score82
5/5
discounts
5/5
complaints
3/5
satisfaction
5/5
stability
2.4/5
affordability
pros
Unique discounts include new vehicle, loyalty, homeowners, and hybrid vehicle
Add-on coverages such as roadside assistance, accident forgiveness, new car replacement and gap insurance
Available in 31 states
cons
No deductible modification or better car replacement coverage
Rideshare insurance only available in Colorado and Illinois
Verdict
Travelers has an average satisfaction reputation, but is excellent for complaints, meaning it receives significantly few customer complaints. For car insurance, Travelers is neither cheap nor expensive: MoneyGeek found it is moderately-priced for full or minimum coverage and when a young driver or with a speeding ticket.
To discover more about Travelers and other auto insurers, check out MoneyGeek's resources on the cheapest and best auto insurance providers. MoneyGeek’s comparison tool is also a good place to start if you want to see how Travelers compares to other insurers.
How Does Travelers Rank for Customer Service?
Travelers car insurance has been rated by various companies, including AM Best, J.D. Power and the National Association of Insurance Commissioners. The company posts stellar financial stability and customer satisfaction scores. For drivers looking for an insurer with high credibility, Travelers may be the best car insurance company for their needs.
Customer Satisfaction Rating
First Notice of Loss:
3/5
Estimation of Process:
4/5
Repair Process:
4/5
Claims Servicing:
3/5
Rental Experience:
3/5
Settlement:
3/5
According to data provided by J.D. Power, Travelers has a customer satisfaction rating of 865 out of 1,000 points. Considering that the industry average is 835 points, Travelers' reputation in this area is above that of a typical insurer. J.D. Power's data also informed these star ratings, giving you a peek at how the company performs in some more specific categories.
Customer Complaint Ratio
The National Association of Insurance Commissioners (NAIC) rates car insurance companies’ customer service based on the number of public complaints they receive. The NAIC calculates each company’s customer complaint ratio by measuring the number of complaints against the national median of 1.00. Travelers auto insurance has a score of 0.44, meaning that it receives significantly fewer customer complaints than the average auto insurance company.
Travelers Auto Insurance Quotes: How Much Does it Cost?
MoneyGeek gathered quote data for sample drivers from every state, including the states where Travelers is selling auto insurance. The data collected in the 31 states where Travelers does business determined Travelers is neither cheap nor expensive, costing an average of $1,525 per year.
Travelers is neither cheap nor expensive for all of MoneyGeek’s core sample drivers. That means you can get moderately-priced insurance through Travelers for full coverage or minimum coverage, as a young driver, or if you have a speeding ticket.
MoneyGeek recommends that you compare quotes from several providers when looking for the cheapest auto insurance in your state. Keep in mind that pricing shouldn’t be the only thing you consider when shopping for an insurer — consider other criteria such as financial stability, discounts, complaint record and more.
Average Annual Cost of Car Insurance with Travelers versus National Average
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Driver Type
Travelers Average Rate
National Average
Full Coverage
$1,525
$1,447
Minimum Coverage
$781
$770
Speeding Ticket on Record
$2,167
$1,910
18-Year-Old Driver
$6,751
$5,093
Is Travelers Car Insurance Expensive or Cheap? Why?
Travelers car insurance is neither cheap nor expensive for full coverage, minimum coverage, when you’re a young or inexperienced driver, or with a traffic violation.
Insurance companies are not transparent about how they calculate premiums and what makes one driver pay more than another. But, a poor driving record or credit score and years licensed, among other factors, can influence rates. Travelers appears to take a fair approach, not heavily weighing any factor against another, resulting in moderate rates for all drivers.
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Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.
Discounts Offered by Travelers That Can Help You Save
Although Travelers is moderately-priced, discounts can help make an auto policy with Travelers cheaper for any type of driver. Like many companies, Travelers offers car insurance discounts such as bundling, multiple car, good student, safe driving and paperless. But it is missing several of the most common discounts, such as anti-theft system, pay-in-full, defensive driving and airbag.
On a positive note, Travelers provides numerous unique discounts that many of its competitors do not, such as new vehicle, loyalty and homeowners. Hybrid car drivers may also qualify for the alternative energy discount.
Car Insurance Comparison Tool
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The cost of car insurance is highly personalized and varies from driver to driver. Auto insurance companies weigh several factors when considering your rate, including age, driving record, address, the type of car you drive and more. The MoneyGeek calculator estimates how much you could pay for car insurance, without entering your personal information. The estimator can help you decide if it's time to switch car insurance companies or find a provider that fits your needs and budget.
Does Travelers Offer Broad or Unique Coverage?
Travelers, like other insurers, offers liability insurance, comprehensive and collision insurance. Many of the most common auto insurance add-on coverages are available through Travelers, such as roadside assistance, accident forgiveness, new car replacement, gap insurance and rental car and/or travel reimbursem*nt. However, it does not offer deductible modification or better car replacement, even though many insurers do.
As for unique coverages, Travelers does not offer any that could distinguish it from competitors.
What Online Auto Insurance Tools Does Travelers Offer?
When shopping around for car insurance, you may want to note the online features and tools that each insurer provides. Travelers car insurance offers a standard selection of online features, including price quotes, insurance rate calculators, financial advice resources and online bill pay.
Type of Feature
Description
Online Price Quotes
You can get an estimate of your insurance premium or retrieve an existing quote through the website or by calling the Travelers toll free number.
Online Bill Pay
Pay your bills online through the MyTravelers portal.
Online Claims
The online claims center allows you to report claims and check status.
Mobile App
The MyTravelers mobile app hasn’t been introduced yet. Once launched, it will allow customers to download their insurance cards, pay bills and initiate claims.
Calculators
Insurance rate calculator available.
Other Travelers Insurance Products
In addition to car insurance, Travelers car insurance sells many other popular insurance products such as home, condo, umbrella and travel insurance. Bundling these policies with your auto insurance can help you save up to 15% on your premiums. Travelers actually ranks fourth for the best and cheapest home and auto bundles based on our analysis.
Type of Product
Description
Homeowners Insurance
Travelers homeowners insurance protects your home and belongings. You can save on this insurance if you have fire safety or security devices installed in your home.
Protects policyholders from personal injury and also safeguards their belongings if they live in rental property.
Condo Insurance
Condo insurance from Travelers covers property damage. It also includes personal liability coverage that covers individuals who get hurt while visiting.
Rideshare Insurance
Protects policyholders who drive for transportation companies like Uber and Lyft. Only available in Illinois and Colorado.
Umbrella Insurance
Provides additional coverage that protects you and your assets from unexpected events. It also covers lawsuit charges.
Financial Strength
AM Best rates the financial strength of insurance providers to determine if they can meet their customers' needs. Travelers auto insurance company receives the highest rating of A++, which means that it can meet its financial obligations more effectively than most of its competitors. Rankings from AM Best indicate insurer creditworthiness but should not serve as a warranty when purchasing insurance policies from any company.
Compare Auto Insurance Rates
Ensure you're getting the best rate for your auto insurance. Compare quotes from the top insurance companies.
How to Make a Car Insurance Claim With Travelers
You can file a claim and check the status of an existing claim through the company’s online claim center. You can also report a claim by calling the Travelers toll-free number.
Contact Travelers Car Insurance
Methodology and Assumptions
To evaluate and review auto insurance companies, MoneyGeek carefully weighs factors such as price, financial strength, policy features, customer satisfaction, service and other leading indicators. MoneyGeek also references publicly available data from industry leaders such as J.D. Power, AM Best, the National Association of Insurance Commissioners (NAIC) and the Better Business Bureau. Learn more about MoneyGeek’s review methodology here.
About Mark Fitzpatrick
Mark Fitzpatrick is a senior content director at MoneyGeek with over five years of experience analyzing the insurance market, conducting original research and creating content that can be personalized for every buyer. He has been quoted on insurance topics in several publications, including CNBC, NBC News and Mashable.
Mark earned a master’s degree in Economics and International Relations from Johns Hopkins University and a bachelor’s degree from Boston College. He is passionate about using his economics and insurance knowledge to bring transparency around financial topics and help others feel confident in their money moves.
sources
- Insurance Information Institute. "Top 10 Writers Of Private Passenger Auto Insurance By Direct Premiums Written, 2019." Accessed January 8, 2021.
- J.D Power. 2019 U.S. "Auto Claims Satisfaction Study." Accessed January 8, 2021.
- National Association of Insurance Commissioners. "Consumer Insurance Search Results." Accessed January 8, 2021.
