Travelers Insurance is one of the largest auto and home insurance providers nationwide.
In this review, we will look at the car insurance coverage Travelers offers, which discounts you can expect, the company’s customer satisfaction rates, and more.
Use our jump links below to skip ahead.
- What Coverage Options Does Travelers Insurance Offer?
- How Will a Travelers Car Insurance Policy Benefit Me?
- How Much Does It Cost for Travelers Car Insurance?
- What are Additional Discounts Offered by Travelers Car Insurance?
- How Satisfied are Travelers’Customers?
- Overview and History of Travelers
What Coverage Options Does Travelers Insurance Offer?
Travelers Insurance offers the type of insurance coverage most commonly carried by its competitors (see list of standard insurance offerings below). It also has several optional packages listed below.
Standard Car Insurance Coverage
- Liability
- Comprehensive
- Collision
- Personal injury protection
- Uninsured and underinsured motorist
- Medical payments
Optional Car Insurance Coverage
- Rideshare Insurance: This is available in Illinois and Colorado to people who drive for Uber, Lyft, or another company providing the same service.
- IntelliDrive: This app tracks your driving speed and habits. If you perform well, you can get a significant discount on your policy.
- Premier New Car Replacement: If you are in a bad accident before your car is five years old, this coverage pays for replacing your vehicle with a brand new one. It also includes GAP insurance to pay off any lease balance or loan if the car is totaled.
- Loan or Lease GAP Insurance: When you get in an accident while still owing money on the car, GAP coverage will pay the difference between the actual cash value of your vehicle and the unpaid part of your lease or loan.
- Premier New Car Replacement: With this type, you get new car replacement coverage, a loan or lease GAP coverage, and a glass deductible feature.
- Accident Forgiveness Plan: The benefit for you is that the forgiveness program will cancel the increase in your rates following one at-fault accident.
How Will a Travelers Car Insurance Policy Benefit Me?
As one of the leaders in the insurance policy market, Travelers offers very affordable prices to its customers. Because the company has been around for a long time and its financial strength is excellent, you can save money on your annual car insurance premium.
On the other hand, there are some complaints about unpaid and denied claims, which may lower the trust in this company. Still, most insurers get reviews from unsatisfied customers and those with denied claims.
Keep that in mind when selecting the right company for you. Before deciding if it’s good for you or not, shop around for different quotes.
Other Travelers Car Insurance Discounts
- Multi-policy
- Multi-car
- Safe driver
- Homeownership
- New car
- Owning or leasing a hybrid car
- Driver training
- Student away at school
- Paying electronically, upfront, or on time
- Drivers in high school or college who maintain a “B” average or better
- To have no gaps in coverage
- Affinity group discount for being a member of specific organizations
How Much Does it Cost for Travelers Car Insurance?
The cost of Travelers car insurance is average compared to other companies. For example, State Farm, and Allstate offer average to high insurance rates.
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Demographic Groups that Get the Lowest Rates
According to The Zebra, the average monthly rate for a Travelers insurance policy costs $114. However, you might get a different quote based on your age, gender, and the state where you live.
The table from Savvy below provides a closer look at how gender and marital status can affect your annual Travelers auto insurance rates on average. Read more about Savvy’s methodology.
| Average Annualized Rates for Travelers Insurance | |||
| Age Group | Gender | Marital Status | Value |
| 25 to 34 | female | married | $2,172.83 |
| 25 to 34 | female | single | $2,191.01 |
| 25 to 34 | male | married | $2,080.19 |
| 25 to 34 | male | single | $2,007.97 |
| 35 to 49 | female | married | $2,741.51 |
| 35 to 49 | female | single | $2,524.48 |
| 35 to 49 | male | married | $2,666.27 |
| 35 to 49 | male | single | $2,889.47 |
| 50 to 69 | female | married | $3,745.00 |
| 50 to 69 | female | single | $1,999.29 |
| 50 to 69 | male | married | $3,276.53 |
| 50 to 69 | male | single | $2,033.80 |
Source: Savvy
What Impacts My Travelers Car Insurance Quote?
Of course, a wide range of factors other than age, gender, and marital status can affect your quote. Let’s take a closer look.
Location
The state where you live can significantly impact how much you pay for Travelers car insurance. In addition, your driving and credit histories, and your address can also affect rates. For example, if you live in a large city with high crime rates, that can impact your insurance quote.
DUI
Like other insurers, Travelers increases rates after a DUI infraction. According to autoinsurance.org, drivers can expect their Travelers car insurance policy to skyrocket by as much as $2,300 following a DUI. It may take you as long as five years for Travelers to delete the penalty.
Car Accident
Car accidents are no different. In this case, if Travelers insures you, you may need to wait five years to get your insurance premium back to pre-accident levels.
Autoinsurance.org says that drivers can expect their rate to increase from $3,448 to $4,290.
Credit Score
Insurance companies consider creditworthiness by checking the individual’s credit score. By law, these four states do not check credit for auto policies: California, Hawaii, Massachusetts, and Michigan.
According to The Zebra, if your credit score is poor, you can expect to pay as much as 165% more on average than someone with an exceptional credit score.
How Satisfied are Travelers’ Customers?
Travelers reviews from consumers show that the company responds quickly. In addition, the communication between customers and customer service is good. However, some consumers rate Travelers below average in most regions for customer satisfaction.
Travelers’ National Association of Insurance Commissioners rating for 2020 was 0.43, which means that the company gets almost two times fewer customer complaints than average.
J.D. Power Ratings are Below Average
However, the J.D. Power 2021 U.S. Auto Insurance Study of some 40,000 drivers ranked Travelers’ customer satisfaction below average. The study uses five criteria — billing process and policy information, claims, interaction, policy offerings, and price.
In the study, Travelers came in overwhelmingly below the average customer satisfaction. For example, it ranked below average in the following regions: Central U.S., Florida, Mid-Atlantic, New England, North Central, Southeast, and Southwest. It came in above average only in New York.
Overview and History of Travelers
Travelers Insurance is a company with a rich history. James Batterson founded the company in 1864. At that time, the company insured train and steamboat travelers nationwide. Back in those days, this was a risky undertaking, and few companies insured these types of Travelers.
Another interesting fact: Do you know who wrote the first auto policy back in 1897? If your answer is Travelers, you are correct. Travelers Insurance has demonstrated itself to be a financially stable company that can pay off policies throughout the years. The company operates in the United States, the United Kingdom, Canada, Brazil, and Ireland, with more than 30,000 employees. Travelers’ annual revenue in 2020 was just under $32 billion, representing a 1.27% year-over-year increase.
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