The experts say:
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If you're looking for a travel insurance that covers medical conditions, Just Travel Cover's Holiday Angel Gold policy could be just what you need. It earned a decent score of 62% from Which?, ranking 57th out of all 71 providers, although it was given a low rating for Covid cover. The policy offers generous medical expenses cover of up to £10,000,000, as well as airline failure cover, baggage cover of £2,000, and cancellation cover of £4,000. Fairer Finance rated this policy as 4 Star. But do Just Travel Cover's customers think it's any good? Read on to find out.
Bonus: enter the code ERGHX10 for a 10% discount. Terms and conditions apply – see below.
What Just Travel Cover customers are saying right now:
The Good
- 🤩 "Easy to input health information"
- 🤩 "Prompt email confirmations"
- 🤩 "Knowledgeable staff"
- 🤩 "Easy to cover everything needed"
- 🤩 "Staff were helpful in explaining questions in the health section"
The Bad
- 😞 "Poor customer service and long delays in processing claims"
- 😡 "Not trustworthy to provide cover in the event of any issues"
- 🤬 "Aggressive and unhelpful response to complaints"
Just Travel Cover customer reviews summary
According to customer reviews on Trustpilot and Google, Just Travel Cover travel insurance is something of a "hit-or-miss" proposition. Some have found Just Travel Cover to be reasonably priced and reported that the claims process is simple and efficient, but for others experiences like buying a policy and making a claim have been frustrating and time-consuming. Some customers have reported helpful customer service while others complain about a lack of communication. Overall, Just Travel Cover travel insurance's customer reviews score of 7/10 reflects these inconsistencies in customer experience.
Frequently Asked Questions
Is there a Just Travel Cover discount code?
Yes, if you enter the code ERGHX10 before 31 December 2024, you'll receive a 10% discount on Just Travel Cover travel insurance. Note that this code cannot be used in conjunction with any other offer.
Who underwrites Just Travel Cover?
Just Travel Cover works with a number of different underwriters including AIG (who underwrite Holiday Angel and Unity Travel policies), Red Sands Insurance Company (Europe) Limited (who underwrite Good2Go policies), AWP P&C SA (who underwrite Avion policies via Allianz), and Lloyds Syndicate 4444, managed by Canopius Managing Agents Limited (who underwrite FreeSpirit policies).
Who are Just Travel Cover?
Just Travel Cover is an award-winning travel insurance broker based in North East England, recognized for its comprehensive approach to meeting the diverse needs of travellers since 1999. With over two decades of experience, they have insured more than a million passengers, underscoring their reputation as one of the UK's most trusted travel insurance providers.
They claim their service stands out due to its personalized approach to insurance coverage, understanding that each traveller and every trip is unique. Whether it's catering to specific medical conditions, accommodating various holiday activities, or adjusting cover for different trip lengths and destinations, Just Travel Cover aims to tailor insurance policies to fit individual requirements.
A significant aspect of their offering is the provision of cover for pre-existing medical conditions, which is a crucial need for many travellers who often find it challenging to secure adequate insurance. Through a streamlined process, they compare a range of insurers to offer a selection of policies suited to the customer's personal circ*mstances, often with tiered options like bronze, silver, and gold levels of cover.
Just Travel Cover extends its services beyond individual travellers to include partnerships with travel agents, tour operators, insurance brokers, charities, and health organizations, providing specialized travel insurance solutions for a wide range of needs, from corporate travel to school trips. Brands working with Just Travel Cover in this capacity include Avion, Good2Go, Escape, Unity Travel and Holiday Angel.
Their commitment to quality service and customer satisfaction is reflected in their impressive accolades, including being named the 'Best Travel Insurance Provider' at the Insurance Choice Awards in 2023. This honour, along with a customer satisfaction rate of 95% and the peace of mind they offer to all their clients, solidifies Just Travel Cover's position as a leading provider in the travel insurance industry.
Is Just Travel Cover legit?
Yes, Just Travel Cover is a legitimate travel insurance provider. It is a trading style of Just Insurance Agents Limited, which is authorized and regulated by the Financial Conduct Authority (FCA) with the number 610022 for General Insurance Distribution activities.
In the financial services industry, FCA regulation is a key standard for establishing the credibility and reliability of a company. It means that Just Travel Cover must adhere to strict rules and regulations designed to protect consumers.
Additionally, Just Travel Cover provides company registration details on its website, including its registration in England with Company No 05399196 and its registered office address at Victoria House, Toward Road, Sunderland SR1 2QF.
Just Travel Cover's services are covered by the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service in the UK that settles disputes between consumers and businesses providing financial services. This provides an added layer of protection for consumers, as they have a recourse to an independent body in case of any disputes.
Comparison of Just Travel Cover policies
Note: these are the details for the Holiday Angel range,
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Medical excess | £250 | £150 | £100 |
| Personal Possessions and Baggage | £1,000 | £1,500 | £2,000 |
| Cancelling before travel | £1,250 | £2,500 | £4,000 |
| Emergency medical cover and repatriation | £5,000,000 | £10,000,000 | £10,000,000 |
| Mental health cover | Included | Included | Included |
| Personal money | £300 | £400 | £500 |
| Combined passport & travel documents | Not covered | £250 | £500 |
| Cutting trip short (curtailment) | £1,250 | £2,500 | £4,000 |
| Abandoning your trip (abandonment) | £1,250 | £2,500 | £4,000 |
| Natural disaster relocation | Not covered | Included | Included |
| Max trip duration | 93 days | 93 days | 93 days |
