Holiday Cancellation Insurance | Staysure™ (2024)

Holiday Cancellation Insurance | Staysure™ (1)

Voted Best Company for Travel Insurance 7 years in a row by the British Travel Awards

Holiday Cancellation Insurance | Staysure™ (2)

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Holiday Cancellation Insurance | Staysure™ (3)

Defaqto 5 star rated Travel Insurance Comprehensive and Signature cover

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0800 033 4902

Opening hours Telephone Hours

  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
  • Easter Weekend:
  • Fri 29 March: 9am – 5.00pm
  • Sat 30 March: 9am – 5.30pm
  • Sun 31 March: 10am – 4pm
  • Mon 1 April: 9am – 5.00pm

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Chat opening hours over Easter Weekend: Friday 29 March and Monday 1 April 9am - 5pm.

Opening hours Telephone Hours

  • Mon-Fri: 8:30am to 6pm
  • Sat: 9am to 5pm
  • Sun: closed

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Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyStaysure.

Easter Weekend
- Fri 29 March: 9am – 5.00pm
- Sat 30 March: 9am – 5.30pm
- Sun 31 March: 10am – 4pm
- Mon 1 Apr: 9am – 5.00pm

Opening hours Telephone Hours

  • Mon–Fri: 8:30am to 8pm
  • Sat: 9am to 5:30pm
  • Sun: 10am to 4pm

Call us 03330 144512

Chat to us for a quicker response

Get a faster response from a member of our team.

Chat opening hours over Easter Weekend: Friday 29 March and Monday 1 April 9am - 5pm.

Chat Now

Chat opening hours: Mon-Fri 8:30am to 6pm, Sat 9am to 5pm, Sun closed,

Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into MyStaysure.

Easter Weekend
- Fri 29 March: 9am – 5.00pm
- Sat 30 March: 9am – 5.30pm
- Sun 31 March: 10am – 4pm
- Mon 1 Apr: 9am – 5.00pm

Call Us 03330 144512

Opening hours: Mon–Fri 8:30am to 8pm, Sat 9am to 5:30pm, Sun 10am to 4pm,

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Sales Team 0800 033 4902

Opening times Telephone Hours

  • Mon - Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 4pm
  • Easter Weekend:
  • Fri 29 March: 9am – 5.00pm
  • Sat 30 March: 9am – 5.30pm
  • Sun 31 March: 10am – 4pm
  • Mon 1 April: 9am – 5.00pm

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Excludes medical screening costs and add-ons. New policies only. Ends 30/04/24. .

Holiday cancellation insurance can cover you if you’re forced to cancel your travel plans, or cut a trip short.

  • Cancellation cover up to £10,000*
  • Cover for most pre-existing medical conditions
  • Cover if you need to cut your trip short

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  • Introduction
  • Why Staysure?
  • My Staysure
  • What's covered?
  • Optional Extras
  • Reviews
  • Related Documents

What is cancellation cover for travel insurance?

If you’ve got a holiday booked, cancellation travel insurance can cover you for up to £10,000 per person if you’re forced to cancel your trip. It can also cover you if you need to cut your trip short.*

Holiday cancellation cover can compensate you for any deposits, pre-payments, or due payments for holiday accommodation, travel, or prepaid excursions.

What’s covered by cancellation cover for travel insurance?

You can be covered for cancellation for the following reasons:

  • You, a close relative or someone you’re travelling with has an unforeseen illness, injury or death
  • There are travel delays of more than 12 hours on your outward journey
  • You or someone you’re travelling with are made redundant
  • Being called for Jury Service or summoned as a witness in a Court of Law
  • Your home has been made uninhabitable (for example, due to floods or fire)
  • The FCDO (Foreign, Commonwealth & Development Office) issues advice against ‘all but essential travel’ because of natural disasters

Read our blog to find out more about what travel insurance covers.

What’s not covered?

  • Cancelling your trip because you don’t want to go anymore.
  • Pregnancy or childbirth if it was known at the time of booking.
  • Strike or industrial action causing you to cancel your trip, with it being common knowledge at the time.

Read our policy documents for full details of cancellation cover.

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Why Choose Staysure?

Holiday Cancellation Insurance | Staysure™ (10)

Over £53 million in claims paid in 2022

As provided by our underwriter.

Holiday Cancellation Insurance | Staysure™ (11)

We’ve given over 10m people peace of mind

Data covers Jan 2005 - Jan 2023

Holiday Cancellation Insurance | Staysure™ (12)

Most pre-existing medical conditions covered

Holiday Cancellation Insurance | Staysure™ (13)

Generous cancellation cover up to £10,000

You’ll need to let us know about any pre-existing medical conditions when taking out travel insurance.

This is so you can travel with confidence, knowing that you have the right cover in place.

How to get travel insurance online

1. Tell us about yourself
Give us a few details about yourself, your holiday, and the type of insurance you need.

2. Choose your level of cover
Pick a policy that's most suited to your needs.

3. Add optional extras
Don't forget to tailor your quote with optional add-ons.

4. You're ready to go
As soon as you've bought your policy your documents will be emailed to you and you'll be covered for your trip.

For more information, read our guide to buying your travel insurance.

Policies that suit your needs

  • No upper age limit
  • Best Company for Travel Insurance 2016-2022**
  • Simple online quote process
  • Flexible cover options to suit your needs
  • 24/7 medical emergency helpline
  • Superior-rated COVID-19 Cover included as standard^

What's Covered?

Basic
Medical emergencies and repatriation Up to £5m
Cancellation Up to £500
Cutting your holiday short Up to £500
Baggage Up to £300
Travel delay Up to £300
Money and passport Up to £300
COVID-19
Excess £129
Comprehensive
Medical emergencies and repatriation Unlimited
Cancellation Up to £5k
Cutting your holiday short Up to £5k
Baggage Up to £2.5k
Travel delay Up to £1.5k
Money and passport Up to £500
COVID-19
Excess £99
Signature
Medical emergencies and repatriation Unlimited
Cancellation Up to £10k
Cutting your holiday short Up to £10k
Baggage Up to £5k
Travel delay Up to £1.5k
Money and passport Up to £500
COVID-19
Excess £0
Basic Comprehensive Signature
Medical emergencies and repatriation Up to £5m Unlimited Unlimited
Cancellation Up to £500 Up to £5k Up to £10k
Cutting your holiday short Up to £500 Up to £5k Up to £10k
Baggage Up to £300 Up to £2.5k Up to £5k
Travel delay Up to £300 Up to £1.5k Up to £1.5k
Money and passport Up to £300 Up to £500 Up to £500
COVID-19
Excess £129 £99 £0

These are just a few of the things our policy covers. For the ins and the outs, take a look at our policy wording.

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Optional extras

100 Day Upgrade

- Add cover to your Comprehensive or Signature Annual policy before you travel
If you’re 70 and under, you can increase your standard 50 day trip duration up to 100 days for one round-trip.

Cruise Plus Cover

- Add cover to your Comprehensive or Signature policy

Off on a cruise? This covers extras like not being able to dock at a scheduled port due to bad weather and cabin confinement.

Excess Waiver

- Cover included on a Signature policy
- Add cover to your Comprehensive policy

Add Excess Waiver to your policy and there’s no excess to pay for any claims you make. This can’t be added retrospectively and does not apply to Gadget cover or Car Hire Excess Waiver.

Gadget Cover

- Cover included on a Signature policy
- Add cover to your Comprehensive policy

Protect your gadgets (phones, tablets, cameras, e-readers, etc.) for up to £2,000 per person when you’re on holiday. Cover against accidental loss, damage, theft, and unauthorised usage.

Travel Disruption Cover

- Add cover to any policy

Additional cover for cancelling or cutting your trip short if the FCDO advises against all or all but essential travel to your destination due to an unforeseen event such as earthquake, fire, flood, or hurricane.

Winter Sports

- Cover included on Comprehensive and Signature Annual policies
- Add cover to your Comprehensive or Signature Single Trip policy

Cover for winter sports holidays. Cover your ski equipment against accidental damage or loss, and claim back the costs of any unused ski passes. Plus compensation for piste closures and avalanches.

Excellent

Based on 303,770 reviews

on

Trustpilot

by Lorna Soutter

"I was unexpectedly diagnosed with an illness that was thankfully cured by surgery. I travel a lot and was unsure how this would affect travel insurance. I phoned Staysure and was given clear and helpful information, asked quite detailed health questions and was finally given a very competitive quote for an annual policy with the option to pay monthly. Very efficient service, great company to deal with."

by Patrick Carlin

"Quick and easy to navigate the site and great prices, we always use this company and won't be changing, great value"

by Tom

"Have used Staysure for a number of years. 2 yrs ago had to cancel our holiday because my husband needed an urgent operation. Staysure sorted our claim with no fuss or hassle and quickly."

People also asked

If your flight has been cancelled by the airline, you’ll need to contact your travel provider. They should be able to offer you a full refund or rearrange your flight. If your travel provider is unable to offer you a full refund, or rebook your flight, you may be able to claim back the costs of your trip through your credit card company, or on your holiday insurance.

If you’ve been able to rearrange your flights, you’ll need to update your travel insurance policy with the new travel dates.

If you’re a Staysure customer, you can log in to your My Staysure account to do this. You can only make changes to your policy before you’re meant to travel.

Cancellation cover is designed to protect you if you’re forced to cancel your trip before you travel.

If you've already started your journey, or arrived at your destination, and need to cut your trip short you can use curtailment cover.

If you need to cut your trip short, please contact us first. We'll handle the necessary travel arrangements to bring you home.

Buy your Cruise Travel Insurance as soon as you book your cruise to be covered for cancellations.

If you opt for a Single Trip policy, you will be covered from the moment you take out travel insurance, as long as you let us know you’ll be going on a cruise.

On the other hand, if you choose an Annual policy, the cancellation cover takes effect from the policy start date or when your policy becomes 'active'. If you delay the policy start date, you won't be covered if you need to cancel your trip.

Read our blog to find out what you need to know about specialist cruise travel insurance cover.

Although holiday cancellation insurance isn't essential for travel, we think you'll agree it's important to have. It can cover you if you’re forced to cancel your trip for unforeseen reasons outside of your control.

Travel insurance can also cover you against unexpected costs if something on your trip doesn't go to plan, or if you need emergency medical treatment. Discover more in our guide to what travel insurance is for.

UK travel insurance can cover you if you need to cancel your UK staycation.

You can be covered for up to £10,000 if you’re forced to cancel your trip or cut your holiday short. Cover only applies to trips where you’ve booked and paid for a place to stay for two nights or more.

Looking for inspiration for a staycation? Discover the most beautiful places to visit in the UK in our blog.

If you need to cancel your trip or cut your holiday short due to an unforeseen illness, injury or death of a close relative you can be covered under your travel insurance.

To make a claim, you will need a copy of a medical certificate from their doctor.

It’s totally up to you when you want to buy your travel insurance.

If you opt for a Single Trip policy, you will be covered immediately from the moment you take out travel insurance.

If you choose an Annual policy, the cancellation cover takes effect from the policy start date or when your policy becomes 'active'. If you delay the policy start date, you won't be covered if you need to cancel your trip.

Some travel insurers offer an optional add-on that can cover you if you need to cancel your holiday for a reason not listed in the policy. Generally they will partially reimburse you for trip costs. You'll find these policies will charge you a higher premium because of this.

Our policies do not offer cover for 'cancel for any reason'.

You may be covered by cancellation travel insurance for COVID-19 if you fall ill or test positive before you travel and can provide proof of medical certification or test result.

To be covered for COVID, you’ll need to be travelling to a place that the FCDO have not advised against travel to.

You’ll also need to have had all of the COVID vaccinations that have been offered to you. If you declined any doses of the vaccination (unless medically exempt), you won’t be covered for any COVID-related claims.

Find out more about COVID-19 travel insurance.

Get Quote

Related Documents

Policy Documents

Previous Versions

Claims

If you need to make a claim, we'll make it as easy and stress-free as possible.

View claims information

*Available on Signature policies only.
**British Travel Awards
^COVID-19 cover rated Superior by a major independent consumer association.

Holiday Cancellation Insurance | Staysure™ (2024)

FAQs

What is holiday insurance cancellation cover? ›

Depending on the policy and reason you need to cancel, you can be reimbursed for expenses such as accommodation, unused flights, car hire and excursions that you have already paid for. Policies differ between providers, but cancellation cover usually includes: An injury or illness that prevents you from travelling.

What qualifies as trip cancellation insurance? ›

Trip cancellation insurance provides prepaid, nonrefundable reimbursem*nt for trip expenses if you must cancel a trip due to an unforeseen circ*mstance such as illness, injury, or the death of the traveler or a loved one.

Do I need extra travel insurance for a cruise? ›

Standard travel insurance is generally meant for a land-based holiday and as such, won't cover many of the elements of a cruise holiday. A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea.

How does credit card trip cancellation insurance work? ›

With both, your credit card company would reimburse you for non-refundable expenses, in the event that your trip is interrupted while in progress or is cancelled outright. Trip cancellation insurance applies when a trip has to be cancelled before it's even started.

Is it worth claiming on holiday insurance? ›

Travel insurance can give you extra protection if your holiday doesn't go as planned. This is very important if you are travelling independently because you may find yourself stranded with no way to get home and no rep to help sort out your holiday problem.

What is a holiday cancellation? ›

If you've changed your mind or can't go. You can cancel any time before the holiday starts but you'll probably have to pay a cancellation fee. The fees should be in the terms and conditions. They're likely to be higher if it's close to the departure date.

What is not covered by Allianz travel insurance? ›

Claims due to known, foreseeable, or expected events, epidemics, government prohibitions, warnings, or travel advisories or fear of travel are generally not covered (coverage can vary by state.)

How to claim trip cancellation travel insurance? ›

How to File a Claim for Trip Cancellation
  1. Before you cancel, check your plan documents. Please note that trip protection plans sold on our website are not “cancel for any reason” travel insurance. ...
  2. Notify your travel providers as soon as possible. ...
  3. Round up all your documentation. ...
  4. File your trip cancellation claim.
Oct 29, 2019

Is Allianz travel insurance good? ›

We at the MarketWatch Guides team awarded Allianz Travel Insurance 4.1 out of 5 stars based on our provider review methodology. Named our pick for concierge services, Allianz offers 24/7 travel assistance through a multilingual team, which can help policyholders with travel and coverage issues while abroad.

When should I buy travel insurance for a cruise? ›

Buying 50 Days Before Departure

Buying cruise insurance at this time also takes the “panic” factor out of your purchase. There'll be lots to think about right before you leave. Buying 50 days out means you won't be worrying about “what-if” scenarios right up to departure date.

Does travel insurance cover cancellation of a cruise? ›

Depending on the plan, it covers delays, cancellations, emergency medical and more while you're on a cruise or traveling to and from your cruise. Some cruise insurance plans even offer cancel-for-any-reason coverage, which provides the ultimate flexibility when your plans change.

Does my health insurance cover me on a cruise? ›

One of the main reasons to buy cruise insurance is for medical emergencies. Note that, once you're on a cruise ship or visiting a destination outside the United States, your own U.S. health insurance plan will not apply.

What qualifies for trip cancellation? ›

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Not being able to travel as planned is a major concern among travelers.

Does your credit card cover holiday cancellation? ›

If you paid for your holiday by credit or debit card, some travel insurers might ask you to make a claim with your card provider before making an insurance claim. Making a claim with your credit card provider could mean you get more of your money back.

Can I add cancellation insurance after booking? ›

Generally, you can purchase trip cancellation and trip interruption insurance after you book your trip. However, you cannot purchase the insurance after you depart for your trip. Please check with your insurer for exact details.

What happens if you don't pay a holiday cancellation fee? ›

If your hotel or airline makes significant changes to your booking you should be able to cancel your trip without paying a fee. Beyond this, however, you do not have any legal rights to cancel and you will be bound by your booking terms and conditions. Some airlines will either: Give you a partial refund.

What is the meaning of holiday insurance? ›

Travel insurance can protect you against the following things going wrong: cancelling or cutting short your trip for reasons beyond your control. missed transport or delayed departure for reasons beyond your control. medical and other emergencies.

What is a covered reason to cancel a cruise? ›

Covered Reasons for Trip Cancellation
Covered Reasons for Trip Cancellation
Mental, Nervous, or Psychological Condition
Bankruptcy/Default
Traffic Accident en Route to Departure
Destination Evacuation
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