Got student loans? The Education Department wants to change how you pay them back (2024)

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Saving Money

Can you name your student loan servicer? If the federal government’s new proposal goes according to plan, you won’t have to.

Got student loans? The Education Department wants to change how you pay them back (14)

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Susan Walsh/AP/File

Acting Education Secretary Dr. John King, Jr., testifies on Capitol Hill in Washington before the Senate Health, Education, Labor and Pensions Committee's confirmation hearing to become Education Secretary (Feb. 25, 2016). The Education Department has announced a plan to streamline the way grads pay off their federal student loans.

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Can you name your student loan servicer? If the federal government’s new proposal goes according to plan, you won’t have to.

The U.S. Department of Education announcedMonday that it wants to streamline the way grads pay off their federal student loans. The department plans to create a new online student loan portal where all borrowers would make payments, sign up for repayment plans,and find answers to student loan questions.

As it stands now, borrowers must work with their student loan servicers for those purposes. Servicers are private companies contracted by the government to collect payments from federal student loan borrowers and keep loans in good standing.

But working with servicers is a common source of confusion for borrowers, says Betsy Mayotte, director of regulatory compliance at American Student Assistance, a nonprofit that provides student loan education.“Borrowers saying it’s complicated to keep track of their loans has been a running theme for many years,” shesays.

Borrowers’ experiences can also vary from company to company, according to student loan advocates, and as detailed in a September 2015 Consumer Financial Protection Bureau student loan servicing report. In a blog post announcing the initiative, U.S. Under Secretary of Education Ted Mitchell said one goal of the new platform would be to remove the need for grads to know which servicer they’ve been assigned.

“It really shouldn’t matter who your servicer is,” says Jennifer Wang, director of the Washington, D.C., office of the Institute for College Access & Success. “Borrowers should have consistent, accurate information regardless of whether they have one servicer or another servicer.”

So what would the Department of Education’s plan mean for you? Here are the basics:

  • If you wanted to make an online student loan payment, you would do it on the new, government-run portal, not your servicer’s website. Your servicer would work behind the scenes to collect and process your loan payments and requests for a different repayment plan.
  • Communication about student loans would come from the Department of Education, notservicers. That means the department would send you emails or letters about your loans, not FedLoan Servicing, Great Lakes, Navient or other servicers.
  • You would have access to “high-quality, one-on-one customer service” on the new federal loan management portal, according to Mitchell’s blog post.
  • You would experience a decrease insudden transfers of your loans to a different servicer, which can be confusing and result in missed payments and changes to repayment benefits, according to the CFPB report.
  • You would have a new and potentially more convenient way to make complaints about your servicer to the Department of Education. Currently, borrowers’ best option to submit a student loan complaint is through the CFPB. More than 5,000 grads have done so regarding their private student loans, according to a NerdWallet analysis.

There’s no date set for the portal to go live; the government is accepting proposals through May 9, 2016, from contractors interested in helping create it.In the meantime, you can look up which federal student loans you have and who your loan servicer is on the National Student Loan Data System.

Whatever the new portal will look like, advocates say it’s a step in the right direction.

“Anything we can do to make things less complicated for borrowers is a great thing,” Mayotte says.

Brianna McGurran is a staff writer at NerdWallet. Email: bmcgurran@nerdwallet.com. Twitter: @briannamcscribe. NerdWallet writer Teddy Nykielcontributed reporting to this post. This article first appeared in NerdWallet.

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Got student loans? The Education Department wants to change how you pay them back (2024)

FAQs

How can the Department of education forgive student loans? ›

Income-Driven Repayment (IDR) Forgiveness

If you repay your loans under an IDR plan, any remaining balance on your student loans will be forgiven after you make a certain number of payments over 20 or 25 years—or as few as 10 years under our newest IDR plan, the Saving on a Valuable Education (SAVE) Plan.

Why is borrowing money to pay for higher education good debt your answer? ›

“Good debt” includes funding that puts you in a better financial situation in the long run, while “bad debt” leads to credit problems. Student loans are typically considered good debt because a higher education can lead to the career or income you want.

What should you do if you are having trouble paying back your student loans? ›

You can pause payments through deferment or forbearance, but that approach has pros and cons.
  1. Switch Repayment Plans. Different repayment plans give you different monthly payment amounts. ...
  2. Update Your Current IDR Plan. ...
  3. Get Temporary Relief: Deferment or Forbearance. ...
  4. Review Your Loan Forgiveness Options.

What can happen if we do not pay your student loans back? ›

If you default on your student loan, that status will be reported to national credit reporting agencies. This reporting may damage your credit rating and future borrowing ability. Also, the government can collect on your loans by taking funds from your wages, tax refunds, and other government payments.

How will I know if my student loans are forgiven? ›

Your student loan servicer(s) will notify you directly after your forgiveness is processed. Make sure to keep your contact information up to date on StudentAid.gov and with your servicer(s). If you haven't yet qualified for forgiveness, you'll be able to see your exact payment counts in the future.

How to get $10,000 loan forgiveness? ›

If you received a Pell Grant in college and meet the income threshold, you will be eligible for up to $20,000 in debt relief. If you did not receive a Pell Grant in college and meet the income threshold, you will be eligible for up to $10,000 in debt relief.

Why is student debt a problem today? ›

Higher education financing allows many Americans from lower- and middle-income backgrounds to invest in education. However, over the past 30 years, college tuition prices have increased faster than median incomes, leaving many Americans with large amounts of student debt that they struggle or are unable to, pay off.

Why are student loans a problem? ›

More debt and less support have undeniably led to long-term debt burden and severe financial consequences. Although more students of color are attending college and pursuing the “American Dream,” student debt has delayed them from purchasing homes, starting businesses, and building generational wealth.

What are the pros and cons of student loans? ›

In this article:
Pros and Cons of Student Loans
ProsCons
Accessible to college students with no or limited credit historiesDefault can lead to very serious consequences
Lower interest rates than other financing optionsThey may not be enough to cover all of your expenses
1 more row
Sep 28, 2022

Do student loans go away after 7 years? ›

Do private student loans go away after seven years? Private student loans don't go away unless you pay them off, but in most cases, they'll fall off your credit report after seven years.

Why is it so hard to pay back student loans? ›

Interest

When you take out student loans, you don't just repay the exact sum you borrowed. For example, if you take out $20,000 in student loans, you're generally going to end up spending well more than $20,000 by the time your student debt is paid off due to accrued interest.

Can I get my student loan payment lowered? ›

If some of your loans are forgiven, your monthly payment could be lowered if you're on a fixed repayment plan. Most federal student loans are eligible for at least one income-driven repayment (IDR) plan. If your income is low enough, your payment could be as little as $0 per month.

What percentage of people don't pay back student loans? ›

Key findings. The average federal student loan debt held as of the third quarter of 2023 is $37,645. Black Americans hold an average (median) of $26,000 in student loan debt, while white Americans have $25,000. Fifteen percent of Americans with student loans are behind on their payments.

What is the average student loan debt? ›

The average federal student loan debt balance is $37,088, while the total average balance (including private loan debt) may be as high as $39,981. Less than 2% of private student loans enter default as of 2021's fourth financial quarter (2021 Q4).

What happens if I don't pay my student loans in 2024? ›

Generally, if you miss payments, your loan is considered delinquent and is reported as such to the national credit reporting agencies. You don't get reported when you're in forbearance. During the on-ramp period (through Sept. 30, 2024), we'll automatically put your loan in a forbearance for the payments you missed.

Who pays for the student loan forgiveness? ›

But the money isn't free. Sure, it's government money, which doesn't seem completely real, but by canceling debt payments the government forgoes future revenue, which adds to annual deficits and the total national debt. Future taxpayers will essentially pay the bill.

Who handles student loan forgiveness? ›

Matters concerning student loans and student loan forgiveness are handled by the Office of Federal Student Aid (FSA).

How can I get my student loans discharged? ›

Your loan can be discharged only under specific circ*mstances, such as school closure, a school's false certification of your eligibility to receive a loan, a school's failure to pay a required loan refund, or because of total and permanent disability, bankruptcy, identity theft, or death.

Who qualifies for PSLF forgiveness? ›

You must be a direct employee of a qualifying employer for your employment to qualify. This means that employees of contracted organizations, that are not themselves a qualifying employer, won't qualify for PSLF including government contractors and for-profit organizations.

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