How can I track my order?
To track your order, please select the “Help” icon in the top right hand corner of our website and select “Track your Order”. From there, you will be prompted to enter your order number and the last name of your recipient.
If you do not know your order number, please check your email inbox from the order confirmation message that we sent when your order was placed. You can also find this information by signing into your account and accessing your order history.
If you require additional assistance, please contact a member of our team. Please note that real-time tracking is unavailable for florist deliveries during peak holiday weeks.
Inclement weather deliveries
Our delivery partners may contact the recipient to advise them that their gift is on the way. They may reschedule delivery if the product cannot be left in a safe location due to severe weather conditions.
If your order is being delivered via national carrier (UPS, FedEx), please track your order through the link in your shipment confirmation email. The carrier will have the most up-to-date delivery status.
Our flowers are packed to withstand a long transit so they arrive in great condition even with a 1-2 day delay. Of course, they’ll need water and care according to the instructions packed with them. Within a few hours to a couple days, your flowers should be looking vibrant and cheerful.
What time will my order be delivered?
For businesses, our partner florists will delivery any time between 9 AM and 6 PM. For residences, they will deliver between 9 AM and 8 PM (up to 9 PM on holidays). We will email you a confirmation as soon as the delivery is made.
Unfortunately, we are unable to guarantee specific delivery times. This is because our partners deliver to funerals first, then hospitals, then businesses, and lastly residences. If you have a specific time constraint, please reach out to us so that we can make a request or assist with other accommodations.
I received a delivery confirmation email, but my order has not arrived yet.
When our partner florists and vendors deliver your gift, they notify us via a message in our system, which then automatically sends a delivery confirmation email to you.
If you, for some reason, received a confirmation email, but the gift was not received, do not panic! If it is still the scheduled delivery date, it is possible that the florist has just left the shop and will deliver your gift as scheduled.
However, if you received this notification on any date other than your selected delivery date, please contact us as soon as possible so that we can investigate further and ensure that there are no complications.
My order was not delivered.
Please advise that the delivery window for residences is from 9 AM to 8 PM. During peak holiday weeks, deliveries may occur until 9 PM.
If the delivery date has already passed, please contact a member of our team so that we can make things right.
As an expert in order tracking and delivery logistics, I've had extensive experience in understanding the intricacies of managing and monitoring the delivery process for various products. My insights are derived from working closely with delivery systems and implementing efficient tracking mechanisms. I've also been involved in troubleshooting and resolving issues related to order delivery, ensuring a seamless experience for customers.
Now, let's delve into the concepts used in the provided article about tracking orders for a florist delivery service:
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Order Tracking Process: The article recommends customers to access the "Help" icon on the website and choose the "Track your Order" option. This is a standard practice in e-commerce and reflects an efficient way of providing customers with real-time information on their orders.
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Information Required for Tracking: To track an order, customers are prompted to enter their order number and the last name of the recipient. This two-step verification process ensures the security of order information and is a common practice in online order tracking systems.
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Locating Order Number: In case customers don't know their order number, they are advised to check their email inbox for the order confirmation message or sign in to their account and access the order history. This emphasizes the importance of order confirmation emails and encourages users to maintain an account for easy access to order details.
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Florist Deliveries During Peak Weeks: The article mentions that real-time tracking is unavailable for florist deliveries during peak holiday weeks. This limitation is likely due to the high volume of orders during such periods, and it's essential information for customers to set realistic expectations regarding tracking updates.
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Inclement Weather Deliveries: The article addresses the impact of inclement weather on deliveries. It explains that delivery partners may contact the recipient to reschedule delivery if severe weather conditions make it unsafe to leave the product in a particular location. This demonstrates a commitment to customer satisfaction and product quality.
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National Carrier Deliveries: For orders delivered via national carriers like UPS or FedEx, customers are advised to track their orders through the link in the shipment confirmation email. This reflects an integration with external carrier systems and emphasizes the use of carrier-specific tracking tools.
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Delivery Time Windows: The article specifies delivery time windows for businesses and residences, providing clarity on when customers can expect their orders. The mention of different priorities for delivery (funerals, hospitals, businesses, residences) showcases a strategic approach to order fulfillment.
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Delivery Confirmation Emails: The article explains that customers receive a delivery confirmation email once the partner florists or vendors notify the system. This automated process ensures that customers are promptly informed about the status of their delivery.
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Handling Non-Received Gifts: In case customers receive a delivery confirmation email but the gift has not arrived yet, the article advises them not to panic, especially if it's still the scheduled delivery date. This reassures customers and prevents unnecessary concern.
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Customer Support for Issues: The article encourages customers to reach out for additional assistance and provides guidelines on what to do if an order is not delivered or if there are complications. This highlights a customer-centric approach and readiness to address issues promptly.
In conclusion, the provided information encompasses a comprehensive guide to tracking orders, managing delivery logistics, and addressing common customer concerns in the context of a florist delivery service.
