Talk to us
If you prefer to talk to someone we are here for you.
You can contact Volkswagen Financial Services (VWFS) Customer Service on0370 010 2022
OurCustomer Services phone lines are open Monday to Friday, 9am to 6pm and Saturday 9am to 1pm.
It would be helpful if you could have your agreement number or registration number to hand when you contact us.
You'll find our other brands Customer Servicesphone numbers below.
Alternatively, you can e-mailCustomer Services atcustomerservices@vwfs.co.uk
Solutions PCP, Hire Purchase, Lease Purchase & Service Plans Queries
For Solutions PCP, Hire Purchase or Lease Purchase agreements, or Service Plan queries our Customer Service team are available Monday to Friday, 9am to 6pm and Saturday 9am to 1pm on the numbers below:
- Volkswagen Financial Services Customer Service -0370 010 2022
- Audi Financial ServicesCustomer Service -0370 010 2007
- SEAT Financial ServicesCustomer Service -0370 333 4446
- Škoda Financial ServicesCustomer Service -0370 333 4449
- Volkswagen Commercial Vehicles Financial ServiceCustomer Service -0370 010 2080
- Bentley Financial ServicesCustomer Service -0370 900 3100
- Porsche Financial Services Customer Service -0344 871 0902
Contract Hire & Finance Lease Queries
For Contract Hire and Finance Lease agreement queries our Customer Services team are availableMonday to Friday, 9am to 6pm and Saturday 9am to 1pm on the numbers below:
- Volkswagen Financial ServicesCustomer Service -0330 100 8911
- Audi Financial ServicesCustomer Service -0330 100 8914
- SEAT Financial ServicesCustomer Service -0330 100 8913
- Škoda Financial ServicesCustomer Service -0330 100 8912
- Volkswagen Commercial Vehicles Financial ServicesCustomer Service -0330 100 8907
- Bentley Financial ServicesCustomer Service -0330 100 8924
- Porsche Financial ServicesCustomer Service -0330 100 8925
Please note:
Your privacy is really important to us and we are committed to protecting and respecting any personal information you share with us. When you contact us we will ask you for certain information so that we can verify your identity, this is to ensure we keep your information secure. We will only be able to communicate with you upon successful identity validation. It would be helpful if you could have your agreement number or registration number to hand when you call.
If you are a non-business customer you may find it quicker to log-in and manage your account online.
If you would still prefer to speak to one of our Customer Service advisors, please be aware that our peak telephone time is Monday between 9am and 2pm so during this time it may take a little longer for us to answer your call, apologies for anyinconvenience caused by this.
How can we assist you further?
Log-in to manage your agreement
You can stay on top of your agreement wherever and whenever you want by logging into your online account. From viewing your agreements and updating your details, to changing your payment date or even requesting a call back, all at your ownconvenience.
Click on the logo for your relevant brand to login or register to manage your account online:
If you have a Finance Lease or Business Contract Hire agreement unfortunately you can not currently manage your account online. Please view our commonly asked questionsor contact us using the details on this page.
If you are a VWFS | Fleet customer, please visit our fleet website or contact your account manager.
Want to make a complaint?
We always strive to do the right thing by you, however if you are unhappy with the service provided to you in relation to your finance agreement, please use the options below to get in touch.
- Complete ourOnlineComplaints Form
- Complaints phoneline:0800 912 3564
For our full customer concern policy, please clickhere.
During your agreement
All the information you need to stay on top of your agreement in one place. From updating you details and payment dates, to what to do if you get a fine or are involved in an insurance claim.
Find out more
The end of your agreement
When you are approaching the end of your agreement it is important to know what your options are. We have brought all the information you need to one place.
End of agreement options
Worried about your finances?
If you’re worried about your finances or experiencing difficulties we have options available to support you.
Find out more
