1. Assessment (planning & context)
Provide clarity of the current business while defining the context of the business to enable top management to plan.
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2. Design (framework)
The proven framework will support the business by identifying resources, managing the organisational knowledge while ensuring awareness and competence.
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3. Implement (do & establish)
By defining customer relations and communications, through thoughtful change management, specified operational expectations and resource controls, delivery of the desired results are achieved.
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4. Certification (recognition)
Performance management utilising monitoring and reviewing tools of available information andstrategic adjustment can keep goals and objectives aligned.
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5. Improve (as measured, as needed)
The focus remains on continual improvement both reactive and proactive to achieve desired outcomes of a quality business.
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