10 Lessons I've Learned as an Airbnb Host (2024)

This article is Part 4 of The Airbnb Series. Before you read this, check out Part 1, Part 2 and Part 3.

Almost one year ago, I took the crazy leap into becoming anAirbnb and VRBO host.

Since then, I’ve earned $28,268.35. I’ve met some fascinating people from around this world. And yes, I had one police visit.

In this 4-part Airbnb Series, I’ve pulledback the curtain. I’m revealing the good, the bad and the ugly.

How lucrative is this …and how many years has it shaved off my life? 🙂 More importantly, what advice would I sharewith others who want to try this?

The Airbnb Experiment: Origins

Background for New Readers:I’m a “mom-and-pop” landlord.

I own five rentalproperties(encompassing seven rental units).

One of these is a “triplex,” which is like a duplex, but with three units instead of two. (You can also conceptualize it as an apartment building with only 3 units.)

I live in one of these units and rent out the others.

When Airbnb hosting became en vogue [along with cupcakes, food trucks, hackathons, yoga pants and everything else trending], I decided to launch an amusing experiment.

Everyone kept saying I could earn more money as an Airbnb host. [By “everyone,” I’m referring tofriends who don’t know jack squat about investing].

I wanted to test their theory.

Sure, the nightly sticker price for an Airbnb rental is higher — but so are the expenses, like vacancies, utilities and supplies.

What’s more lucrative? Airbnb hosting or traditional long-term leasing?

Here are the results.

One Year as an Airbnb Host.

I’m now celebrating my one-year anniversary of the Airbnb Experiment. (YAY!)In the past 12 months, I’ve grossed$28,268.35, which averages to $2,355.70 per month. This is higher than my starting salary at my first job after college (after adjusting for inflation.) Wowza!

(*Note: I’m calling this the “Airbnb Experiment” for the sake of ease, although — as you can see — bookings also come from VRBO.com — Vacation Rental By Owner — associated with HomeAway.com and VacationRentPayment.com)

*Note: “Debits” refers to security deposits I’ve refunded. Airbnb holds security deposits on my behalf, so I don’t need toprocessit, while VRBO/Homeaway sends me the deposit, which I later refund.

Naysayers love uttering defeatist statements like,“In this economy, it’s impossible boost your income!” Guess what, naysayers: Here’s an example of one side gigthat grossesmore thanmy former salary, while occupying only a few hours per month.A little bit of hustle goes a long way.

Ready for the next step?Let’s peek at the Airbnb and VRBO-specific expenses.

*Note: In the previous article, I accidentally labeled“electric”as“gas” and vice versa. The numbers are the same; they’re just reversed between electric and gas. I’ve corrected it in this spreadsheet.

*Note: I received a payment at the start of March that spans the entire upcoming month (March 2015). To be fair, Iestimated the futureelectric and gas bill for March, as well, even though these are still TBD. I over-estimated both of these, to err on the safe side.

What does this mean?

• Traditional Lease:On a traditional 12-month lease, I would have grossed$13,200 and would have none of the Airbnb-specific expenses listed above.

• Airbnb Host: By offering this property as an Airbnb unit, I grossed$28,268.35 and had an additional $7,883.24 in Airbnb-specific expenses, leaving me with an Airbnb income of$20,382.11.

• Difference: In 12 months, I earned $7,185.11 more as an Airbnb host vs. traditional leasing. This breaks down to an extra$598.76 per month.

One-Sentence Summary:Being an Airbnb host brings me about$600 per month more than traditional long-term leasing, after adjusting for the added expenses. Score!!

(By the way, if you’re interested in hosting, use this estimator to find out how much you could earn as an Airbnb host.)

This is remarkablysimilar to the monthly average I concluded duringthe 8-month update, which shocks me, sinceI had a three-week vacancy in December around the holidays. We’re analyzinga largersample size, sooutlier monthsdon’t skew the results as much.

What’sYour Hourly Rate as an Airbnb Host?

In previous updates, I’ve calculated my hourly rate as anywhere between $54 to $92 per hour. I haven’t logged my time, buttwo hours per turnover is a reasonable approximation. That’s 90 minutes of cleaning and 30 minutes of emails, texts, and other administration. I’ve hired a housecleaner on a few occasions, but I also take care of miscellaneous oddities, so we’ll call it even.

I’ve now hosted 55 guests, which comes to a total of 110 hours. An additional $7,185.11 over the span of 110 hours equals $65.31 per hour.

I’ve done most of the housecleanings myself, although I don’t recommend this. I personally chose it for fourreasons:

• I live in the building (no transit time)

• I make my own hours (total flexibility)

• I enjoy a break from staring at a computer screen. (I like the novelty of afew hours of ‘hands-on’ work, even if it’s low-paid labor. That’s the same reason I fold my own laundryinstead of hiring it out, at least for the moment.)

• Ihad troublefinding a reliable housekeeper (one cleaner arrived several hours late; the other no-showed), so I got into the habit of doing it myself — admittedly, that’s a temporary band-aid solution andnot something I recommend if you’re in this for the long-haul.

FAQs:

• “What about your mortgage?” — The experiment compareslong-term leasing to short-term hosting. We’re comparing between Scenario A and Scenario B.Property-wide costs (like the mortgage) are constants, not variables, so they don’t affect the outcome. (Plus the mortgage covers the entire triplex, not just one unit.) This article shares full details on all triplex expenses, and this article shares critical information on how to evaluate a rental property.

• “What about that one bad guest?” — Yes, I’ve had that one terrible guest — and I’ve had to remind myself to climb back into the saddle and keep riding. The reality is that I’ve hosted 55 guests, and 54 of them have been awesome. No reason to let one bad guest spoil the party.

• “Do you leave a gap between check-in and check-out?” While I know other Airbnb and VRBO hosts who choose to leave a one-day gap between guests, I’m willing to book the unit with back-to-back guests, since the “value” of a vacant unit represents an opportunity cost of$100 per night. This does create additional stress, though, especially when a guest checks-out late and the next one arrives early.

• “What are consumables?” — Soap, shampoo, paper towels, sponges, detergent and other household goods, as well as housewares that need occasional replacement, like worn-out doormats, broken wine glasses, and air mattresses that spring leaks.

• “Why do you have cable TV?” — Customer service is my #1 priority. I’ve never purchased cable for myself — literally, never — but if this gives my customers a better experience, I’m happy to buyit. This is the same reason I bought a dedicated wifi router: yes, it’s more expensive, but it gives the guests faster wireless internet, which makes for a better customer experience.

Wow, are you still reading? Alright, if you’re super-into the idea of Airbnb hosting — don’t miss this next section. Here’s the culmination of a year’s worth of (hard-won) wisdom. Think of this as a shortcut for you. Here are 10 lessons I’ve learned as an Airbnb Host.

#1: This Isn’t Real Estate; It’sHospitality

Traditional rentals are“commodities.”You’re leasingfour walls and a roof, plus the most bare-bones level of service (urgent repairs).

Airbnb hosting is service-sector hospitality. Your role is closer to that of a hotel concierge than a landlord. You offerguests a complimentary bottle of water; provide directions to nearby landmarks; answer questions about the weather.You’re not leasing some assembled drywall and roofing shingles; you’re selling anexperience and a feeling.

#2: You Learn Awesome Customer Service

Because hosting falls into the “hospitality” industry, you’re competing on greatcustomer service — which means you learn these skills quickly.

For example: Technically, Airbnb says that the host should provide enough consumables to get started for a week, and long-term guests should replenish supplies. When long-term guests ask for more laundry detergent or trash bags,Icould theoretically point to that page on the Airbnb site, and say, “Not my problem, yo.”

But why act petty? Just buy the damn detergent. It takes 10 minutes, it costs $5, and it results in ahappier guest. #CustomerServiceVictory. Remember, you’re selling an experience, not just four walls and a roof.

#3:Most PeopleSuck at Negotiating

Roughly 1 in 10 potential guests ask for a discount, but they phrase it inthe most ludicrous manner:

“We’re coming to Atlanta for a friend’s bachelorette party,and we’ve spent a lot of money on herwedding. Can you lower your price to $50 a night?”

Uh, no.

Reason #1:Humans vs. Business

First, these guests don’t realize that they’re asking me to subsidize their vacationout ofmy own pocket. I put that money towardsthe mortgage.

When you’re an individual, some people don’t recognize that you’re also a (one-person) business — just as David’s Bridal and Absolut Vodka are businesses. These guests aren’tasking the liquor store or the bridal-gown shop for a discount; why should they expect onefrom me?

My theory is that they’re comfortable asking because:

• I’m the final decision-maker, so I have the authority to haggle.

• I’m a human, not a faceless enterprise, so (some people) don’t considermy need toget paid for my time, effort and risk. They feel like they’re crashing at a friend’s house.

Reason #2:Wants vs. Needs

They’re asking for a discount on a “luxury rental.” Appealing to my sense of charity doesn’t make sensewhen they can choose a cheaper option.

Whenever I get aSubsidize Me request, I respond with:

“I understand your budget might be tight. I recommend searching Airbnb for listings that are in shared units (roommate-style), which are cheaper than renting a private home. You’ll share a common kitchen andliving area, but you’ll pay a fraction of the cost.

If you want a private space, rentinthe suburbs. Homesthat are 15 to 20 minutes away will be much cheaper than a unit in the heart of Midtown. A few safe, clean suburbs within a 20-minute drive include Marietta, Norcross, Dunwoody, Sandy Springs and Vinings; they’re all family-friendly neighborhoods with more affordable units.

Finally, if none of those options work, there’s a Super 8, Motel 6, Red Roof Inn and a handful of extended-stay motels within two miles; all have rates in the $50 – $60 per night range.”

Here’s the surprising bit:Iassumed most of those guests would disappear after getting that response. Unexpectedly,many of them book the unit at full price. Whhhaaaa??? (How did they magically get the money?)

Reason #3: Self-Interest

All that aside,here’s why their questionfails: They’re thinking only about themselves.

What’s a betternegotiation strategy?Put yourself in the other person’s shoes. Negotiate based on their needs, not your own.

For example:

“I noticeyour unit is vacant this upcoming weekend. I assume your chance ofsecuring alast-minute reservation is slim. Let me propose a deal: If nobody else books your unit at full-price by Friday at 4:00 p.m.,will you rent it to us at half-price?”

“This way, we won’t be taking the spot of another customer who wouldpay full-price. We’d only be filling what’s otherwise a near-certain vacancy. We’ll be out by Sunday at 10 a.m., so you’ll have an extra hour to process the turnover for the next guest. What do you think?”

If someone asked me that,I’d say yes. That’s a winning tactic. It addressesmy needs, not their own.

Notice, by the way, that this is how I structured the Subsidize Me reply: I address their needs, not my own.

I could have said:

“Sorry, but after paying for electricity, gas, local taxes, cable and internet, the full-price-rate isn’texactly a “cha-ching!”At half-price, I’d be losing money.”

That reply wouldn’t be effective, because — frankly — the guests don’t care about my profit margins. (That’s perfectly fine; it’s not their job to care.)

That’s why myreply addresses their stated needs — findingcheaper accommodation — rather than talking about my own. If a guest truly can’t pay my rate, then my reply is helpful: it informs them about low-costalternatives. And if they’re just trying to squeeze me for a buck, my message is clear: You’ll have to look elsewhere.

#4: You Meet Fascinating People

As an Airbnb host, you meet people who leading thrilling, incredible lives you can’t imagine:

• Husband-and-wife professional dancers who perform together in Broadway’s The Lion King as it toursacross the nation.

• Ohioans who travel 250+ days a year, selling homemade clocks at summertime festivals.

• Costa Ricans who fly to America specifically for an electronic music party.

• A Japanese nuclear-engineering studentwho came to the U.S. for a summer internship.

• A Swedish woman whoencountered IKEA for the first time while staying at my unit. (She doesn’t have an IKEA in her Swedish town.)

Best of all, we werethe honeymoon destination for a newlywed couple who checked-in within 48 hours of saying “I do.” (They were moving to Atlanta and needed a place to stay while searching for long-term housing).

Meeting people from across the world is one of my favorite aspects of traveling; I love that I can replicate that experience by “bringing the world” to my home.

#5: It’s Tough to Travel

Ironically, it’s tough to travel while you’re hosting other travelers.

This is a location-stuck side hustle, nota location-independent enterprise. That automatically means that it’s not-for-me in the long term,since my business decisions hinge on the question: “Is this a freedom-fueled lifestyle business, or is this a shackle-me-down job?” It’s tough to manage a hospitality-based, service-based business remotelywhile you’re surfing in Costa Rica.

(One reader recommended tellingthe guests upfront if you’ll be out-of-town during any portion of their stay, so that they can voiceany specialrequests ahead of time. #BestIdeaEver)

(#IUseTooManyHashtags)

#6: Set Expectations Upfront

There’s no clear “model” for the Airbnb experience: Are you staying at a hotel? Crashing at a friend’s house?

Due to this ambiguity, there’s no clear set of expectations. Some people are comfortable with “whatever,” while others expect the same service they’d get at a 5-star hotel.

Prepare for this byproviding every item you’d typically find in hotel rooms:

• Ironing board
• Coffee maker
• Hairdryer
• Full-length mirror
• Many, many towels and hooks

Guests have recommended everything ranging from a toaster to a blender to fuzzyfoot slippers. How do I separate great suggestions from outrageous ideas? Use the Sheraton Standard. My litmus test is: “Would you find this at a 4-star hotel, like the Sheraton or Hilton?” If the answer is yes — like a hairdryer — I’ll provide it. But ifthey’re asking for a custom pair of fuzzy slippers, well, that might be a step too far. (Ohhh! Was that a pun?!)

(I’ll see myself out now.)

#7: Complaints Are a Way of Life (But Don’t Let Them BotherYou)

I joke that themain lesson I’ve learnedis that there’s no flippin’ limit to whatpeople will complain about.

• One guy complained that there’s a step between the kitchen and the adjoining bedroom. He’d prefer the floor bestep-free. (He has no physical limitations, BTW. It’s a second-floor walk-up.)

• One person complained that there’s no rocking chair for reading, so I added one, and the next guest complained that the chair took up too much space.

• My personal favorite: The guest who called to say that they couldn’t enjoy the balconybecause the weather is too hot and humid. Like, why are you calling? What do you want me to do?

You can’t please everyone. All you can do ismeet “the Sheraton standard” (as I call it), ask for feedback, and relax.I have a 5-Star average rating on Airbnb, which tells me I’m doing a good job.

#8: It’s Emotional

Hearing negative responses to your own home — however infrequent they may be— is emotionally tough.

One harsh reality of monetizing your house: You open yourhometo public criticism. In that regard, it’s similar towriting a book or blog, playing music or undertaking any other creative act. You create something that’s deeply personal (like remodeling your home), put it into the public arena, and …. you’ll have fans, and you’ll have haters.

Here’s the corollary:You can have 54 amazing, kind, wonderful guests and just one solitaryf**ker, but the latter is the one who consumes your mental attention. (In that regard, it’s a bit like reading Internettroll comments.)

#9: Rapid-Fire List of Tactical Tips for Airbnb Hosts

Here’s a brain dump of tactical tips I’d share with other Airbnb hosts:

• The Roomba is your BFF.How did society exist before its invention?

• Leave “tourist guides” (like a beautiful book about local restaurants) on the coffee table.

• Leave a welcome guide / FAQ list on the coffee table (which says things like, “The light switch to the bedroom is behind the door.”)

• Refillyour ice cube trays during every turnover.

• Clean the awkward space between your window ledge and the outside world (the outer window ledge).

• Check the inside of the microwave, dishwasher, oven, and all drawers, in case the guests left anything behind.

• Never rent to high schoolers.

• Set expectations clearly, especially around check-in procedures. A lot of people think it’s okay to show up at anytime, as if you’re going to be there 24/7. Again, that goes back to the “hotel” framework: people are used to showing up to a hotel at anytime, so some people project that same expectation onto their Airbnb host. Be clear about what time is appropriate for check-in, and include this in your welcome email.

• Create a list of “fun stuff to do” if they arrive early (before check-in time) — recommended restaurants, cafes, coffee shops, parks, etc. Include this in the welcome email.

• Write the directions to the house in the welcome email; don’t just tell them to GPS the address. It shows an extra level of service.

• Replace the shower liner (that plastic liner) every few months. No matter how spotless the rest of your house, if the shower liner has soap scum, the rest of the place will “feel” unclean.

• Seriously, don’t rent to high schoolers.

#10: The Bottom Line

At the end of the day, here’s the ultimate conclusion:

The money I’ve earned as an Airbnb and VRBO host is better than what I’d collect as atraditional landlord. But that comparisonis apples-to-oranges. Oneis active; the other is passive. One is hospitality; the other isreal estate. They’re not the same industry.

But they are both fascinating. But they are both fascinating.

And they can both be lucrative.

Use this estimator tool to find out how much you could earn as an Airbnb host.

Airbnb makes it easy to put your extra space to work for you. Become a host today, and you can start boosting your income!