What is the first thing to do when the guest is seated? (2024)

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What is the first thing to do when the guest is seated?

As soon as your guests are seated, introduce yourself and offer them something to drink. In some restaurants, you may be required to pour water for your guests. "My name is... and I'll be your waitron today. May I offer your something to drink?

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What is the first step in seating the guest in a restaurant?

Greet the guest according to the time like “Good Morning” or “Good Afternoon”. Check whether they have prior reservation or not, if not then ask how many of them like to be seated. If you are not sure about how many person they are, then politely ask “How many are you, sir?” or “Table for one, right?”

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What should you do when seating the guests?

Help the Guest while Seating

Lady guest should be seated first with best view of the restaurant, then the gentleman. While helping lady guest to be seated (if applicable) stand behind the chair, push with two hands on the chair shoulder and keep the right toe at the base of the chair so that guest can seat comfortably.

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What is the first step of welcoming the guest?

Begin by greeting guests with a smile, and by name (if known). Hold eye contact with the guest and be attentive throughout the interaction. Hotel staff must have a good knowledge of your hotel, rooms, amenities, and products. This will ensure that your guests are as informed as possible and will help your staff upsell.

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What is the proper seating procedure?

Best sitting position
  1. keeping the feet flat or resting them on the floor or a footrest.
  2. avoiding crossing the knees or ankles.
  3. maintaining a small gap between the back of the knees and the chair.
  4. positioning the knees at the same height or slightly lower than the hips.
  5. placing the ankles in front of the knees.

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What will be the order of seating where should which person be seated?

Seating Protocol
  • The highest-ranking man generally sits to the right of the hostess.
  • The wife of the highest-ranking man or the highest-ranking woman sits to the right of the host.
  • The second ranking man usually sits to the left of the hostess.

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What will be the order of seating where should each person be seated?

The host sits at the head of the table with the guest of honor (or most important guest) to his or her right. The second most important guest sits to the left of the host. In a formal lunch or dinner setting, name cards are provided for all guests and it is never appropriate to switch assigned seats.

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What should a server do after all guests are seated?

6. Clearing the Table
  • Wait for All Guests to Finish - Traditionally, you should wait for all guests to finish the course before clearing. ...
  • Remove Used Flatware - When clearing the plates, also remove any used flatware. ...
  • Remove Condiments - Clear away any condiments that will not be used during the next course.
Jan 12, 2021

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How do you deal with someone sitting in your seat?

So, here are our tips for dealing with this awkwardness.
  1. Be sure that it's the correct seat! Having personally tried to ask somebody to leave a seat that was rightfully theirs I'm all too aware of this pitfall! ...
  2. Be polite and humble. ...
  3. Show them your ticket. ...
  4. Seek assistance from the conductor.

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How do you welcome or greet and seat guests?

As soon as a guest enters, the host should greet them warmly with a smile. This is the initial rapport that is built with your customer. The host must be polite, asking about the diner's needs and showing genuine concern. Hosts should seat guests based on their preferences, if available.

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Who greets first the host or the guest?

The direction that guests enter into the receiving line can vary, but the host should be the first person to receive the guests, followed by the guest of honor.

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Does the guest of honor sit first?

* When creating a seating chart, the position of honour is always to the right of the host. If you have more than one honoured guest then the second highest-ranking guest sits to your left. When there is a third honoured guest they sit to the right of your first honoured guest.

What is the first thing to do when the guest is seated? (2024)
Is there any trick for seating arrangement?

Tip # 1: A triangle has 3 corners and three sides, so three persons can sit at these corners and they are facing either the center or the direction opposite to the center. Tip # 2: If A is three people away from B is given then 3 – 1 = 2 people will sit between them.

What is the fastest way to solve a seating arrangement?

While arranging the persons, the direction to which the persons are facing is very important. Similarly if the arrangement is a double row arrangement, then one group of people will be facing north and the second will face south and the directions will be taken as similar to the above figures.

What is the standard rule in serving guest?

Serve from the right

If the customer's plate is arranged in the kitchen it should be delivered to them from the right side. Pre-plated food (considering the exceptions above), beverages, all empty plates, and utensils should be served from the guest's right.

What are the 7 steps of service in a restaurant?

7 steps to ensure great customer service at your restaurant
  • Step 1: Hire great staff. ...
  • Step 2: Provide proper training. ...
  • Step 3: Incentivise loyalty. ...
  • Step 4: Automate Your restaurant customer service with technology. ...
  • Step 5: Delivery. ...
  • Step 6: Talk to your customers. ...
  • Step 7: Make changes & implement new policies.
Dec 1, 2019

Who should be served first in a dining table?

Standard fine dining restaurant etiquette calls for women to be served first, then men, all in clockwise fashion, for every stage of service during the meal.

What is the sitting rule?

The guest of honor is seated to the right of the host, with a second guest of honor seated to the left.

How do you politely tell someone not to sit with you?

“I'm sorry,
  1. but I prefer to be unaccompanied right now.”
  2. but I'm not feeling well and I may need to move quickly.”
  3. but please sit somewhere else.”
  4. but I'm expecting someone and I'm holding their seats.”
  5. but it's not appropriate for us to sit together.”

Is it rude to not sit in the passenger seat?

Yes, it can be considered rude to sit in the back seat of the car when the passenger seat is available.

What do you say when welcoming guests?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.

How do you say welcome correctly?

People often make the mistake of writing Your Welcome when it should be You're Welcome! Since they both sound the same, it's easy to make such an error. A good way to remember is to use “you're” when it's appropriate to say “you are”.

What are appropriate things to say to guests?

Here are the five hospitality expressions that matter to our guests.
  • “It's My Pleasure…” / “I Am Happy To…” ...
  • “Thank You…” / “We Appreciate…” ...
  • “Welcome…” ...
  • “Is There Anything Else…” ...
  • “We're Looking Forward To Having You Again As Our Guest”

Who greets first?

When you enter a room you should be the first person to greet everyone there regardless of your status.. The "no elbows on the table" rule applies only when you are actually eating. When no utensils are being used, putting your elbows on the table is acceptable.

What are the three greeting rules?

7 Golden Rules for Meeting and Greeting
  • Stand Up. When you're greeting new people, do so face-to-face. ...
  • Look 'Em in the Eye. Making eye contact indicates engagement and focus. ...
  • Smile (and the World Smiles With You) ...
  • Take the Initiative With a Handshake. ...
  • Say Who You Are. ...
  • Observe the Hierarchy. ...
  • Get the Name Game Right.
Feb 19, 2018

Should I always say hi first?

When you greet others first you are seen as a friendly, confident person. That's impressive. Most importantly, acknowledging others is a kind gesture. We all want to be seen, and when someone takes the time to step out of their bubble to say hello it creates a moment of shared humanity.

What is the proper order to serve the guests on your table?

What are the 10 Steps of Waiter Service?
  1. Greet the guests.
  2. Offer a beverage.
  3. Serve beverages and offer an appetizer.
  4. Take food order.
  5. Serve food.
  6. Two-five minute check back.
  7. Clear plates and glassware.
  8. Suggest desserts and after dinner drinks.
Apr 20, 2022

What is the first step of service?

Greeting your guests

Guests should be greeting immediately. They must be acknowledged within 30 seconds of arriving. Greet your guests with a genuine smile and a, "Welcome to ABC Restaurant". This is the time to also check the number of pax (covers) as well as whether they made a reservation or not.

What are the 4 steps of guest service?

No two customers are ever alike, so train your team to follow these 4 simple steps to GIVE exceptional customer service: Greet, Interact, Verify and Express Thanks.

Which guest should be served first at the table?

The guest of honor seated on the host's right is always served each dish first. If there is serving help, servers move around the table counter-clockwise from her, serving the host last.

Who are always served first?

Standard fine dining restaurant etiquette calls for women to be served first, then men, all in clockwise fashion, for every stage of service during the meal.

How do waitresses remember orders?

We asked a range of hospitality workers how they remember their orders.
  • Face association. ...
  • Turning orders into a song. ...
  • Creating a physical map of the orders in your head. ...
  • Associating regular customers with their order. ...
  • Word associations. ...
  • They keep a note.
Aug 20, 2014

What is the general rules of the serving?

Part of the basic rules of service: go clockwise (if possible) when you are covering the table and when you are serving and clearing and that always forwards. carry any cutlery items, glasses, cups, and other small serving items always on the tray, not in the hand.

Who orders first at a table?

Ordering your food abides by that basic rule you've probably already been told since you were a kid: women order first. When the server takes orders, they'll most likely go from oldest female to youngest, and then on to the men.

Which side do you serve and clear from?

Clear From the Right - Always clear from the guest's right side and follow a clockwise order around the table. Don't Stack Dishes - Stacking dishes while clearing may seem like an innocent time-saver, but it's a no-no in fine dining.

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