What does excess mean in insurance? (2024)

When you’re asked the amount of voluntary excess you’d like to contribute towards your insurance, it can be difficult to know what you’re signing up for. And because you need to decide how much insurance excess you’ll pay before you take out a policy, it’s good to understand exactly what you’re agreeing to.

Read on to get a better idea of the differences between compulsory and voluntary excess, when you need to pay them, and why it’s important to work within your means.

What is insurance excess?

Insurance excess is a pre-agreed amount that you pay towards a claim. You’ll usually need to pay the excess to start a claim, then your insurer will begin the claims process.

Insurance excess is split into two types – compulsory and voluntary. The compulsory amount is decided by the insurer, while you choose the voluntary sum.

Even though you’ll usually pay your insurance excess straight away, this doesn’t mean you’ll pay it in the end. If a claim isn’t your fault, your insurer will typically refund any excess you’ve paid.

How does insurance excess work?

The total excess you’ll pay is made up of the compulsory and voluntary excess.

For example, if your voluntary excess is £200 and your compulsory is £300 – and the claim settlement is £1,000 – the £500 total excess will be deducted from the claim and your insurer will give you £500.

One of the main reasons insurance excess exists is to reduce the amount of small claims being made on policies. If you get a dent in your van, for example, it might cost £200 to fix in a garage. If your compulsory excess is £500, it would be more expensive to get it fixed through your insurance.

This means you’ll typically only make a claim on your insurance for events that exceed your excess. Depending on the terms of your policy, you might not be able to make a claim lower than your compulsory excess.

What is compulsory excess?

The compulsory excess is the minimum amount that you’ll pay towards a claim. It’s set by your insurer when you take out your policy and will be in your policy documents.

The amount of compulsory excess you pay can vary depending on the cover you’re making a claim on. If you have landlord insurance, for example, you might have a policy with contents and buildings insurance included.

With buildings insurance, your excess might be higher than for contents insurance, since the potential costs of a claim are higher. You should check your policy documents for more details on this.

What is voluntary excess?

Voluntary excess is the amount you’re willing to contribute towards a claim. It’s pre-agreed at the beginning of a policy and is decided by you.

As it’s voluntary, you don’t have to choose any voluntary excess if you don’t want to. But many people choose to add it to their policy because it reduces the cost of your insurance premium.

Meaning the more you voluntarily pay in insurance excess, the less you’ll pay in total for your insurance. But it will cost you more if you need to make a claim, so make sure the amount you choose is manageable and always within your budget.

How much excess should you pay?

This all depends on how much you can afford. Because the voluntary excess is added to the compulsory excess whenever you make a claim, it’s worth making sure that the total amount is manageable.

If your voluntary excess is £250 and your compulsory is £300, you’re agreeing to pay £550 towards any claim you make. If your excess is too high and you’re unable to pay it when making a claim, your insurer can refuse to file the claim or they might offer a payment plan.

Can you make changes to your excess?

You can make changes to your voluntary excess at the beginning of a policy and when you renew it, but not during. When you renew, you can increase, reduce, or entirely remove the voluntary excess.

But the compulsory excess is set by your insurer and you can’t change it. Each policy will have its own terms and conditions so it’s important to check your own to be sure.

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What does excess mean in insurance? (2024)

FAQs

What does excess mean in insurance? ›

An excess (also known as a deductible) is an amount the policy holder must pay if they proceed with making an insurance claim on their insurance policy. It's the first amount payable by the policy holder in the event of a loss and is referred to as the uninsured portion of the loss.

Is it better to have high or low excess? ›

Because your insurer won't usually pay out for a claim that costs less than your total excess, it's wise not to push your voluntary excess too high. The point of an insurance policy is that you can claim on it. If your compulsory excess is high, you might want to keep your voluntary excess as low as possible.

What does 500 excess mean? ›

Having an excess means that you have to pay part of your treatment costs up to the amount of your excess. For example, if you have treatment that costs £3000 and you have agreed an excess of £500, you'll pay £500 and your insurer will pay the remaining £2500.

What is an example of an excess in insurance? ›

For example, your insurer might say that you have a 10% of claim excess. So, if you have a claim of R100,000 you will contribute 10% of R100,000 (i.e. R10,000) and your insurer will pay the remaining R90,000.

What does it mean when coverage is in excess? ›

Excess insurance covers a claim after the primary insurance limit has been exhausted or used up. Reinsurance is a way of an insurer passing policies to another insurance company to reduce the risk of claims being paid out.

What does $200 excess mean? ›

For example, if you purchase your policy with a $200 excess and you submit a claim for $600, you are liable for the first $200 and we would reimburse $400. The lower the excess amount you choose, the higher your insurance premium.

What does $100 excess mean? ›

Understanding Excess

If your policy's excess was set at $100, it means when you go to file an eligible claim that is accepted, $100 will be deducted from any claim payment Our standard excess amount is $100 but you can choose to remove or double this amount through the purchase process.

Do you pay excess before or after repair? ›

When is a car insurance excess paid? If your car is repairable, we'll ask you to pay your car insurance excess before the repairs start. If your car is written off and we are paying you a total loss settlement, we'll deduct the excess from the final settlement amount we pay you.

What does in excess of $1000 mean? ›

phrase. In excess of means more than a particular amount. [formal]

Who pays the excess on an insurance claim? ›

Do you pay the excess if you aren't at fault? You will need to pay your excess if you're in an accident and you make a claim, even if it wasn't your fault.

What does excess insurance cover? ›

An excess liability insurance policy, also known as excess liability coverage, offers financial protection and higher policy limits if a claim is made that exceeds the limit of an underlying liability policy. It's similar to having an additional insurance policy on top of your existing coverage.

How do you use excess insurance? ›

You only need to pay the excess if you make a claim. Some policies have a cap on what you pay – so you pay an excess only once each policy year, regardless of how many claims you make. Others charge an excess every time you make a claim, so it's worth keeping that in mind when you're choosing insurance.

Is a deductible the same as an excess? ›

A deductible basically reduces the maximum payout, but an excess doesn't. Let's see an example: Scenario 1: A policy has sum insured 1,000 and excess of 100: If the loss to the insured is 500, the insurer will pay out 400.

What does excess mean insurance? ›

What's an excess? When you make a claim, your excess is the dollar amount that comes out of your pocket when your vehicle needs repair. The rest is covered by your policy. For example: If your repair bill is $10,000 and your excess is $500, then you pay $500 and your insurer pays $9,500.

Is it worth having excess on insurance? ›

By opting for a higher excess, you may see significant savings on your insurance costs. This can be especially beneficial for those with a low-risk profile or a history of few claims, as they are less likely to need their insurance coverage frequently.

Is a higher excess better insurance? ›

A higher excess will reduce your premium. A lower excess means you'll pay less if you make a claim, but your premium will be higher. If you choose our highest level of cover, you'll have the extra flexibility of a no-excess option – again, this will be reflected in your premium.

What is the benefit of higher excess? ›

Generally, the higher your excess is, the lower your premiums will be. Just like with your car or home insurance, an excess is a contribution you're required to pay towards a Hospital claim you make on your policy. It's paid directly to the hospital when you're admitted for treatment.

What does level of excess mean? ›

An excess is the amount you'll pay upfront (out of your own pocket) before you're admitted to hospital for planned treatment. Generally, the higher your excess, the lower your premiums will be (and vice versa).

How much excess should I pay for contents insurance? ›

The amount of excess payable on your home insurance should initially depend on how much you can afford. You should be realistic with the amount of cover you need. If you're combining both contents and building insurance, you need to give an accurate value of your contents.

What is the level of excess? ›

An excess (also known as a deductible) is an amount the policy holder must pay if they proceed with making an insurance claim on their insurance policy. It's the first amount payable by the policy holder in the event of a loss and is referred to as the uninsured portion of the loss.

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