When purchasing foreign currency and travel money card online, the name on the order details must match the name on the payer’s bank account, debit or credit card.
For this reason, Travelex Money Card cannot be bought as a gift for someone else.
You can only hold one card in your name at any one time.
An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen.
An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.
Online orders:
- Provide passport + proof of address
In-store purchase:
- Passport + proof of address
- NZ drivers license + Supporting ID (see list below) + proof of address
- NZ firearms license + proof of address
Supporting ID documents accepted:
- Birth certificate (NZ or foreign)
- NZ marriage certificate
- Super Gold Card
- Citizenship certificate (NZ or foreign)
- Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
- NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)
Proof of address documents accepted:
- Bank statement issued within the last 3 months (NZ or foreign)
- Utility notice (dated within the last 3 months)
- NZ Govt. issued letter
- Rates notice (issued by Local Govt. authority within the last 3 months)
- Insurance certificate
- Travel itinerary
- Hotel booking confirmation
- Student letter confirming homestay
Travel money cards come with a host of advantages. These include the ability to load multiple currencies at a fixed and competitive exchange rate and make purchases in-store, online, and at ATMs worldwide with no overseas ATM or withdrawal fees.
A travel money card is a global currency card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel money card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your travel money card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel money card online or purchase one directly from a Travelex store. Find a store near you.
Some of the benefits of a travel card include:
- Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
- The ability to load multiple currencies onto one card, similar to a travel debit card
- The ability to spend money conveniently and comfortably overseas
- No overseas ATM withdrawal fees
- No fees when making online purchases
- Money travel cards can be ordered and topped up online
Travel money cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.
The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.
Similar to any bank account, you can withdraw money from your travel money card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.
The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.
The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information.
There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up.
Please see more information on applicable fees and limits section.
Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions.There are also things you can do to help keep your travel money secure:
•Sign your card as soon as you receive it
•Check your transactions regularly and report anything unusual to Card Services immediately
•If you print statements from the internet, keep them safe and shred them when you've finished using them
•Never give your personal details to someone on the phone
•Don't give out your details in response to unsolicited email
•Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
•Never give your PIN to anyone, even if they claim to be from your card issuer
•Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN
Most common questions
Important note about purchasing a Travelex Money Card
When purchasing foreign currency and travel money card online, the name on the order details must match the name on the payer’s bank account, debit or credit card.
For this reason, Travelex Money Card cannot be bought as a gift for someone else.
You can only hold one card in your name at any one time.
An Additional Emergency card is a replacement card only which you must only use if your primary card is damaged, lost, misused or stolen.
An Additional Emergency card can only be purchased at the time of purchasing the Travelex Money Card. It cannot be added to your account at a later date.
IMPORTANT: Documents required when collecting your card
Online orders:
- Provide passport + proof of address
In-store purchase:
- Passport + proof of address
- NZ drivers license + Supporting ID (see list below) + proof of address
- NZ firearms license + proof of address
Supporting ID documents accepted:
- Birth certificate (NZ or foreign)
- NZ marriage certificate
- Super Gold Card
- Citizenship certificate (NZ or foreign)
- Inland Revenue Department Statement (issued by NZ Govt. within the last 12 months)
- NZ bank statement issued within the last 12 months (Note that a recent bank statement is valid as a supporting ID and proof of address)
Proof of address documents accepted:
- Bank statement issued within the last 3 months (NZ or foreign)
- Utility notice (dated within the last 3 months)
- NZ Govt. issued letter
- Rates notice (issued by Local Govt. authority within the last 3 months)
- Insurance certificate
- Travel itinerary
- Hotel booking confirmation
- Student letter confirming homestay
What is a travel money card?
A travel money card is a global currency card that allows you to load several foreign currencies into a personal account at a prevailing exchange rate. Like debit and credit cards, a travel money card can be used to make purchases in stores, online, and to withdraw cash at ATMs while travelling. You can buy currencies and add or reload them into your travel money card account online while abroad. You can also use the Travelex travel exchange rate tracker to check currencies in real-time. You can order a travel money card online or purchase one directly from a Travelex store. Find a store near you.
What are the benefits of a travel card?
Some of the benefits of a travel card include:
- Locking in fixed foreign currency exchange rates and avoiding foreign transaction fees before you travel
- The ability to load multiple currencies onto one card, similar to a travel debit card
- The ability to spend money conveniently and comfortably overseas
- No overseas ATM withdrawal fees
- No fees when making online purchases
- Money travel cards can be ordered and topped up online
How long does it take to get a travel money card?
Travel money cards can be ordered online and collected in store, or just walk into the store. Cards purchased and loaded in-store are active and ready-to-use on the spot. We will automatically transfer funds between currencies complete your card transactions. Travelex Money Cards ordered online and picked up in-store, or those purchased directly in-store do not require activation.
Do you get charged for using a travel money card?
The Travelex Money Card is a Mastercard travel card, meaning it is free to make international withdrawals at ATMs displaying the Mastercard acceptance mark. It is also free to obtain cash over the counter and to make online purchases with a travel money card. However, some ATM operators may charge their own withdrawal ATM fees. Be sure to check with the ATM in question prior to making cash withdrawals.
How much does a Travelex Money Card cost?
The initial card fee is free, subject to minimum load amounts. Please see the fees and limits section for more information.
There are fees associated with the way you use your card e.g. the type of transaction, the currency you use, and when you move currencies on your card. Limits also apply to top up amounts and method of top up.
Please see more information on applicable fees and limits section.
How secure is the Travelex Money Card?
Activity on your Travelex Money Card is monitored every day to detect unusual behaviour, and if something is spotted you'll be contacted to check your transactions.There are also things you can do to help keep your travel money secure:
•Sign your card as soon as you receive it
•Check your transactions regularly and report anything unusual to Card Services immediately
•If you print statements from the internet, keep them safe and shred them when you've finished using them
•Never give your personal details to someone on the phone
•Don't give out your details in response to unsolicited email
•Be wary of anyone who asks for common security details like your mother's maiden name, passwords, date of birth, or information about your work
•Never give your PIN to anyone, even if they claim to be from your card issuer
•Don't let yourself get distracted when using cash machines or point of sale terminals - somebody may be trying to find out your PIN
Can I withdraw money from travel card?
Similar to any bank account, you can withdraw money from your travel money card at ATMs worldwide. When withdrawing cash, select the “credit” option on the ATM machine screen to access funds. You will not be charged credit card fees by selecting this option. If the “credit” option does not work, try selecting “debit” or “savings”. The maximum withdrawal amount is $3,000 New Zealand dollars each 24 hour period. Bear in mind that some ATMs may also have their own ATM fee, adding a cost to your withdrawal.
Where can I use travel cards?
The Travelex Money Card is a multi-currency card that can be used in most countries around the world to easily use and withdraw local currency. Widely considered the best travel money card for overseas travel, the Travelex Money Card can be used in the US, UK, Europe, Japan, Canada, Hong Kong, Singapore, Japan, and New Zealand.
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IMPORTANT INFORMATION TO CONSIDER BEFORE CARRYING OUT YOUR TRANSACTION
1. The currencies available in respect of Travelex Money Card may vary from time to time and not all currencies may be available at all times. Before you make a decision to acquire the card, please check the available currencies online or by asking in store.
2. Please be advised that although Travelex does not charge ATM fees, some operators may charge their own fee or set their own limits. Please check with the ATM before using.
3. Transacting via some online merchants may incur a surcharge.
* Lock in your exchange rates mean the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. We will tell you the applicable exchange rate before you confirm your reload transaction on travelex.co.nz. If you wish to make a purse to purse transfer to move funds already on your card to another currency, please log in to my account. If you make a purse to purse transfer, you will receive a different exchange rate to the rate you receive when you load funds directly on to your card. You will be notified of the applicable exchange rate before your confirm your purse to purse transfer and this rate may be less favourable than the rate you receive if you reload your card online at travelex.co.nz. Different exchange rates will apply to reload transactions conducted directly via Bank Transfer or Bill Payment (i.e. without booking an online transaction). For more information, please read the Terms and Conditions.
Travelex Money Card is an unsecured debt security issued by EML Payment Solutions Limited (“Issuer”). Travelex Money Card is not guaranteed by the Issuer or any of its related companies or any other entity.
A Product Disclosure Statement is available free of charge from Travelex.co.nz. Information has been prepared without taking into account your objectives, financial situation or needs and you should consider the appropriateness of the information about the Travelex Money Card facility before making any decisions about whether to acquire or continue using the prepaid facility. You should also refer to the Terms and Conditions, Online Ordering Terms and Conditions, Online Prepaid Card Reload Terms and Conditions, and Privacy Policy.
Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
