Travel insurance | easyJet.com (2024)

FAQs

Does EasyJet insurance cover cancellation? ›

Important: For Annual Multi-Trip policies, cancellation cover is provided from the selected policy start date. If you require cancellation cover to begin immediately, please select today as the policy start date.

Claiming compensation from easyJet should be straightforward – but unfortunately that's not always the case. EU261 states that you should be compensated if the flight is delayed more than three hours on arrival, or if your flight is cancelled with less than 14 days' notice, or if you are denied boarding.

The quickest and easiest way to contact us is via our online chat. Our virtual chat advisor and live chat team are available 24/7 and ready to answer any questions or queries you may have.

We aim to respond to all questions within 28 days.

Cancelling your easyJet flight

If you cancel within 24 hours of booking, we will give you a full refund minus the Cancellation Fee (as listed in Fees and Charges). If you cancel more than 24 hours after booking, we will not refund any of your fare.

Reasonably foreseeable events. Known storms, epidemics, acts of war. Travel restrictions imposed by government authorities. Pre-existing conditions, unless the Premium plan is bought within the window for coverage.

Is easyJet a reliable airline? Indeed, easyJet is widely recognised as a reliable airline. As one of the UK's leading low-cost carriers, it operates an extensive network of routes both domestically within the UK and across Europe.

Cancellation cover is a common inclusion with most standard travel insurance policies, but you can take it out separately if it doesn't offer enough cover. Alternatively, if you only want cancellation cover to protect you against cancelled flights rather than baggage protection, you can get it for that.

The airline legally has to give you all of the following: a full refund for the flight. a full refund for other flights from the airline that you won't use in the same booking, eg an onward or return flight.

Simply call our dedicated Customer Services team to check availability and quote your easyJet Plus number to change your flight for free. For FLEXI bookings, simply make changes online or on our mobile app (if within +/-1 day if your original travel date) or contact your original booking agent.

How much is a 23kg bag on easyJet? ›

Each passenger can bring a small cabin bag (maximum size 45 x 36 x 20cm) on-board when travelling with easyJet with no weight limit. It includes items like a small trolley case, handbag, rucksack and laptop bag. There is no weight limit on small cabin baggage.

Refunds will be paid to the account you made the booking with. We're processing refund requests within 7 days, and they may take a few extra days to come through to your bank account. Once you've submitted an online refund request, you can track the status of your request here.

Although EasyJet currently oversees more outbound flights from the UK than any other airline in Europe reaching 133 destination airports across the continent, it sticks out at the top for flight cancellations and delays.

However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you won't be eligible for compensation.

When you buy travel insurance, comprehensive plans typically reimburse you the costs of canceled and delayed flights through travel delay coverage and trip cancellation insurance. Depending on the plan you choose, you can get reimbursed full refunds or prepaid costs once you qualify during the claims process.

However, travel insurance might provide some coverage for flight cancellations. The level of cover will vary across policies and certain conditions might have to be met for you to make a successful claim.

It provides up to a full refund of your prepaid, nonrefundable costs if you need to cancel a trip for a specific, unforeseen covered reason. Common travel insurance plans will cover reasons such as a death in the family, common carrier-related issues, or an unforeseen natural disaster.

If your flight gets cancelled by the airline, you are entitled to receive either a full ticket refund or a new flight. If the flight is cancelled after you have already arrived at the airport, you are also entitled to care.