Travelex Travel Insurance
5.0 / 5 - Excellent
#10 in Travel Insurance
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Key Facts
- Medical, cancellation, and baggage coverage
- Travel concierge services with premium plans
- Emergency evacuation and medical repatriation
- Offers cancellation coverage due to terrorism and natural disasters
- 28 covered reasons for trip cancellation/trip interruption
- Customizable standard & comprehensive coverages
- Up to $1MM for emergency medical evacuation
- Pre-existing conditions and cancel for any reason coverage available
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OVERALL RATINGS
| Travel Guard Insurance | Travelex | |
|---|---|---|
| Coverage | 5.0/5 | 5.0/5 |
| Extra Benefits | 5.0/5 | 5.0/5 |
| Financial Strength | 4.5/5 | 5.0/5 |
| Price & Reputation | 4.8/5 | 5.0/5 |
Plans & Coverage Compared
| Travel Guard Insurance | Travelex | |
|---|---|---|
| Available Plans | Comprehensive Trip Cancelation/ Interruption Medical Baggage Accidental Death | Comprehensive Trip Cancelation/ Interruption Medical Baggage Accidental Death |
| Trip Cancellation/Interruption Coverage | Injury/Illness/Death of Traveler Injury/Illness/Death of Non Traveling Family Member Natural Disaster at Destination Tour Operator/Airline/Cruise Line Ceases Operation Victim of Crime Prior to Trip CFAR Coverage (Cancel for Any Reason) | Injury/Illness/Death of Traveler Injury/Illness/Death of Non Traveling Family Member Natural Disaster at Destination Tour Operator/Airline/Cruise Line Ceases Operation Terrorism/Evacuation at Destination Victim of Crime Prior to Trip Theft of Passport Prior to Trip CFAR Coverage (Cancel for Any Reason) |
| Emergency Medical and Emergency Transportation Coverage | Doctor, Hospital, or Other Licensed Provider Dental Emergency Medical Evacuation/Repatriation Transport Family Member to Bedside Transport Children Home | Doctor, Hospital, or Other Licensed Provider Dental Emergency Medical Evacuation/Repatriation Transport Family Member to Bedside Transport Children Home |
| Baggage Coverage | Lost/Damaged/Stolen Baggage Delay Coverage | Lost/Damaged/Stolen Baggage Delay Coverage |
Emergency Medical Coverage Details
| Travel Guard Insurance | Travelex | |
|---|---|---|
| Emergency Medical Pre-Existing Condition Coverage | ||
| Maximum Emergency Medical Reimbursem*nt | $50,000 | $50,000 |
| Maximum Emergency Medical Evacuation Reimbursem*nt | $1,000,000 | $500,000 |
Baggage Coverage Details
| Travel Guard Insurance | Travelex | |
|---|---|---|
| Maximum Baggage Reimbursem*nt | $2,500 | $2,000 |
| Valuable Item Limit | $500 | |
| Receipts Required for Valuable items |
Travel Guard Insurance Price & Reputation
| Travel Guard Insurance | Travelex | |
|---|---|---|
| BBB Rating | A+ | A+ |
| Number of BBB Positive Reviews | 3 | |
| Number of BBB Negative Reviews | 17 | |
| Date Collected | 2018-01-15 | 2023-03-21 |
Travel Guard Insurance Customer Assistance Services
| Travel Guard Insurance | Travelex | |
|---|---|---|
| 24/7 Support | ||
| Mobile App |
Travel Assistance Services
Travel Guard Insurance
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Travelex
- Rebooking
- Lost Passport/Document Assistance
- Up to the Minute Travel Advisories
- Roadside Assistance
- Lost Baggage Search
- Lost Passport/Document Assistance
- Emergency Cash
- Translation Services
- Up to the Minute Travel Advisories
- Legal Assistance Referral
- Roadside Assistance
Emergency Medical Assistance Services
Travel Guard Insurance
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Travelex
- Physician Referral
- Emergency Prescription Replacement
- Physician Referral
- Emergency Medical Case Management
- Arrange Medical Payment Where Available
- Emergency Prescription Replacement
- Update Family at Home
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Concierge Assistance Services
Travel Guard Insurance
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Travelex
- Restaurant/Event Referral and Reservation
- Ground Transportation Recommendations
- Weather Advisories
- Wireless Device Assistance
- Plane/Boat Charter Assistance
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- Restaurant/Event Referral and Reservation
- Weather Advisories
- Wireless Device Assistance
- Gift Delivery
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| Travel Guard Insurance | Travelex | |
|---|---|---|
| Homepage URL | ||
| Company Phone | (800) 829-5248 | (800) 228-9792 |
| Headquarters Address | 3300 Business Park Drive, Stevens Point, WI, 54482 | 810 N 96th St, Suite 300, Omaha, NE, 68114 |
Final Verdict
Travelex Travel Insurance has a higher overall rating than AIG Travel Guard Travel Insurance. Travelex scores better than Travel Guard Insurance across: Financial Strength, and Price & Reputation. Both companies score similarly on Coverage, and Extra Benefits.
Customer Comments & Reviews
ngocdaonguyenmn
7/7/2020
Travelex Travel Insurance review
I canceled my flight to Paris May 25,2020 because Coronavirus. Travelex sent me the plane ticket after I called them. Thanks!!!
D
Dale S
8/13/2019
Travelex Travel Insurance review
TRAVELEX paid a $650 medical claim immediately. Got a sore throat and cold on a cruise ship in Asia. TRAVELEX not only paid the medical bill, but also reimbursed me for a $160 shore excursion I missed. They could not have been nicer or more efficient. We travel a lot and always use them. You should too.
B
Brenda B
6/4/2019
AIG Travel Guard Travel Insurance review
In March 2015, my 96 yr old dad ended up in the hospital the day before my trip to the Holy Land, so I obviously canceled on the last day. Travel Guard was awesome so I used them for two trips after that!
John T
11/30/2018
AIG Travel Guard Travel Insurance review
On the middle of a transatlantic cruise in the middle of the Atlantic Ocean, my wife suddenly became ill. It’s a worst case scenario, 1000s of miles from the nearest port and only option is a clinic on the ship. She was rushed to the ships doctor and they took vitals and did lab tests. In the meantime, I used the ship-to-shore radio to call AIG very early in the morning. The first person took my information and placed me on hold to speak to a specialist. Because it costs $5 a minute, I hung up after a couple of minutes. I figured it would be better to contact them later when it wasn’t insanely expensive to call. AIG reached out to me immediately with multiple emails offering their assistance with medical monitoring, research, medical referrals, and travel. In addition, all the claims forms were mailed and waiting for us when we arrived.AIG provided a link informing me the status of the claim. They give me the direct telephone number of the person handling the claim. After a couple of weeks, I called this person asking if she needed more information to process the claim. Five minutes later, she call me and said she was approving my entire claim.You hope you don’t need it but this is absolutely the best travel insurance. You are dealing with professionals that are focused on dealing with your medical emergency and not denying your claim.
J
Jacqueline Y
2/5/2018
Travelex Travel Insurance review
Could you confirm we have travel insurance? Primary traveler is Jacqueline Yockey and confirmation is TTB482470. Ten travelers total. Have we paid in full? Can we add on any additional travelers from Kentucky? How about from out of state? Our group consists of about 50 passengers going on the same tour but from different states.Thank you in advance, Jacqueline Yockey
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5.0 / 5 - Excellent
#1 in Travel Insurance
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