The 10 and 5 Rule — Jeff Toister (2024)

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.

  • When customers are10 feetaway from you, use a non-verbal greeting such as a smile or a wave.
  • When customers are5 feetaway from you, greet them verbally.

Why is the 10 and 5 rule important and effective? Because it reminds you to walk with your head up while looking for opportunities to serve. It creates a 'customer service zone' around you that makes you more approachable and may lead you to find an unexpected service opportunity.

You can also modify the 10 and 5 rule to suit your needs. For example, I like to use the 20 and 10 rule so I greet even more people.

The 10 and 5 Rule — Jeff Toister (2024)

FAQs

What is the 10 and 5 rule? ›

The idea behind the 10:5 rule is that anytime you find yourself within 10 feet (3 meters) of someone, you should smile and make eye contact. When you are within 5 feet (1.5 meters) of someone, you should greet them with a friendly hello or other greeting.

What is the 10 5 rule in healthcare? ›

And this is where the 10-5 Rule comes in. This simple rule was created by Patrick Quinlan, then CEO of Ochsner Health System. "If you're within 10 feet of someone, you make eye contact and smile, and if you're within five feet, you say hello," she says.

What is the 10/5/3 rule in hospitality? ›

At 10 feet: Look up from what you are doing and acknowledge the guest with direct eye contact and a nod. At 5 feet: Smile, with your lips and eyes. At 3 feet*: Verbally greet the guest and offer a time-of-day greeting (“Good morning”).

What is the 5'10 rule in hotels? ›

The '10 and five' rule in hospitality says that staff coming within 10 feet of a guest should smile and make eye contact, while those coming within five feet should add a warm verbal greeting.

How do you greet customers with 10 and 5 techniques? ›

The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter.
  1. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave.
  2. When customers are 5 feet away from you, greet them verbally.
Jan 1, 2013

What is the golden rule in healthcare? ›

The Golden Rule states that we should do unto others as we would have them do unto us.

What is the rule of 5 in nursing? ›

Most health care professionals, especially nurses, know the “five rights” of medication use: the right patient, the right drug, the right time, the right dose, and the right route—all of which are generally regarded as a standard for safe medication practices.

What is the 80 20 rule in hotels? ›

For hospitality businesses, here's what the 80/20 rule means: 80% of your profits come from your most valuable customers (the top 20% of your customer base). The other 80% of your customers only contribute around 20% of your total profits.

What is the 80 20 rule in hospitality? ›

Under the 80/20 rule, the employee must spend at least 80% of their workweek performing tip-producing duties and no more than 20% on non-tipped duties.

What is the golden rule in hotel? ›

"Do unto others, as you would have them do unto you."

What is the 10 4 rule in hospitality? ›

That's where the 10-4 Rule comes into play. The rule is as follows: Any time you're within 10 feet of someone, make solid eye contact and smile, and when within 4 feet, greet them verbally.

What is a $200 hold at a hotel? ›

This temporary hold is generally around $20 to $200 higher than the outstanding balance on your hotel room. This hold helps to protect the hotel if you have any additional charges or damages to the room. The temporary hold will usually be cleared within a few days of checking out.

What are 10 and 5 rights players? ›

Definition. Players who have accrued 10 years of Major League service time and spent the past five consecutive years with the same team are awarded 10-and-5 rights. Under these circ*mstances, a player can veto any trade scenario that is proposed.

What is the five and dime rule? ›

Five and dime rule: Five cards in the suit that a player bids, and at least 10 points in the entire hand. Grand Slam: Contracts bid on the seven level. Should have at least 37 total points. Honor cards: There are 5 honor cards in each suit: Ace, King, Queen, Jack, and ten.

Can a baseball player refuse to be traded? ›

If a player has been on an active major league roster for 10 full seasons and on one team for the last five, he may not be traded to another team without his consent (known as the 10 & 5 rule). Additionally, some players negotiate to have no-trade clauses in their contracts that have the same effect.

What is the 10 10 10 rule for decision making? ›

The 10–10–10 rule is a transformative approach that involves examining the potential impact of our decisions over distinct time horizons. When faced with choices, individuals are encouraged to consider the effects of their decisions over the next 10 minutes, 10 months, and 10 years.

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