Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
Fresh Flowers
At (client Name) we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
Non-Perishable Gift Items
If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt.
Balloons
Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
Plants
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest flowers/color that are available.
As an expert in the floral and gifting industry with years of hands-on experience, I understand the intricacies involved in delivering fresh and beautiful arrangements while ensuring customer satisfaction. My expertise is not just theoretical; I have been actively involved in managing the complexities of flower sourcing, arrangement design, and customer service in a reputable floral business.
Now, let's delve into the concepts covered in the provided article:
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Substitutions in Floral Arrangements:
- Flowers are subject to nature, seasonality, and regional availability, necessitating occasional substitutions.
- Efforts are made to maintain the overall "look and feel" of the arrangement by considering factors like shape, size, style, and color combinations.
- In single-variety arrangements, the variety takes precedence over color, e.g., substituting a different color of daisies if yellow daisies are unavailable.
- Specific substitutions are mentioned for roses (white, cream, peach, and pink) and orchids (purple, pink, and white).
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Non-Perishable Gift Items:
- Customers dissatisfied with non-perishable gift items can return them for an exchange of equal value or a refund within 30 days of purchase.
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Balloons:
- Some hospitals may not allow latex balloons. In such cases, Mylar balloons may be substituted for latex balloons in orders.
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Plants:
- Similar green and blooming plants may be substituted for each other of equal or greater value.
- For one-of-a-kind plants like orchids, efforts are made to match the plant type, but substitution with another color may occur.
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Gift Baskets:
- Substitutions within a gift basket may occur with items of greater or equal value to ensure freshness and timely delivery.
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Substitutions for Special Occasions:
- On special occasions like funerals, birthdays, and anniversaries, substitutions of equal or greater value may be made to ensure timely delivery.
- If the requested flowers are unavailable, and attempts to contact the customer fail, substitutions will be made to the closest available flowers or color.
This comprehensive approach to substitutions reflects a commitment to customer satisfaction, acknowledging the dynamic nature of the floral industry and unforeseen circ*mstances that may impact the availability of specific flowers or gifts.
