SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (2024)

HOW LONG DOES IT TAKE TO SHIP TO MY LOCATION?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 5 working days;

For customers in NSW, SA, ACT, approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.

Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:

For customers in VIC, approximately 8 - 13 working days;

For customers in NSW, SA, ACT, approximately 10 - 15 working days;

For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

ARAMEX

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (1)

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track the item that is dispatched width Aramex, please visithttp://www.aramex.com.auand use the given tracking number.

ALLIED EXPRESS

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (2)

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item athttp://alliedexpress.com.au/or call131373for more queries.


TOLL

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (3)

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime athttps://www.tollgroup.com/tools/mytoll


HUNTER COURIERS

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (4)

Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.

will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s

delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is

received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service

team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime athttps://www.hunterexpress.com.au/home

AUSTRALIA POST

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (5)

Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at theAustralia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelWithin metropolitan areas of capital cities,
or within the same city or town or environs
3-4 days
Between a metropolitan area of a capital city and
country locations
3-4 days
Between country locations4-5 days

Sending parcels to other states

ServicePosted for deliveryDelivery by (business day after posting)
Regular parcelBetween Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitan areas)
Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
To other interstate locationsPlease ask at your local

Please visithttp://auspostcom.au/track/and use the tracking number given to track your item.


Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

SOGA Electric Smart Induction Cooktop and 17L Stainless Steel Stockpot 28cm Stock Pot (2024)

FAQs

Are soga pots good? ›

Features. Features: SOGA stockpots are a staple in any commercial kitchen, superior in performance at an affordable price point. From preparing large stocks, soups, pasta, large vegetables, lobster boils to boiling shellfish, this stock pot maximizes efficiency in your high-volume kitchen!

What pots and pans Cannot be used on an induction cooktop? ›

There are many types of cookware that cannot be used on the Induction cooking surface. Aluminum or aluminum clad, copper or copper clad, aluminum foil, glass/ceramic and some stainless steel products (because these will not attract and hold a magnet) cannot be used.

Does the size of the pot matter on induction cooktop? ›

Pan Size. The induction burners require a minimum pan size in order for the element to turn on. In order for the induction coil to correctly determine if the pan is large enough, it is important that the pan be centered within the circular graphics marked on the glass cooking surface.

Will stainless steel pots work on induction cooktops? ›

However, you'll also find specific induction frying pans, saucepans and pan sets, designed to help you make the most out of your induction hob. Cast iron and stainless steel cookware are induction compatible. This is because they have two necessary properties: they're ferrous and magnetic.

Are soga pans good? ›

SOGA cookware set is made of high-quality food-grade three-layer stainless steel material, durable, rust-proof, uniform heat conduction. Provides efficient and even heat distribution which makes sticking and burning less likely; premium steel blend resists pitting and scorching to maintain its luster over time.

Where is the soga brand made? ›

The production is Made in Europe in our Italy and Croatia-based plants.

What not to do with an induction cooktop? ›

Don't drop heavy items on the induction cooktop – the glass/ceramic surface is tough, but can crack. Make sure the cookware you use is smooth and flat-bottomed. You shouldn't need to slide your cookware about too much on induction, and uneven surfaces can leave scratches. Don't use the cooktop as a chopping block.

Do I need special pots for an induction cooktop? ›

For pots and pans to be compatible with an induction cooktop they must be made of a magnetic material: either iron or iron-based, such as steel. Induction heating works by exciting the iron atoms in cookware, so there needs to be enough iron in your pots and pans for the heat to happen.

What happens if you use a normal pan on an induction hob? ›

The pan needs to be magnetic for this to work. Non-magnetic pans won't work at all. If you put a non-magnetic pan on an induction hob, and turn it up to the max, it will beep at you but the pan won't heat up (also you won't use up much electricity).

How do I know if my pot is good for induction? ›

He recommends a simple trick to check for induction compatibility: Grab a magnet from your fridge and place it against the bottom of any pan in your current collection. If the magnet sticks, the pan will work on an induction appliance.

Can you use a bigger pan on an induction cooktop? ›

Make sure the pot is the correct size for the cooking zone, a pot too big will not heat evenly and slowly, too small or not correctly placed on the cooking zone will reduce efficient energy use.

How do you use regular pots on an induction cooktop? ›

Non-induction cookware can still be used on induction cooktop through an induction converter disk. These disks are magnetic and can be placed on your stove's surface to attract heat. By placing your non-induction cookware on top of the disk, it can then heat up.

What are the disadvantages of induction cooking? ›

Induction Cooktops and Ranges: The Cons
  • Induction cooking feels very different from cooking with gas. ...
  • It can get expensive when you convert from gas to electric. ...
  • You need the right cookware. ...
  • It might emit a sound. ...
  • You may need an analog thermometer.
Apr 12, 2024

What is the best brand of induction cookware? ›

After testing, we found that the All-Clad D3 Stainless Everyday Cookware Set (available at All-Clad) is the best cookware set for induction when it comes to stainless steel, while the HexClad Hybrid 12-piece Perfect Pots & Pans Set (available at HexClad) is our favorite hybrid cookware set.

Can you use paper towel on induction cooktop? ›

Paper Towel - MYTH - You can NOT cook using paper, baking paper, paper towels or tea towels underneath your pans - just don't do this EVER! No matter what any sales person says or does (even if they are a chef). This is just a zero-common-sense-fire-hazard!

What is a really good brand of pots and pans? ›

All-Clad is the gold standard for most professional chefs. While a splurge, this cookware is well worth it given the quality and durability. All-Clad D5's five layers of stainless steel material wrapped around an aluminum core are incredibly durable and can take the daily wear and tear of even the busiest cook.

What is the healthiest pots to cook with? ›

This is a substance that is commonly found in many Teflon and nonstick pans sold nationwide and is thought to be dangerous when consumed in large quantities. As a safe alternative, stainless steel, ceramic, glass, and cast-iron pots and pans are the go-to materials to avoid risky ingredients seeping into your food.

What are the best types of pots to use? ›

Some types of cookware can last a lifetime or even be handed down to the next generation. Ceramic cookware, cast iron cookware, copper cookware, and stainless steel cookware are long-lasting and are less likely to end up in a landfill as opposed to aluminum or nonstick cookware.

Do expensive pots make a difference? ›

More expensive pots and pans might be high-quality and more durable than cheaper alternatives, but in the end, they're only as good as the care you give them. That probably means not treating them the same as the pans you're used to, and each type of pot or pan needs different type of care. Take enameled cast iron.

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