Let customers speak for us
from 111 reviews
A little disappointed.
Basically all tube stocks were heavily root bound.
Particularly the Snow Maiden Rhaphiolepis . Took several days in a bucket to dislodge from tube. Actually I cut the tube casing off in the end. The Narfray was a little better as was the ruby red.
Actually the only healthy plant was the lomandra labill Thankfully that was the bulk of my purchase.
I am always trying my best to support local. This is why you are receiving a honest answer. The Narfray was also missing from the pick up order, so as uncomfortable as it is I had go and ask Scott, to check my package to collect. Cheers Julie Howard
Julie Howard
04/05/2024
EVERGREEN BABY ™
Bulk cousin It
Well packed. Fast delivery. Plants were well advanced for tube stock and in excellent condition.Eye appeal is buy appeal after all. Disease free and in fantastic condition. Cheapest and best on the net. All planted and time will tell how they do in my rocky clay/shale location but here’s to hoping my prayers have been answered. Pleasure transacting with you guys and will certainly buy more if I can get these guys to survive. Thank you plant hub. You guys are legends in my eyes.
Gunnar Wiese
04/03/2024
COUSIN IT
Amazing service and quality
Thank you so much! Was tracking this down for a while until I came across your site. Excellent service
Lynette Keir
04/03/2024
PURPLE PIXIE ™
PHOTINIA 'RED ROBIN'
Wally Mclellan
03/30/2024
PHOTINIA 'RED ROBIN'
My plants arrived quickly and in very good shape.
Unfortunately I was delayed getting them into the earth, however they lasted well and are now all planted and looking lovely with no signs of stress.
Thank you!
Emily Long
03/26/2024
HARDENBERGIA MEEMA
Thriving plants
Huge thanks to Plant Hub! We use your plants all the time for our landscaping jobs. They are well sized, lush and great value for money. The packaging is immaculate and we’ve never received a damaged or sick plant.
Ande Savage
03/25/2024
KINGSDALE ®
Good plants
I would like to thank you for your good quality of plants that you sent me and they arrived very quickly
Mark Godfrey
03/24/2024
SILVER GRASS
Beautiful plants!
My first order from plant hub and I am SO pleased with the size and quality of these my plants. Delivery was very prompt and the plants were beautifully packed. Can highly recommend. Many thanks!
Anne CAMERON
03/24/2024
COUSIN IT
Themeda ‘Mingo'
Looking forward to watching them fill out and spill over sandstone retaining wall.
Penelope White
03/17/2024
MINGO
Arrived in great condition
Arrived perfectly fine and healthy, got them in the ground straight away and 2 weeks on they are sprouting new growth. Very happy I could find Grey Box available somewhere and they were reasonably priced.
Customer
03/17/2024
GREY BOX WESTRINGIA
Our Cousin it’s
Our plants arrived promptly and in very good condition - we can’t wait for them to fill the garden bed and fall over the wall
Donna Brewer
03/03/2024
COUSIN IT
really pleased
Plants arrived on time, and easily turned out of containers, so far, so good,
they are progressing well.
Faye Hillas
02/25/2024
TRI-COLOUR STAR JASMINE
Frequently Asked Questions
FREE DELIVERY
When you shop with The Plant Hub, you will receive free delivery with every full box of plants.
HOW MANY PLANTS DOES IT TAKE TO FILL A BOX?
A full box contains 4 items, examples of these are; 4 X Tube 10 Packs, 4 X Lawn Plug trays, or a combination of Tube 10 Packs and Lawn Plugs totalling 4 items.
WHERE DO YOU DELIVER TO?
We ship to NSW,ACT,Victoria, and Queensland, as quarantine is an important issue with the movement of plants across state borders. Due to quarantine restrictions, we cannot ship plants outside of Australia.
HOW ARE PLANTS SHIPPED?
This is an excellent question. Live plants require express freight, unlike other products, which may take a week or so to be delivered using non-express freight services. The Plant Hub uses couriers and Australia Post to ship orders. When your plants are dispatched, we will send you an email to let you know how they have been shipped, and you will also receive a ‘Track and Trace’ label number and a link to the relevant delivery website to track the progress of your delivery.
HOW SOON AFTER ORDERING WILL I RECEIVE MY ORDER?
As we deliver 'live plants', we naturally want to ensure they arrive in the best possible condition. We only dispatch orders on Monday of each week (except public holidays) to ensure orders arrive that same week. The cut-off time for orders is 6 pm Sunday. Orders placed after this time will, in most cases, be shipped the following week.
Plants normally arrive during business hours within 2 to 3 days for metropolitan areas. In regional areas, it may take an extra day or so to arrive. If you have ordered plants and have been notified that your order has been dispatched, but has not arrived by Thursday afternoon, don't hesitate to contact our office to track down your order for you.
I HAVE A PO BOX, IS THAT A PROBLEM?
No, if you would like your order to go to a PO Box, we send your order to Australia Post; however, we ask that you pick up your plants the day they arrive at the Post Office, so you receive your plants in the best condition possible.
WHAT IF I'M NOT HAPPY WHEN I RECEIVE MY DELIVERY?
The Plant Hub is committed to supplying quality plants and products. However, if you are dissatisfied, return your purchase and we will either replace the plants or refund your money, no questions asked.
WHAT IF AN ITEM IS OUT OF STOCK?
The Plant Hub is committed to supplying quality plants and products. However, if you are dissatisfied, return your purchase and we will either replace the plants or refund your money, no questions asked.
HOW SECURE ARE MY PERSONAL DETAILS?
The Plant Hub is committed to providing customers with high-quality and reliable products. This commitment includes protecting your privacy. The Plant Hub respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 (Cth). Personal Information held by The Plant Hub may include your name, address, email address, telephone number. We use your personal information to deliver our products to you and/or to inform you of new products and offers. If you choose not to provide personal information, we may not provide you with the high level of services you require. When your personal information is no longer required, we will destroy it or de-identify it securely.
We collect your personal information when you provide that by phone, email, or in documents via our website. The Plant Hub will only disclose personal information about you:
• In accordance with the law;
• as authorized by you in our contract with you; and/or
• With your direct consent.
Our website provides links to other sites, and these sites may have different privacy policies than The Plant Hub. We cannot be responsible for the privacy practices or the content of third-party websites.
Safeguarding your personal information is important to us, and we have taken all reasonable steps to protect it from misuse, loss, and unauthorized access. This is especially important when you are performing online transactions. Although we have implemented security measures concerning your personal information, as the internet is inherently insecure, The Plant Hub cannot provide any absolute assurance regarding the security of any online transaction.
If you have any questions or want further information on how we protect or use your personal information, please get in touch with us on 0432 440 000 during business hours.
Disclaimer- This website privacy policy is subject to amendment at any time and without notice. Information received before an amendment will remain subject to the policy applicable before the amendment.
HOW SECURE ARE MY PAYMENT DETAILS?
The Plant Hub utilises the reputable, third-party payment company PayPal, AfterPay and eWay for all our online payment processing. We do not collect or store any of your financial information. PayPal, AfterPay and eWay are three of the most trusted ways in Australia to pay for your online purchases. We also offer you the option to pay by direct deposit (EFT) through your internet banking. As you checkout, you can choose which option will suit you. If you are still unsure, make an email inquiry through this site or call our office to help with a payment method that you are comfortable with.
