Income Support - Emergency Financial Assistance | Toronto (2024)

United Way Simcoe Muskoka

County of Simcoe Administrative Centre, 1110 Hwy 26
Springwater, ON, L9X 1N6

Short Description

Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance

• program runs from January 1, 2024 - December 31, 2024 or until funds are depleted
• grant is credited directly toward energy bill
• agency can arrange hold on a disconnection notice while a case is being assessed
• length of hold depends on utility company
• all decisions can be appealed
• Assistance through LEAP program is no longer limited to being received only once in a calendar year, but maximum amounts have changed
  • Gas customers can receive up to $500 on past due balance
  • Customers who heat with electricity can receive up to $600 on past due balance
  • Eligible customers can apply more than once up to the maximum grant amounts

• Effective March 1 2024

  • Gas Customers can receive up to $650 towards their past due gas arrears
    
  • Customers who heat with electricity can receive up to $780 towards their electricity arrears
  • Income thresholds have increased, please call to find out if you are eligible
  • No eligible leap applicant will be denied a leap grant due to lack of funding

Ontario Energy Board

Office : 1-855-831-8151

Short Description

Program that lowers electricity bills for low-income households

• provides a monthly credit to eligible customers based on household income and household size
• credits will be applied directly to eligible customers' electricity bills
• an applicant may qualify for both this program and the Low-Income Energy Assistance Program (LEAP)

TNO - The Neighbourhood Organization

Office: 416-424-2900

10 Gateway Blvd, Suite 104
Toronto, ON, M3C 3A1

Short Description

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Seniors Program

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Youth Drop-in Centre

TNO - The Neighbourhood Organization

Office: 416-467-0126

1 Leaside Park Dr, Unit 7
Toronto, ON, M4H 1R1

Short Description

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Language and Skills Development Program

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

Mental Health Program

• supportive counselling
• information and referral

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Toronto. Employment and Social Services

Office: 416-392-3400

Golden Mile Mall, 1880 Eglinton Ave E, Unit 139
Toronto, ON, M1L 2L1

Short Description

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for general information
• Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Access and Resource Centre - access to computers, printers and phones
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program

Office: 416-212-2807

1880 Eglinton Ave E
Toronto, ON, M1L 2L1

Short Description

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, [emailprotected] -- to report suspected cases of social assistance fraud

East York East Toronto Family Resources Organization

Office: 416-698-9306

1350 Danforth Ave
Toronto, ON, M4J 1M9

Short Description

Housing Help Centre includes assistance in housing search, applying for subsidized housing, education on tenant rights and eviction prevention services

Toronto Rent Bank Access Centre
Interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• outreach, tenancy support for landlord and tenant mediation, eviction prevention, housing stabilization and tenant education sessions

Ontario Electricity Support Program​
Access centre for assistance with applications

LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto

• assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327; Enbridge 2023 LEAP funding depleted, customers can re-apply 2 Jan 2024

Streets to Homes Follow up Program
Follow-up case management services for individuals recently housed by the City

Satellite Housing Access and Tenancy Support offices:

Access Point on the Danforth - 3079 Danforth Avenue

Arab Community Centre of Toronto

Office: 647-341-2722 ext 221

1855 Lawrence Ave E
Toronto, ON, M1R 2Y3

Short Description

Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment

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Settlement Services

• information and referral services, housing and legal assistance
• translation and interpretation services
• counselling for students, individuals and families
• youth counselling and parenting sessions
• orientation programs
• Community Connections Mentorship Program for community support
• volunteer befriending for help adapting to the community and learning life skills
• group sessions such as wellnesss, English conversation classes, digital literacy
• referral services for credential assessment through World Education Services (WES)

Refugee Services

• support with attending inquiries
• assistance finding employment opportunities
• guidance with accessing social, welfare and legal services
• housing referral and assistance connecting with potential landlords
• provision of social and cultural activities
• Ontario Community Program Participation for placement of Ontario Works recipients as volunteers

Career Café -- assists newcomers understand and integrate into the Canadian job market

• provides one-on-one and group sessions, both online and in-person
• offers self assessment tools,
• provides guidance in resume and cover letter writing
• assists in researching the job market and gives networking support

Youth Services

• youth engagement programs and services
• recreational activities and sports programs
• leadership development and mentoring opportunities
• social and cultural events for youth
• career guidance and job readiness workshops
• mental health and wellness support services tailored to youth

Halftime

• project designed for empowering Black youth
• aims to enhance resilience against risk factors of violence

Toronto Youth Job Corps (TYJC) - employment preparation program for youth, especially those facing a difficult life situation or having a hard time getting a job

• full time paid employment preparation program for youth 15-30 years who are out of school, out of work, and in need of employment support
• 5 week pre-employment activities including resume preparation, employment readiness skills, career planning, counselling and referral services
• 8 to 16 week supported placement with an employer in the community, with ongoing support even after completing the program
• placements are in various fields such as sales, administration, construction, or trades

Access Centre for Ontario Electricity Support Program (OESP)

• introduction to OESP; eligibility information
• assistance with applications; assistance in renewing previous applications

Problem Gambling Program and Domestic Violence Program

• culturally sensitive prevention, education and treatment initiatives
• outreach and public education for community groups
• individual or group counselling for individuals struggling with gambling addiction or those affected by it
• counselling and referral for victims of family violence

Rogers Connected for Success

Toll Free: 1-866-689-0758

Short Description

Toronto. Employment and Social Services

Office: 416-397-1800

150 Eglinton Ave E, Suite 900
Toronto, ON, M4P 3E2

Short Description

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for general information
• Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Access and Resource Centre - access to computers, printers and phones
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Ontario Energy Board, Hamilton Services

Office: 1-855-831-8151

2300 Yonge St, 27th floor
Toronto, ON, M4P 1E4

Short Description

Ontario Energy Board

Office: 416-314-2455

Toll Free: 1-877-632-2727

Toll Free TTY: 1-844-621-9977

2300 Yonge St, 27th Fl
Toronto, ON, M4P 1E4

Short Description

Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities

• investigates potential violations and enforces regulations
• regulates rates charged to customers and regulates rebates to consumers
• online inquiry and complaint forms
• online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
• Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
• consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year

• electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
• for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications

• affordabilityfund.org

Toronto. Employment and Social Services

Office : 416-392-3200

1631 Queen St E
Toronto, ON, M4L 1G4

Short Description

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for general information
• Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Access and Resource Centre - access to computers, printers and phones
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Jewish Family and Child Service

Office: 416-638-7800

0ffice: 416-961-9344

Gordon S Wolfe, 365 Bloor St E, Suite 1904
Toronto, ON, M4W 3L4

Short Description

Multiservice agency providing a range of services for people with social and emotional problems, including counselling, information and referrals, supplementary financial assistance program (government assistance recipients), support groups, supports for assaulted women, in-home palliative care program, English conversation café for new immigrants, homelessness prevention program, and parenting, mental health and wellness programs and workshops

• Pathways to Employment in partnership with JVS Toronto
• Restitution Services for Holocaust Survivors
• Holocaust Survivor Emergency Funding
• chaplaincy services
• speakers
• all services confidential

Café Europa monthly group for Holocaust survivors in partnership with Bernard Betel (see separate listing)

Children
Jewish child protective and family services investigates allegations of child neglect and abuse

• adoption and foster home services and recruitment
• file and adoption disclosure
• counselling
• big brothers and big sisters program
• homework club
• school outreach counselling program

Families
Includes individual, couple, family and group counselling, family life education and life skills programs

• financial assistance combined with poverty reduction counselling for persons on social assistance
• assistance maximizing benefits and entitlements, and finding employment and accommodation
• support for families with special needs children
• Family Resource Centres for pre-school and caregivers (see separate listings)

Woman Abuse Program
Individual and group counselling, crisis intervention, emergency financial assistance, and support groups

• Here to Help group program for children and their mothers
• advocacy and community outreach
• education and consultation
• referrals

Neighbourhood Information Post

Office: 416-924-2543

Parliament Street Public Library, 269 Gerrard St E, 2nd Fl
Toronto, ON, M5A 2G3

Short Description

Community support

• community information and referral
• assistance in filling out government and housing forms, call for information
• income tax clinic
• phone and mail registry service
• computer, Internet and email access
• online resource directory
• case management
• advocacy
• peer-supported community events/festivals and hobby groups

Housing Trusteeship Services
Money management services to help clients pay rent on time

• financial literacy skills
• landlord and tenant mediation
• follow-up support and community links

Toronto Rent Bank, 416-397-7368
Grants to low-income households who are in rental arrears or need to move into more suitable housing

• Neighbourhood Information Post program coordinating agency

Energy Assistance Programs
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support

Assistance with applications for OESP (Ontario Electricity Support Program); monthly credit applied to electricity bill for eligible customers based on household income and size

Member agency of Toronto Drop-in Network (TDIN)

Toronto. Employment and Social Services

Office: 416-392-5300

111 Wellesley St E
Toronto, ON, M4Y 3A7

Short Description

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for general information
• Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Access and Resource Centre - access to computers, printers and phones
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Ontario. Ministry of Children, Community and Social Services. Ontario Disability Support Program

Office: 416-326-3344

111 Wellesley St E
Toronto, ON, M4Y 3A7

Short Description

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, [emailprotected]-- to report suspected cases of social assistance fraud

Enbridge Gas Inc

Office: 1-877-362-7434

Crisis: 1-866-763-5427

500 Consumers Rd
Toronto, ON, M2J 1P8

Short Description

Natural gas distribution company

• report meter readings anytime by phone or online
• gas rates information by phone or online
• community investments, financial support, corporate donations and sponsorship enquiries
• community events service

Call Before You Dig: individuals must call so that underground wires or pipes can be located before they dig on their property for major landscaping or renovations

New Gas Service Installations: for individuals who currently do not have natural gas in their residence or business and would like further information on getting hooked up to natural gas

Golden Age Service: benefits include the waiving of security deposit and the option to pay their monthly gas bill after receiving their pension cheque (the bill will show the same due date, but the individual won't face any charges for paying late)

Budget billing plan: budgeting plan that evenly distributes natural gas charges over the course of eleven months

Low-Income Energy Assistance Program (LEAP): one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year * grant is credited directly toward energy bill

Housing Help Centre, The

Office: 416-285-8070

2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7

Short Description

COVID19 Services provided remotely; call, email or fax and staff will follow up

Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, drop-in Tuesday mornings

• promotes affordable housing options
• Housing Connections (see separate entry) Community Partner, assistance with housing search and application process

Toronto Rent Bank
Access centre for interest-free repayable loans to low-income households in rental arrears, or needing to move into more suitable housing; also interest-free loans for first and last month's rent deposit to move into more affordable housing

• must have legal status in Canada and meet income requirements of 50 percent or less from social assistance
• landlord and tenant mediation
• follow-up search assistance and community referrals

Utilities Program
Access centre for utilities assistance

• help with applications for Ontario Electricity Support Program providing assistance to lower-income customers with their electricity bills
• help with applications for LEAP (Low Income Energy Assistance Program) providing assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327
• access to Toronto Emergency Energy Fund (EEF) providing one-time grant to help pay electricity and gas bills

Community Building and Connections
Advocacy or access to financial aid to support integration and settlement in new community, including support to maintain or access permanent housing

• for women, seniors and individuals who are unhoused due to domestic violence, and not eligible for existing federal settlement programs
• also for residents of Scarborough or eastern North York, who have low income and at risk for homelessness

Settlement Program
Orientation, interpretation, referral to education, employment or health services, help with form filling, citizenship test preparation classes

Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights

EPIC Program
Follow-up case management services for individuals recently housed by the City of Toronto, by referral from City of Toronto outreach service

Housing Help Centre, The

Office: 416-414-6779

Office: 416-317-3655

Office: 647-267-5319

Office: 647-241-1237

Office: 416-268-0654

2500 Lawrence Ave E, Unit 205
Toronto, ON, M1P 2R7

Short Description

Newcomer housing support and settlement services, including information and referrals to other services such as Access York for rent or utility assistance intake, furniture bank, mediation services, legal clinic

• assists low income youth, families, newcomers and seniors in determining housing needs and applications to York Region Subsidized Housing and Special Priority
• assistance with applications for Ontario Electricity Support Program
• information sessions on subsidized housing and utility assistance, as well as Ontario Works and Ontario Disability Support Program
• advocacy for landlords and tenants, including connections to community resources and long- term support
• landlord registry, including recruitment of landlords, free rental listings, and landlord and tenant matching
• information on landlord and tenant rights and responsibilities

For Low-income Energy Assistance Program (LEAP) intake, contact United Way Simcoe Muskoka, 1-855-487-5327

Teresa Group - Child and Family Aid

Office: 416-596-7703

355 Church St, 2nd Floor
Toronto, ON, M5B 0B2

Short Description

Organization has resumed operations at the office post-COVID and clients are welcome to the organization for one-on-one appointments.
______________________________________________________________________________

Advances the dignity and well being of children and their families affected by HIV/AIDS by providing:

• practical support including access to infant formula, diapers, Welcome Baby Bag, food hampers, grocery vouchers, TTC tokens for medical appointments, new winter clothing, toys and gift cards for children and youth
• counselling and case management, family and child support groups, external referrals, and resources for children and their families around HIV
• overnight camp for children

Toronto People With AIDS Foundation

Office: 416-506-1400

163 Queen St E, 2nd Fl
Toronto, ON, M7A 2H6

Short Description

Provides support in accessing HIV medical care and medications, immigration services and other social services, as well as delivering practical support services

HIV Medical and Medication Access

• assists people living with HIV in getting connected to HIV medical care and HIV medications
• helps people access drug coverage through Ontario Works (OW), Ontario Disability Support Program (ODSP), Trillium Drug Program and free drug coverage from pharmaceutical companies
• accompany clients to medical appointments to provide translation, support and advocacy
• financial assistance for medical and medication costs (while finances are available)

Income Support

• help people living with HIV/AIDS access government assistance programs such as as OW, ODSP, Canada Pension Plan (CPP), Employment Insurance
• provides financial assistance for health and wellness needs

Immigration Support

• assists people living with HIV/AIDS access immigration support, including getting a legal aid certificate, referrals to lawyers who specialize in HIV
• offers language support in languages such as Spanish, Swahili, Amharic and French
• accompanies people to their immigration/legal appointments to provide interpretation, support and advocacy
• helps clients complete immigration applications

Food Programs

• Essentials Market weekly food bank, including pet food (member of Daily Bread Food Bank)
• Food for Life: weekly meal delivery program and delivery of items from the Essentials Market

Other Support Programs

• information and referral to other services such as mental health, housing, employment and legal services
• pet programs including financial assistance for vet bills, pet food, referrals to vets with discounted services, low cost spay/neutering and foster program in partnership with the Toronto Humane Society, see separate listing
• free haircuts on-site
• harm reduction kits, including used equipment drop-off and safer sex supplies on-site

Complementary Therapies

• hosts on-site free massage and acupuncture clinics in partnership with local colleges

Educational and Cultural Groups

• offers the Hassle Free HIV+ Women's Group as well as the Golden Girls Group for HIV+ Women over 60
• provides educational workshops for people living with HIV around HIV disclosure, U=U and harm reduction
• Saturday Social Club - play games and socialize

Engagement and Volunteer Programs

• opportunities for community members to volunteer and/or become community mobilizers
• engagement/volunteer programs including POWER (Positive Women's Empowerment and Resiliency) program, Men's Health, PHA Patient Instructor health educator program, front desk, Essentials Market, delivery and Therapeutic Care

Hydro One

Office: 1-888-664-9376

Short Description

Bell Canada

Toll free 1-800-268-9243

Office: 1-800-268-9243

Short Description

Dedicated call centre

• team of agents who are able to assist clients or any member of their support network to find solutions that may fit individual lifestyle needs in Home Phone, TV, Internet and Mobility
• answers any general inquiries
• people with vision impairment may call for a doctor's referral form to arrange for free use of 411 information, provided the doctor's referral meets the requirements of Bell Special Needs

Toronto, City of

Office: 311

Office: 416-392-2489 (416-392-CITY)

Toronto City Hall, 100 Queen St W
Toronto, ON, M5H 2N2

Short Description

Parent and Family programs - Offers information on resources for parents and children in the region (includes information on Early years Centres and children with disabilities)

Service and Benefit Finder Tool

Toronto Long Term Care and Adult Services - Programs and Services related to Long Term Care, adult day services, respite care, seniors health and wellness

Emergency utility assistance and emergency utility assistance for rental units

Hardship fund - for low income residents who are not receiving social assistance, assistance includes some health services

Newcomer Services Kiosks - access to settlement workers, and other services that are free and confidential

FUN Guide - Search for, register, wishlist, or access information regarding recreation programs in Toronto

Grants, Incentives and Rebates

Winter Maintenance

Cool Spaces Near You

2023/24 Winter services plan for people experiencing homelessness