A MAN's money has been reportedly eaten by an ATM after he went to deposit cash into his wife's account.
The man put what he thought was $1,000 into an ATM, but the screen only counted $880.
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He contacted his wife to ask if she took money out of the stack, but she didn't answer, reported Cleveland.com in July 2017.
When he went to cancel the transaction because he was uncertain where the $120 was at the time, he claimed that the ATM malfunctioned.
The machine would not give back his deposit.
It instead spit out a receipt that said there was a deposit error.
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The man attempted to run the card again, selecting the deposit option to make sure that his money wouldn't come through the slot for the next person.
However, this time the screen reportedly read "unable to process this type of transaction at this time."
The frustrated man called the bank the next day and they reportedly assured him they would solve the issue, crediting his account with $880.
The man did not identify the bank involved.
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The couple felt that the situation was handled and forgot about it.
But a month later on August 17, without warning, the bank supposedly removed the $880 from the account.
Upon contacting the bank, a rep told the couple that they had finished their investigation and "determined that the transactions in question(s) were processed correctly and no error has occurred."
However, the customer still had the receipt from the initial transaction stating that there was an error.
The angry man spoke to a supervisor at the bank who told him that they couldn't help and instead, told him to call the 1-800 number, which the man claimed he already called.
He called again and another supervisor informed him that there was nothing more they could do.
He was told that the ATM machine was audited on July 15, 10 days after the incident, and no additional money was found.
The man was outraged and asked the supervisor who checked the machine in the interim, but the supervisor had no answer for him.
He continued to question the supervisor who provided little to no answers.
He even asked about surveillance cameras that would show him depositing money, but the bank claimed it would not show how much.
When he told them that the claims department doesn't accept phone calls, they suggested he write a letter.
The man spoke to someone who handled bank accounts at his place of work.
The woman worked for the bank so she contacted the branch manager, but she was unable to help.
The man was frustrated and the issue was affecting his marriage, so he considered filing a police report.
It is unclear if a police report was ever filed.
The customer was eventually able to meet with a branch manager and after she investigated the issue, she found that the ATM was over by $680 that day.
The bank claimed that they would continue to investigate the issue.
MORE ATM ISSUES
Years after this issue, ATMs continue to cause problems for bank customers.
The U.S. Sun previously reported on an Ohio business owner, Eric Morton, who claimed that during his visit to the ATM to make a deposit, he got an error message on the screen.
He removed his card and re-inserted it to check how much money was placed in his account, but claimed that no deposit was shown.
"I then follow up, and check my account, thinking maybe the money is in there," he told local ABC affiliate WCPO-TV in August 2021.
"But it was not in there."
Morton called a PNC Bank representative, but because he almost always made cash transactions, the bank didn't believe him.
"So, I feel like I am defending myself more than you are trying to help me," he said.
"I am trying to find out where my $1,300 went, and no one can tell me anything."
Morton asked the bank to check the security footage at the ATM.
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PNC Bank investigated further, determining that he was being truthful, and deposited the money into his account.
However, the ATM user warned others to not make cash deposits outside of operation hours.
