How to (Really) Impress Airbnb Guests (2024)

Learn how to impress Airbnb guests and stand out above the competition! Life in the digital age is so visual that we often forget that our Airbnb guests have five senses, not just one. Ideally, when a prospective guest clicks your listing, their visual sense is impressed with attractive photos. However, when your guest arrives, their first impression requires catering to all five of their senses

Let’s learn how you can apply the “5 senses test” in your own Airbnb! You’ll have satisfied guests who will feel they have made the right choice the moment they walk in the door!

Impress Airbnb Guests

#1 Sight

Sight is always going to be the most important sense. There is already a pre-conceived idea of your space from the photos you have in your listing. Whether it’s a pristinely made–up bed or a cozy living room, help remind your guest why they chose your Airbnb in the first place.

Tip: Having abeautifully framed wifi sign likethis one, will ease any frustration in searching for the wifi code and impress Airbnb guests.

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#2 Smell

Here is your chance to overdeliver your guests’ expectations, by having an aromatic bouquet of flowers to welcome them. Subconsciously our sense of smell is the most powerful and memorable sense of the five senses. You can use clean natural aromatherapy scents such aspeppermint, lemon, and lavenderwith aplug-in oil diffuser. Simply you place in the room the morning for an hour or two before they check-in (you don’t want it to be overpowering) The scent will be there ever so slightly lingering when they arrive.

The smell of fresh laundry will give an overall impression of freshly laundered and made-up beds. Usedryer sheetsto infuse your linens and towels with freshness. Extra linens, which are stored for more than a week should have a dryer sheet or two in the linen closet.

Superhost Tip: Make a batch of these adorable all-natural DIY Lavender pillow spray for a relaxing guest gift, the tutorial even comes with printable sticker labels! This will really impress Airbnb guests

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#3 Sound

You want guests to feel at home instantly. Have alittle ambient or classical music quietly playing when your guest arrives. You can make a playlist on your phone and sync it to your Airbnb’sBluetooth speaker. Guests can simply turn it off when they want, butusuallyleave it on and enjoy the music while they unpack and settle in.

Tip: If you’re in a natural area, why not leave a window open and let in the calming sounds of the forest or water set the mood.

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#4 Taste

When a guest arrives from a flight or long car ride, they probably are thirsty and hungry. Nothing can soothe travel irritations better than a snack. Have a bowl of fresh fruit on the counter and some cool drinks in the fridge. There’s no better way to welcome your guests —than by putting together your very own welcome basket, a small local gift with a few hand-picked surprises will make every guest feel special.

Superhost Tip: Youcan always impress Airbnb guests easily with a snack basket. I always leave awelcome basketon the table waiting for guests. You want a combination that has something for everyone. Ideally follow this model: Salty, sweet, crunchy, vegan and gluten-free. Think high-end quality over quantity & provide healthy options over empty calories.

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#5 Touch

You’ll get plenty of extra points if you find a tactile way to impress your guest’s sense of touch. A soft, washablethrow blanketdraped on the couch, chair or bed is a great way for a guest to feel welcome and pampered. A set of throw pillows will add an extra layer of texture, color and comfort.

Tip: Pay special attention to soft details for bare feet. Make your guests’ feel pampered with soft rug by the bed and a plush bath mat for stepping out of the shower.

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If you want to learn everthing about hosting, becoming a Superhost or taking your Airbnb to the next level check out my book‘The Ultimate Superhost Guide’It’s availablehere on Etsy.Learn everything to impress Airbnb guests easily!

(P.s it comes with freebies like a Customizable Guest Welcome book and more!)

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How to (Really) Impress Airbnb Guests (2024)

FAQs

How to impress your Airbnb guests? ›

Highlights
  1. Find ways to take your amenities to the next level.
  2. Thoughtful greetings, like a welcome basket or handwritten note, go a long way.
  3. Share local treats to give guests a unique experience.
  4. Practical amenities, like sunscreen, insect repellant, and umbrellas, can save the day.
Dec 11, 2019

What do Airbnb guests want most? ›

The basics: Airbnb must-haves
  • Iron and ironing board.
  • Fully-furnished kitchen so guests can cook their own meals.
  • Washer/dryer and detergent.
  • Hot water.
  • Air conditioning and/or heating if/when necessary.
  • TV (with cable or Netflix etc.)
  • Wireless internet (Wi-Fi)
  • Private entrance to the home.
Jan 26, 2024

How to wow your guests on Airbnb? ›

How to Wow Your Airbnb Guests: Creating Unforgettable Experiences
  1. Personalizing the Welcome Basket: ...
  2. Thoughtful Treats and Local Delights: ...
  3. Personalized Notes and Recommendations: ...
  4. Special Surprises and Upgrades: ...
  5. Enhancing the Guest Experience with Sentry:
Aug 22, 2023

How to make an Airbnb guest feel special? ›

Add special treats: coffee, tea, local specialties, etc. Don't forget the essentials: toilet paper, linens, pillows, towels, and soap.

What makes Airbnb guests happy? ›

Snacks/drinks

Snacks are a great way to make your guests feel welcome at home. You can offer light snacks like crackers, chips, or nuts in the kitchen and add a few bottles of water in the refrigerator. If you have kids or expect children to be visiting, consider adding a few kid-friendly snacks as well.

How do I appear higher on Airbnb? ›

Actions you can take to improve your listing's search ranking: Respond to reservation requests within 24 hours. Avoid frequently declining reservation requests. Use Instant Book, so guests can find your listing when they filter their search results for that option.

What makes my Airbnb stand out? ›

Make your title and description attractive, informative and detailed. You need to include unique propositions about your property. Other information like amenities included, guest rules should also be mentioned. Guests need to know exactly what they are signing up for.

What amenities do people look for in Airbnb? ›

Providing essential amenities for guests
  • Toilet paper.
  • Soap (for hands and body)
  • One towel per guest.
  • One pillow per guest.
  • Linens for each guest bed.

How many towels to leave for Airbnb? ›

Generally, you should provide every guest with two bath towels: one washcloth and one hand towel. If you don't have a washing machine, then make sure to add extra guest towels for every extra night exceeding two nights.

What are nice touches at Airbnb? ›

Special touches tend to make guests feel appreciated. You could leave a card at the door with a few words of gratitude (“Thank you for staying with us”) and a thoughtful gift: A bottle of regional wine. A loaf of freshly baked bread.

How to make a welcome binder for Airbnb? ›

10 Key Components in Creating an Airbnb Welcome Book
  1. Welcome Page. ...
  2. Table of Contents. ...
  3. Frequently Asked Questions (FAQ) ...
  4. Must-see Local Attractions. ...
  5. Places to eat. ...
  6. Things to do. ...
  7. Getting Around. ...
  8. How-to Instructions on Appliances and Electronics.

What should I say in Airbnb message? ›

Start by thanking your guest for their reservation. Let them know that you're looking forward to their stay at your rental. Tell them you will send complete check-in instructions the day before their arrival. Finish off by letting them know that you are available to answer any questions they might have.

What do people care most about Airbnb? ›

Three key attributes of an Airbnb experience: location, amenities and host. Airbnb users tend to evaluate Airbnb experience based on a frame of reference derived from past hotel stays. Airbnb users tend to use the names of the owners in their comments carrying a personal touch.

What is most popular on Airbnb? ›

The most liked homes on Airbnb's Instagram in 2023
  • The Best View of Quintay (Quintay Casablanca, Chile)
  • Eco Bamboo House (Abiansemal, Indonesia)
  • Jungle Home (Tulum, Mexico)
  • Ocean View Villa (Santa Teresa Beach, Costa Rica)
  • Tuscan Tree House (Florence, Italy)
  • Lagoon Float Camp (Tofino, BC, Canada)
Jan 23, 2024

What do most people use Airbnb for? ›

Airbnb is an online marketplace that connects people who want to rent out their property with people who are looking for accommodations, typically for short stays. Airbnb offers hosts a relatively easy way to earn some income from their property. Guests often find that Airbnb rentals are cheaper and homier than hotels.

What is the unique selling point of Airbnb? ›

Unique Selling Proposition (USP) of Airbnb

Airbnb's Unique Selling Proposition (USP) includes offering a community-based experience with unique accommodations like treehouses, a wide range of options for different budgets, and integrating travelers with local culture and businesses for an authentic experience.

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