How do you explain no refund policy? (2024)

You explain “no refund policy” by stating which items will not be refunded, outlining any exceptions, and posting the policy prominently on your site.

No refund policies usually apply to products such as:

• Customized items
• One-time use items
• Undergarments
• Software and programs

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Be willing to make exceptions to no refunds.

Even if you have a no refund policy in place, certain consumer laws and best practices may override your policy. For example, if an item is defective, you need to give the customer a refund.

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