Help Center | Southwest Airlines (2024)

FAQs

What is the number for 1 800 435 9792? ›

Senior Fares apply only to those in the traveling party who are age 65 or over. Southwest Airlines has other discounted fares for those not meeting the above age requirements. Some restrictions and seating limitations may apply.

Flight status information is also available on our website and by speaking with a Customer Representative at 1-800-I-FLY-SWA (1-800-435-9792). For an international itinerary, if you do not provide contact information at the time of booking, you will not receive automated notifications.

Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.

Access is everything, and the Southwest app gives Customers convenient, on-the-go access to help. In Live Chat, you can get questions answered through our Southwest Bot 24/7 or with a Customer Representative daily from 6:00 a.m. to 8:00 p.m. Central Time.

Can't find what you are looking for? We are here to help if you have questions. Chat With Us 24/7.

Seniors do not get priority boarding on Southwest. There is priority boarding for customers who have a specific seating need to accommodate their disability, who need assistance in boarding the aircraft or who need help stowing an assistive device.

While senior airfare discounts are not as common as they used to be, some airlines still offer them. The most common is for 10 percent off of the full fare price of a flight, with the age eligibility ranging from 50-65.

Though not all airlines provide senior discounts for their flights, there are a number of major airlines that still let passengers book their flights using a senior discount.

How much are 40,000 Southwest points worth? ›

40,000 Southwest points are worth around $556 when redeemed for airfare. While Southwest Airlines Rapid Rewards points are most valuable when redeemed for Travel, they're also redeemable for gift cards, hotel stays, merchandise, and more.

Southwest will accept the first two checked bags for free provided that the bags do not exceed 50 lbs and 62 inches (L+W+H). Overweight items from 51-70 pounds will cost $100. Overweight items 71-100 pounds will cost $125.

Can the air carrier require me to provide proof of my disability? An air carrier must not require any kind of proof as a condition for the provision of transportation, except in some very limited circ*mstances.

Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding.

Preboarding is available prior to general boarding for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.

Most reservations can be canceled or changed online, via Manage Trip. If you are unable to change online please call our reservation line at 651-905-2737.

To file a claim under Part A: Please contact Southwest Vacations' Customer Care at (800) 243-8372 to change or cancel your reservation. All changes and cancellations must be received and confirmed by Southwest Vacations' Customer Care prior to departure.

Log in to your Rapid Rewards account at Southwest.com^®. On your Snapshot tab, locate Choose Your Companion, click Enter Companion Info, and follow the posted instructions. Or if you'd prefer, give us a call at 1-800-435-9792.