Health Insurance Reviews - Real Customer Reviews (2024)

Useful Terms to Know

Annual Deductible: This is the amount you have to pay for health care before your insurance company starts contributing to your out-of-pocket costs.

COBRA: The Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) allows individuals to continue benefits with their employer after they have ended their employment. The individual extending their coverage becomes responsible for 100 percent of the health insurance premium.

Coinsurance: This is the percentage of cost that individuals pay out-of-pocket for health care services.

Copay (Copayments): When you go to the doctor or hospital, the copay is the set amount they will charge you at the time of service.

EOB: This is the Explanation of Benefits (EOB). It outlines the network price negotiated by the insurance company, how much the insurance company covers, and the remaining balance to be paid.

Exchange: Health insurance plans are sold in marketplaces called exchanges. Each state has its own health insurance marketplace or exchange. Plans sold at the exchanges are sometimes referred to as on-exchange plans. These plans have to meet higher requirements to be sold on-exchange. There are also off-exchange plans. These plans still have to meet the basic requirements set forth by the Affordable Care Act, but they have more flexibility.

Group health insurance: Group health insurance rates tend to be cheaper because a large group is insured. The rates are consistent. Group health insurance is most often offered by employers to their employees. Finding a job with good health benefits is one way to find good coverage at affordable rates.

Health insurance premium: A health insurance premium is the monthly cost of health insurance.

Health Savings Account (HSA): A health savings account is money set aside before taxes to pay for health care services. The funds in health savings accounts can only be used for medical expenses or paying medical bills. Many high deductible plans come with the option to put money aside into an HSA. Unlike a Flexible Spending Account (FSA), the funds in a health savings account can be used year to year. Once you turn 65, the savings account starts working like a traditional IRA. As long as the account is used to pay for medical expenses, it is tax-free. HSAs are a great way to save money while paying for health care.

Network: The network is a group of physicians and hospitals that accept the health insurance company’s insurance. They have discounted the cost of medical services for the health insurance company.

Open enrollment: Open enrollment is the time period in which you can enroll in a health insurance plan for the following calendar year. There are great ways to prepare for open enrollment and some pitfalls to avoid. Open enrollment is November 1 through December 15.

Out-of-pocket expenses: This is how much you pay for health care after your insurance company has been billed.

Out-of-pocket maximum/Out of pocket limit: This is the maximum that you will pay for health insurance in one year. It includes co-payments and the deductible. Once this amount is met, any additional health services covered under your plan are fully covered by the insurance company. If your health plan has a maximum benefit amount, your insurer will cover up to that amount for your medical bills.

PCP: A primary care physician is the general doctor who takes care of your most essential and basic check-ups and health needs. PCPs can refer you to specialists if necessary.

Pre-existing condition: These are health conditions or illness that existed prior to an individual seeking health insurance. Conditions that an individual has already seen a doctor for are usually considered pre-existing medical conditions.

Qualifying health insurance: Health insurance plans have to meet certain coverage and cost requirements to be considered qualifying health insurance under the Affordable Care Act. Minimum Essential Coverage (MEC) is another term used to describe qualifying health insurance.

Special enrollment period: If you experience a qualifying life event, like having a baby, you are allowed to update or change your health insurance plan without waiting for the next open enrollment period.

Subsidies: If your income is between 100 and 400 percent of the federal poverty line, you may qualify for a tax credit subsidy on your insurance premium. It helps make a monthly premium more affordable.

VA health benefits: The government provides health insurance to military veterans through the Veterans’ Affairs Office and its hospitals.

Need more help with health care acronyms?

Health Insurance Laws

The Affordable Care Act or Obamacare made many changes to the health insurance industry. Court cases can affect the interpretation and implementation of certain laws. New laws can be passed to make additional changes. Federal laws are consistent throughout the United States, while state laws can vary state to state. It is important to be up to date on the health insurance industry before choosing a health insurance provider and plan.

Under the Affordable Care Act, all health insurance plans must cover the following:

  • Outpatient care
  • Prescriptions
  • Emergencies
  • Mental health care services
  • Hospitalization
  • Rehabilitative and habilitative services
  • Preventive treatment and wellness check-ups (like an office visit)
  • Laboratory work
  • Children’s healthcare
  • Mother and infant care

These kinds of medical care are considered essential health benefits. States may also have their own additional health insurance rules.

On-exchange Versus Off-exchange

When purchasing a health insurance policy, you can choose from two categories: on-exchange plans and off-exchange plans.

The government runs health insurance marketplaces, or exchanges, in each state. Plans must meet certain criteria to be offered on the exchange. Government subsidies are accepted by plans on the exchange.

Off-exchange plans are not sold on government-run health insurance exchanges. They still have to meet some federal requirements and must be qualifying insurance. There are more plan options off the exchange.

Types of Health Plans

HMO: Health Maintenance Organization (HMO) health insurance plans have especially good health care coverage for preventative care in network. All of your health care needs go through a Primary Care Physician (PCP). If you need to see a specialist, your PCP must refer you to one first. The premiums for HMOs tend to be low, though out-of-pocket costs can be higher.

PPO: Preferred Provider Organization (PPO) health insurance plans provide coverage in-network and out-of-network. In-network coverage is usually greater than out-of-network coverage. PPO plans offer greater flexibility in seeking care and generally have larger networks. No referral is needed to see a specialist.

PPO premiums tend to be higher than HMO plans, but the overall coverage is greater. This means, there are greater discounts and insurance pays more for health care services.

EPO: Exclusive Provider Organization plans offer some of the flexibility of a PPO plan while offering lower premiums. EPO plans only cover in-network service. A referral is not needed to see a specialist.

POS: Point of Sale plans offer in-network and some out-of-network coverage. POS plans require referrals to see specialists.

Other kinds of plans are more specific in their coverage. Short term health insurance plans can provide health insurance coverage for brief periods of time. If you’re changing jobs or need short term coverage while you wait for other insurance to kick-in, then short term plans are a good option.

Short term medical plans do not have an enrollment period for guaranteed coverage. Instead, these plans are medically underwritten before an applicant can enroll.

The coverage offered by short term health plans is more limited. In some cases preventive care and prescriptions are covered. Short term health insurance mostly offers coverage for emergency situations.

Read "Short term health insurance: What top companies offer"

Catastrophic plans were made available under the Affordable Care Act. They are only for people under 30 years old. These plans have low premiums and a high out-of-pocket limit.

Most employers offer health insurance as part of their benefit package for full-time employees. Some offer employer-sponsored health insurance for part-time employees as well. If you already have insurance through your employer, you probably do not need additional coverage.

Specific Government Health Insurance Programs

CHIP: The Children’s Health Insurance Program is a government program to provide children 18 years or younger with health insurance coverage. It is for families who do not qualify for Medicaid and cannot afford private health insurance.

Medicaid: Medicaid is government-provided health insurance targeted for people who are low-income and meet other requirements. Medicaid covers low-income families, the elderly, and people with disabilities.

Medicare: Medicare is government-provided health insurance for people 65 years old or older. There are plan options within Medicare. Parts A and B of Medicare cover preventative care, hospitalization, hospice, and other medically necessary procedures.

Parts C and D provide additional coverage. Part D provides prescription drug coverage. Before receiving care, double check to make sure it’s covered.

Learn more about Medicare and top insurance companies offering Medicare.

Medigap: Medigap is supplemental health insurance coverage from private companies for people 65 years old or older. It provides additional coverage to people on Medicare to help with copays, deductibles, and coinsurance.

Subsidies: The Affordable Care Act offers financial assistance for qualified health plans to low-income people. These subsidies make it easier to find affordable health insurance. The subsidies apply to the monthly premiums.

Choosing a Health Insurance Policy

Consider the following when evaluating your health coverage options.

  • Do you have insurance through your employer?
  • What are your individual and family’s health needs?
  • Do you travel a lot?
  • What does your budget look like?

If you have insurance through your employer, you don't need to purchase additional health insurance.

If you or your family have significant health care needs, then paying higher health insurance premiums for more coverage may be the best option for you.

If you travel often, you may want to opt into a policy with some out-of-network coverage. That way, in the event of an emergency on a trip, you have some coverage.

Children can stay on their family’s health insurance policy until they turn 26 years old. If you are away from family, the coverage may not be as good because you’re out-of-network. Understand what your family’s health insurance covers before determining if and what kind of additional health insurance you need.

Evaluating your health insurance options from government sponsored plans to comparing plans and rates from private insurers will help you find the best deal on the coverage level you need. There are several health insurance comparison websitesthat allow users to view and compare health insurance plans from multiple companies.These comparison tools help clients find the best health insurance company for them. It is especially nice for finding self-employed health insurance.

Once you've selected the health insurance company and plan that you want, it's time to enroll or apply for health insurance.

Note: Vision coverage (eye check-ups, glasses, contacts) and dental coverage are generally separate kinds of coverage. They can be purchased independently from health insurance.

Business Health Insurance

Most major health insurance companies offer plans for employers. Offering a good health insurance plan helps attract and retain employees. It also shows the company's concern for employee health and well-being. In most cases, employers must contact the company directly to learn more about health plan options, insurance premiums, and coverage available to their company.

Fortunately, some companieslist small business health insurance plan options from several health insurers. This makes it easier for small business owners to shop for affordable health benefits to offer their employees.

View Best Health Insurance Companies

Health Insurance Reviews - Real Customer Reviews (2024)

FAQs

Which health insurance company has the highest customer satisfaction? ›

Kaiser Permanente is the top health insurer in the nation for affordability, customer satisfaction, and trustworthiness, according to Insure.com. Insure.com uses industry data and consumer feedback to rate health insurance companies. Kaiser Permanente earned the highest overall rating: 4.2 out of 5 stars.

What is the best health insurance company to go with? ›

  • Blue Cross Blue Shield. : Best all-around policies.
  • Oscar. : Excellent plan options.
  • Kaiser Permanente. : Lowest average deductible.
  • Cigna. : Excellent value.
  • Aetna. : Lowest premiums.
May 2, 2024

Is HealthCare insurance marketplace legit? ›

Health Insurance Marketplace® is a registered service mark of the U.S. Department of Health & Human Services. to learn more. If you suspect fraud, report it by calling: ∎ The Marketplace Call Center at 1-800-318-2596.

Is First health PPO legit? ›

Is First Health legitimate insurance? The First Health PPO network is very much legitimate. It is one of the largest PPO networks in the USA, with over 1 million participating providers.

Who has the best customer experience in health insurance? ›

--(BUSINESS WIRE)-- For the third year in a row,Humana ranked No. 1 among health insurers for customer experience (CX) by Forrester*. Humana received the highest CX Index™ score among Health Insurers in Forrester's proprietary 2023 CX Index™ survey.

Who is the #1 provider of health insurance in the US? ›

Best health insurance companies of 2024

Kaiser Permanente: Best health insurance. Aetna: Best health insurance for young adults. Blue Cross Blue Shield: Best health insurance for the self-employed. UnitedHealthcare: Best health insurance provider network.

What are the two most common health insurance plans? ›

Ahead, get a better idea of what some of the most common insurance plans have to offer.
  • HMO. One of the most common health insurance options is a health maintenance organization or HMO. ...
  • PPO. Another common type of health plan is preferred provider organizations or PPOs. ...
  • EPO. ...
  • POS.
Jun 12, 2023

Which health insurance has best claim rate? ›

Among the private health and general insurance companies, Reliance General Insurance tops the list with 98.75% of claims settled within the first three months of initiating the claim in 2023-24. HDFC Ergo General Insurance comes next.

Is health insurance even worth it anymore? ›

If you don't have health insurance, those stories can sure get you thinking, Do I need health insurance? The answer—yes! Health insurance has a reputation for being expensive and confusing, but it can also be the only thing standing between you and financial disaster if you ever need medical care.

What is the difference between Obamacare and marketplace? ›

The federal Health Insurance Marketplace, which is also called the "Marketplace" or "Exchange," is the website where individuals can browse various health care plans available under the Affordable Care Act, commonly known as "Obamacare," as well as compare them, and purchase health insurance.

Is Obamacare legit? ›

The Affordable Care Act (ACA), also known as Obamacare, was signed into law in 2010. The act aimed to provide affordable health insurance coverage for all Americans. The ACA was also designed to protect consumers from insurance company tactics that might drive up patient costs or restrict care.

Is HealthCare.gov worth it? ›

Consumers who went on HealthCare.gov, compared plans, and selected the plan that best fit their health and financial needs paid 38 percent less per month on average than the consumers whose plans were automatically renewed. Plans purchased on HealthCare.gov are comprehensive and guaranteed to cover the essentials.

What is the largest PPO in America? ›

National primary PPO networks: MultiPlan is the largest provider of PPO (preferred provider organization) networks in the country.

Is it worth getting PPO? ›

PPOs Usually Win on Choice and Flexibility

A PPO network will likely be larger, giving you a greater selection of in-network doctors, specialists, and facilities to choose from. Additionally, PPOs will generally have some coverage for out-of-network providers, should you want or need to see one.

What is one pro and one con of a PPO Health insurance type? ›

Because PPO plans don't require a PCP, they offer more convenience but can also be more expensive. If you choose a copay PPO plan, you will have to pay a copay (a fixed dollar amount) each time you visit a provider.

Which company has highest customer satisfaction? ›

Merck has the highest score for customer satisfaction in the latest Management Top 250 ranking, followed by Genpact and Intel.

What insurance company is most reliable? ›

Best Car Insurance Companies of May 2024
Best car insurance categoryCompany winner
Best insurance company overallTravelers
Best insurance company for affordabilityNJM
Best insurance company for accident forgivenessGeico
Best insurance company for having few customer complaintsAmerican Family
4 more rows
May 20, 2024

What company has the best customer service? ›

8 best customer service companies
  • #1 Amazon: Self-service is the first step to serving customers.
  • #2 Chick-fil-A: Appreciate customers to improve customer satisfaction.
  • #3 The Ritz-Carlton: Technology makes it easier to adapt to customer needs.
  • #4 Freshworks: Investing in customer relationships improves customer lifecycle.
Apr 19, 2023

What is the highest rating an insurance company can have? ›

What is the A.M. Best rating scale?
  • Superior: Rating: A+, Notches: A++
  • Excellent: Rating: A, Notches: A-
  • Good: Rating: B+, Notches: B++
  • Fair: Rating: B, Notches: B-
  • Marginal: Rating: C+, Notches: C++
  • Weak: Rating: C, Notches: C-
  • Poor: Rating: D.
Mar 29, 2024

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