Federal Express SuperTracker (2024)

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This is a Federal Express SuperTracker handheld barcode scanner, first introduced in 1986. The SuperTracker is a critical part of FedEx’s Customers, Operations, and Services Master On-line System (COSMOS) used to track packages and confirm deliveries. Customer agents, couriers, and sorting personnel use the SuperTracker to scan barcodes on packages as they move through the Federal Express system. Providing information about a package’s location, status, and movement became an integral part of delivery companies, with every major carrier implementing a package tracking system.

The device has a black plastic case with a rounded pointer protruding from one side. the tip of the pointer is clear plastic or glass. One side of the instrument has a keyboard with white plastic keys. each key has a letter of the alphabet on it. Ten keys also have digits marked above them, another has a "." marked above it. there also are "SP", "CLEAR", "SHIFT", "GO", and "MODE" keys, as well as four unmarked keys. There is a small display window and an "ON" key (this is on the back side). The object is marked on the front: FEDEX (/) SUPERTRACKER."

The object fits into terminals 1993.0228.03 and 1993.0228.04.

Reference:

Carl Niehls, “Custodial Package Tracking at Federal Express,” in Managing Innovation: Cases from the Services Industries, ed. Bruce R. Guile and James Brian Quinn (Washington, D.C.: National Academy Press, 1988), 57–81.

Date Made: 1986

See more items in: Medicine and Science: Computers, Computers & Business Machines, American Enterprise

Exhibition: American Enterprise

Exhibition Location: National Museum of American History

Credit Line: Gift of Federal Express

Data Source: National Museum of American History

Id Number: 1993.0228.01Catalog Number: 1993.0228.01Accession Number: 1993.0228

Object Name: scanner

Physical Description: plastic (overall material)rubber (overall material)metal (overall material)Measurements: overall: 4.4 cm x 19.3 cm x 4.2 cm; 1 23/32 in x 7 19/32 in x 1 21/32 in

Metadata Usage: CC0

Guid: http://n2t.net/ark:/65665/ng49ca746a2-abc5-704b-e053-15f76fa0b4fa

Record Id: nmah_1398551

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FAQs

How reliable is the FedEx tracker? ›

In summary, while FedEx generally provides accurate delivery times, it's always a good idea to track your package and stay informed about any updates or changes to the delivery schedule.

Does FedEx not always update tracking? ›

The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.

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How strict is FedEx background check? ›

Strictly speaking, FedEx does not discriminate purely based on your background. However, certain positions might not be available to applicants with certain convictions. For example, those with DUI convictions may find it difficult to get a job as a driver at FedEx.

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Can I track a federal express package without a tracking number? ›

If you don't have a tracking number, you can track by the reference number specified by the shipper when creating the shipment via the FedEx shipping tool. You can go to All Tracking Services, and select the "Track by Reference" tab. You then enter the reference number and relevant information to track your shipment.

Is package tracking always accurate? ›

The Postal Service could improve customer tracking messaging as it does not always provide reliable information on the status and location of packages. We found that messages for 318 of 500 packages (64 percent) did not accurately reflect the location, time, and/or date of the packages we observed.

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Can I see exactly where my FedEx package is? ›

To see where your package is, use one of the options below: Visit fedex.com and track your shipment online. Download the FedEx® Mobile App and receive updates about where your package is while you're on the go. Log in to FedEx® Tracking with your user ID and password.

Why has my FedEx package not moved in a week? ›

Shipments receive updates at various points in their journeys between pickup and delivery. The frequency of scans may vary and it is not unusual for a shipment that's on its way to go more than 24 hours without an update, especially during periods of long travel.

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Why is my package stuck at a FedEx location? ›

If your package status is 'At a local FedEx facility':

Your package is still on its journey. For Redirect to hold packages this status does NOT mean the shipment is available for pickup. Please ensure that your delivery status shows as 'Ready for pickup' before visiting the FedEx retail location.

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Why does FedEx lose so many packages? ›

Sometimes, employees may accidentally misplace or mishandle packages, leading to them being lost in the system. Additionally, if a package is not properly packaged or labeled by the sender, it may be more prone to getting lost or damaged during transit.

Is FedEx hard to get hired? ›

No, it is not hard to get a job at FedEx. FedEx has locations in all 50 U.S. states as well as in Washington D.C. and Puerto Rico and is consistently hiring for positions that require minimal education and experience. To get a job at FedEx, you should apply online via the FedEx career page.

Does FedEx use First Advantage background check? ›

Yes, they do use First Advantage to hire people right off the bat.

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Can FedEx Express be tracked? ›

When you track through your customized tracking dashboard, you can: Get visibility of up to 20,000 active FedEx Express^®, FedEx Ground^®, FedEx Home Delivery^®, and FedEx Freight^® shipments. Access documents, images, and detailed status-tracking information, including estimated delivery time windows.

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How long does it take for a FedEx tracking number to show up? ›

Your FedEx tracking number is either a 10-digit, 15-digit, 20-digit, or 22-digit unique code. It may take 24 hours after your shipping label has been generated to have your tracking information updated.

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What do FedEx tracking numbers look like? ›

A FedEx tracking number is typically a 12- to 14-digit number, such as '1234 5678 9012. '

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Can FedEx delivery dates be wrong? ›

Delivery times may change based on the type of delay and our ability to resolve it or not. For more information on your shipment, please call FedEx Customer Service.

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Does FedEx deliver earlier than the scheduled date? ›

If you're looking to have your shipment arrive on a specific date, you can select FedEx Date Certain Home Delivery. Packages will arrive on your chosen date from Monday to Sunday, excluding holidays. The date can't be before the standard delivery date and must be within 10 days from the pickup date.

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How long does FedEx tracking work? ›

Tracking older shipments-Tracking information is available for FedEx shipments within 120 days of shipment. To find the status of a shipment older than 120 days, please contact Customer Service.

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How does FedEx tracking work? ›

FedEx tracking looks very similar to tracking offerings from its competitors. Each parcel is assigned a unique tracking number and barcode. The parcel is scanned each time it arrives and leaves a FedEx facility.

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