FAQs - Ask an Expert (2024)

Yes! Re-use a Nad's Wax Strip by simply folding the strip in half so that the wax is on the inside. Massage the strip with your fingers, slowly separate the strip and continue waxing. Repeat this process until the strip is no longer effective.

NOTE: Waxing your face? It's important NOT to wax the same area twice as repeated waxing of this delicate area can cause irritation. Always follow the instructions to prepare the skin and wax strips before you commence waxing to ensure you remove as much hair as possible with one treatment.

You should only need to wax every 3 to 6 weeks. Wait at least 24 hours before waxing again. Do not wax the same area twice in a single waxing session.

When using a Sugar Wax, Gel Wax or Hard Wax, the hair needs to be at least 2-5mm in length.

When using a Wax Strip, the hair needs to be at least 2-5mm in length.

• 125 ml: Approx 10-12 uses
• 50 ml: Approx 5 uses

• Natural Sugar Wax 370g - 2 uses for a full leg wax.
• Natural Sugar Wax 170g 1 use for a full leg wax.
• Eco Salon Wax 300g 2 uses for a full leg wax.
• Charcoal Bead Wax 400g, 2 uses for a full leg wax.
• Charcoal Bead Wax 200g 1 use for a full leg wax.
• Original Gel 170g 1 use for a full leg wax.
• Waxing Dots 200g 1 use for a full leg wax.

A pimply rash is quote common and is the skin's reaction to having hair pulled from the root.

If the skin has been removed then it is not being held taut and also the strip is being applied over the same spot more than once. Also, if the skin is excessively dry; this could make the skin susceptible to tearing if waxed.

As depilatory creams have to be very alkaline to dissolve the hair, they can sometimes cause irritation to sensitive skins which is why we always recommend a patch test to ensure your skin is suitable for treatment with a depilatory cream.

Remember it's important to patch test the area you wish to treat as some areas are more sensitive than others. Check the precautions on pack to ensure the area you wish to treat is suitable for treatment with a depilatory cream.

Did you complete a test patch on the area to be treated and did you wait 24hrs before commencing full treatment to confirm your skin suitability?

How was the cream removed? It is important to remove the cream in the shower with running water to ensure every trace of cream is removed.

Did you experience any tingling, stinging or burning during use? The cream should be washed off immediately if any of these sensations are experienced.

In our experience, it's not usually the ingredients that cause irritations to develop, but we always recommend following the instructions on the pack to perform a patch test at least 24 hours before proceeding with full application.

It's quite normal to experience a little redness or spots with any wax, especially if you're new to it. Occasionally if the Gel is applied too thickly, you may experience a little irritation or even bruising if you've needed to tug at the skin to remove the strip or not held the skin taut as you've removed the strip.

NOTE: If you have a skin condition, always check the precautions in the instruction leaflet to ensure yours is a suitable skin type.

Bruising may be a result of either applying too thick a layer of gel or not holding your skin taut enough. Whilst this is rare, bruising may occur in some situations as a result of;

• applying the gel too thickly. It is important to apply a thin layer of gel to prevent the product from tugging the skin when the strip is removed
  
• failing to hold the skin taught when removing the strip. It is important to keep the skin taut to minimise movement of the skin and hence prevent bruising
  
• diabetes. Diabetics are prone to bruising due to poor blood circulation
  
• Pre existing skin or circulatory issues.
  

NOTE: If you have a skin condition, always check the recautions in the instruction leaflet to ensure yours is a suitable skin type.

There are a number of reasons why bruising, swelling and/or irritation may occur so it's important to ALWAYS read the precautions and perform a patch test before treatment to ensure you're skin is suitable.

• Here are some of the things to look out for. Refer to the precautions for more information.
  
• Are you a diabetic/take oral retinoids(antibiotics)/is your skin very inelastic or dry? If so, you should not be using this product. For a detailed explanation of suitable skins types, you should refer to our instruction leaflet.
  
• Did you remember to keep the skin taut as you pulled the strip off? This is essential to prevent bruising/swelling/irritation.
  
• Did you pull the strip up rather than close to the skin? This can cause bruising/swelling/irritation.
  
• Did you go over the same area more than twice on your face? Do not re-wax the area if your skin is irritated.
  
• Did you use the product just before or during your period? Your skin is really sensitive during this time and I wouldn’t recommend waxing until after your period. You will find that it will be a far less painful experience then.
  
• Was the hair very long? We advise to trim the hair to 5mm, as longer hair will be more painful to remove and you might experience bruising/swelling/irritation.
  

NOTE: It's quite normal to experience a little redness or spots after waxing, especially if you're new to it. Always perform a patch test in the area to be treated and wait at least 24 hours to ensure any redness subsides before proceeding with waxing.

• Do you have any prior experience in waxing? Either with cold wax, warm wax or hard wax? The bikini area is a particularly sensitive area; I would recommend you practice on a less sensitive area like your leg before you proceed with the bikini area.

• Are you a diabetic/take oral retinoids/is your skin very inelastic or dry?
  If so, you should not be using this product. For a detailed explanation of suitable skins types, you should refer to our instruction leaflet.

• Was the hair very long?
  We advise to trim the hair to 3mm, as longer hair will be more painful to remove and you might experience bruising/swelling/irritation.

• Did you remember to keep the skin taut as you pulled the wax off?
  This is essential to prevent bruising/swelling/irritation.

• Did you pull the wax up rather than close to the skin?
  This can cause bruising/swelling/irritation.

• Did you go over the same area more than twice?
  Do not re-wax the area if your skin is irritated.

• Did you use the product just before or during your period?
  Your skin is really sensitive during this time and I wouldn’t recommend waxing until after your period. You will find that it will be a far less painful experience then.

If it is none of the above: unfortunately some people are more susceptible to bruising/swelling/irritation than others, this is why we recommend you try the wax on a small area first and wait for 24 hours before commencing treatment.

There are very low levels of acids in Ingrow Solution which are not harmful to the skin*. These are included in the formula to gently remove the buildup of dead skin that prevents new hair from growing through the skin, which can cause ingrown hairs.

*We recommend patch testing before applying Ingrow Solution to the skin. See the pack for instructions on how to perform a patch test.

Hair may not come out if:

• You use the Nad’s Soothing & Finishing oil wipes before using the wax.
• The area was not clean, dry and oil-free.
• Your skin was not held taut.
• You did not pull off in the opposite direction of hair growth.
• If you slowly pulled or dragged the wax off.
• If your hair was shorter than 3mm. The wax will not grip onto shorter hair.

Did you complete a test patch on the area to be treated? If yes, was all the hair removed on the test patch? How long did you leave the cream on for? If all the hair is not removed after 4 minutes, leave the cream on longer without exceeding 10 minutes in total.

Ensure a thick and even layer of the cream is applied, making sure each hair strand is completely covered by the cream. The cream should have a smooth, white consistency. If the tube cap is not properly sealed after each use and air gets into the product, the cream may turn a yellowish shade which can reduce the effectiveness of the cream. Ensure cream is wiped from tube tip and cap is properly sealed after each use.

Brazilian and Bikini Wax is suitable for areas with thicker, coarser unwanted hair like the bikini area and underarms.

For legs and arms, we recommend you use one of our other hair removal products: Nad’s Body Wax Strips, Nad’s Natural Hair Removal Gel, Nad’s Warm Wax, or Nad's Hair Removal Crème. For the face we recommend removing unwanted hair with Nad’s Facial Wand Eyebrow Shaper or Nad’s Facial Hair Removal Strips.

• Nad's Gel is made with natural ingredients commonly found in the kitchen, like honey, lemon and molasses.
  
• Nad's Gel is water soluble so if you make a mistake with application, the Gel simply rinses off with water. It also means the Cotton Strips included with the Gel can be rinsed under the tap and dried ready for your next wax.
  
• Nad’s Gel doesn’t require heating...the Gel softens with the heat of the body as it's applied to the skin.
  
• Nad’s Gel removes hair from the root, giving you long lasting smooth, hair-free skin.
  

• Nad's Natural Sugar Wax is made with natural ingredients commonly found in the kitchen, like honey, lemon and molasses.
  
• Nad's Natural Sugar Wax is water soluble so if you make a mistake with application, the wax simply rinses off with water. It also means the Cotton Strips included with the wax can be rinsed under the tap and dried ready for your next wax.
  
• Nad’s Natural Sugar Wax doesn’t require heating...the wax softens with the heat of the body as it's applied to the skin.
  
• Nad’s Natural Sugar Wax removes hair from the root, giving you weeks of smooth, hair-free skin.
  

As depilatory creams have to be very alkaline to dissolve the hair, they can sometimes cause irritation to sensitive skins which is why we always recommend a patch test to ensure your skin is suitable for treatment with a depilatory cream.

Remember it's important to patch test in the area you wish to treat as some areas are more sensitive than others. Check the precautions on pack to ensure the area you wish to treat is suitable for treatment with a depilatory cream.

To perform a patch test, follow the directions on pack and always read the precautions before you commence.

Hair may not come out if

• it is not at least 3-5mm long
  
• the area is not clean and free from makeup and moisturisers
  
• the area is not dried after using the cleansing wipes
  
• too thick a layer of gel is applied – it needs to be thin
  
• you do not pull off the strip in the opposite direction of hair growth
  
• you pull off the cotton strip upwards rather than close and parallel to the skin
  
• the skin was not held taut.