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What is Contents Insurance?
As the name suggests, Contents Insurance is insurance that’s designed for the stuff inside your house — not the house itself, or its permanent fixtures. So, if needed following an insured event, it’ll help you repair or replace your furniture, your clothes, your appliances and more! Get a Contents Insurance quote online.
Contents Insurance
what's included?
- Repair or replacement of your contents
- New for old replacement
- Cover for spoiled food and medication
- Cover for legal liability
Full list of coverage types
what's optional?
- Accidental Damage at Home
- Cover for specified high value portable items
- Cover for portable valuables
Full details of Optional Covers
what events are covered?
- Fire
- Flood
- Theft
- Malicious damage
Full list of insured events
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when you quote and buy online
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Policy document downloads
Product Disclosure Statement (PDS)
What am I covered for?
- Your Coverage
- Optional Covers
- Insured Events
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- Jump to
- Your Coverage
- Optional Covers
- Insured Events
What's covered by Contents Insurance?
Features and inclusions with your Contents Insurance fall into one of two categories — your standard coverage, part of your policy by default, and Optional Covers. Knowing which is which can help you get the coverage you need.
Your Coverage
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Loss or damage to your contents
If your claim for loss, theft or damage to your contents is covered, your contents may be replaced, repaired or we may pay you.We will aim to use a member of our supplier network to repair or replace damaged contents.Sometimes this is not always possible or practical (for example, if there is pre-existing damage to your contents item) and this will determine how your contents claim will be settled. Refer to your PDS for how we settle contents claims.
New for old for your lost or damaged items
New for old means:
- New materials, new items;
- New for old, regardless of age;
- Same type, standard and specification as when new (or if not reasonably available, similar type, standard and specification).
For a full definition of ‘new for old’ and for how we settle contents claims, refer to the PDS.
Cover for spoiled food or medicine
If an insured event causes refrigerated or frozen food or medicine to spoil — for example, if a storm knocks out power to your fridge — we’ll cover the cost, up to $400.
Storage of undamaged contents
If you make a claim and some or all of your contents escape damage from an insured event, and we agree they can’t be kept at home — say, if they’ll be exposed to the elements during repair work — we’ll cover the reasonable costs of storing the undamaged items, up to 10% of your contents sum insured.
Cover for legal liability
Up to $20 million legal liability cover can help you take care of legal costs and other costs if a visitor suffers injury, death or loss or damage to their property at your home.
Optional Covers
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Accidental Damage at Home
If you accidentally drop, knock, spill or otherwise damage something at home, this optional cover can help. It can apply to your house itself, your contents, or both, depending on your policy.
More detail on coverage
High Value Items
If you have some especially valuable items, like jewellery or artworks, you can specify a sum insured for those items on your policy to ensure they’re covered up to their full value.
High value items cover
Portable Valuables
Add cover for those portable items that might accidentally be lost or damaged at home or while you’re out and about, like smartphones, handbags, and laptops.
Portable valuables cover
Insured Events
These are the events that you can make a claim for, if they cause loss or damage to your home or contents (or both, of course, if you have a combined policy). There are limits, conditions and exclusions which apply, so check out the policy documents to make sure you’re up to speed.
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Flood
Including water overflowing from things like lakes, rivers, or dams.
Storm
That's rain, wind, thunder, that sort of thing. FYI, storm damage is one of our most common claims, so this is a biggie.
Storm surge
That's a rush of water pushed from the sea onto the land caused by very strong winds. It doesn't include actions or movements of the sea. The loss or damage caused by storm surge must happen at the same time as other insured damage caused by storm.
Lightning
Including power surges caused by lightning, will be covered providing a qualified repairer confirms lightning as the cause of loss or damage.
Fire
Loss or damage caused by fire (includes bushfire) and heat, ash, soot and smoke that is the direct result of a fire within 100 metres of the insured address.
Earthquake & Tsunami
These may not be likely, depending on where you live, but you'll be covered just in case.
Theft or burglary
This also includes attempted theft, if nothing is stolen but the attempt causes damage that needs repairing.
Escape of liquid
This refers to liquid leaking, overflowing or bursting from things like appliances, fixed pipes, drains, and waterbeds
Impact
This refers to damage caused by impact from falling tree branches, power poles or TV antennas.
Damage by an animal
Not your pets, though. This refers to damage caused by animals (not insects, vermin or rodents) who aren’t supposed to be there.
Explosion
We cover the loss or damage caused by an explosion but we don’t cover the cost of replacing or repairing the tank or container that exploded.
Riot, civil commotion or public disturbance
An example would be damage caused by a violent crowd moving down your street.
Malicious acts and vandalism
This includes things like vandals damaging your letterbox or tagging the building with graffiti.
Insured Events listed above apply to AAMI Home Insurance products, excluding Fire & Theft Contents Insurance which is limited to loss or damage by Fire, Theft or Burglary. We don't insure you for bushfire, storm, storm surge, flood or tsunami for the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.
Assessing your property
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Contents Calculator
Estimate your contents coverage
Estimate the replacement cost of your home’s contents and determine how much contents cover you may need.
Home insurance articles
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Does home insurance cover my mobile phone?
Is your mobile phone insured against accidental damage? What about loss or theft when you leave your home? Discover the ins and outs of Portable Valuables Cover and how you can insure your mobile.
A guide to your jewellery insurance options
Your jewellery collection is unique — that’s why AAMI Home Contents Insurance offers various types of cover! Learn about your jewellery insurance options here!
How building and contents insurance covers fixtures and fittings
Understanding the difference between fixtures and fittings can make life easier when figuring out your home insurance policy.
How to save money on home and contents insurance
With all the costs of buying a home, it hurts to cough out extra dough for home and contents insurance. But there are ways to save on your policy!
View all AAMI Informed articles
Take control with My Account
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AAMI Home Contents Insurance
Frequently asked questions
Insurance premiums can change from year to year, based on a range of factors. External factors, like the increasing weather events, fluctuating repair costs, and market forces have an effect.
If you’ve tried to organise a reno recently then you know that materials are scarce, tradies are flat out, and prices are up. This has a knock-on effect that’s visible in renewal premiums.
Don’t let your home insurance be a set-and-forget type thing. When renewal time rolls around, log in to My Account and check your details are up to date. Making updates to your excess, amount covered, optional covers and other details can make a big impact on your price.
As long as you've taken out the optional 'Portable Valuables' cover on your , and told us that you want to cover your mobile phone, then yes, it is covered. As a mobile phone is a high risk item, you will need to specify it on your policy to ensure it is appropriately insured. It will be shown on your policy under ‘Extra cover for Portable Covers Option'.
No need to sweat; when you’re filling out your online quote we’ll give you the tools you need to understand what counts as contents. We’ve also got a handy contents calculatorto help you work out the value of your home contents.
We’re sorry you’re thinking of cancelling. For policy cancellations or to discuss your situation further, please call us on 13 22 44.
You have 21 days from when your policy begins (including on renewal) to change your mind. If you choose to return your policy within this period and haven’t made a claim, you can get a full refund (including GST).
Outside of the 21 day cooling off period, can cancel your policy at any time and receive a refund of the unexpired portion of the premium (including GST), less any non-refundable government charges. We will not give a refund if the refund is less than $10 (GST inclusive).
Each of AAMI’s insurance products utilise a five-stage product lifecycle (Design, Delivery, Review, Enhance/Modify and Decommission). This approach allows us to put you, the customer, at the centre of our product development and distribution.
Product Development and Distribution Policy (PDF 80.5KB)
Home Contents Insurance Discounts
ONLINE DISCOUNT
Get $50 off online quotes
Getting an insurance quote online not only saves you time, but with AAMI you'll also get $50 knocked off an online quote for a new policy.
BUNDLE & SAVE
Up to 10% off when you buy Home & Contents together
When you take out a Home Insurance policy with AAMI, why not bundle it with a Contents Insurance policy and save up to 10% off combined Home and Contents Insurance.
AAMI ASSOCIATION
5% discount on your first year
Through your association with AAMI, we'll discount your Home Insurance policy up to 5% in the first year. If you or a family member hold any AAMI policy, then you're eligible for this discount.
AAMI FLEXI PREMIUMS
Vary your excess to save on your premium
Sounds complex but it’s very easy! With AAMI Flexi-Premiums®, you can choose to increase your excess to lower your premium.
PAY ANNUALLY AND SAVE
Pay annually and save
When you pay your AAMI policy premium annually, you'll pay less overall than if you choose to pay monthly.
Home Contents
Imagine you have the power to pick up your house and turn it upside down. All the household items that fall out are considered ‘contents’ (except for some things, such as cars and pets) and can be covered by AAMI Home Contents Insurance. Things left behind – like fences, light fixtures, solar panels, pergolas…even spas – may be covered by AAMI Home Building Insurance.
This is just a summary. For full details check the PDS (Product Disclosure Statement). It’s dry, we know, but it’s essential reading.
Sum Insured (Home Contents)
The total amount you choose to insure the contents of your home for. It’s the maximum we’ll pay to repair or replace them in the event of an incident.
It’s important that the ‘Sum Insured’ accurately reflects the replacement value of your contents.
Content limits
Fixed limits
Some content items have a ‘fixed limits’, which is the most we’ll pay for that particular item. For example, the most we’ll pay for refrigerated food is $400 in total.
Flexible limits
Some content items have ‘flexible limits’, which can be increased on request for an extra premium. For example, some carpets have a limit of $1,000, unless you choose to specify it on your policy and increase the limits.
This is just a summary. For full details, check the PDS (Product Disclosure Statement). It’s dry, we know, but it’s essential reading.
Portable Valuables
Sporting equipment is covered when not being used, except for bicycles, which are covered if not racing or pace-making.
This is just a summary. For full details about what is and what isn’t covered, check the PDS (Product Disclosure Statement). It’s dry, we know, but it’s essential reading.
Home Owner Occupiers Insurance
You can save up to 10% by combining cover for your building and its contents on the one policy! FYI, the discount doesn't apply to some options, including portable valuables cover.
Home & Contents
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$50offwhen you quote and buy online
- Building damage or loss
- Contents damage or loss
- Legal liability
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
Specified valuable items
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Optional Covers
- Complete Replacement Cover
- Cover for specified valuable items
- Cover for portable valuables
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Building Only
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$25offwhen you quote and buy online
- Building damage or loss
- Legal liability
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
OptionalCovers
- Complete Replacement Cover
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Contents Only
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$25offwhen you quote and buy online
- Contents damage or loss
- Legal liability
Specified valuable items
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
OptionalCovers
- Cover for specified valuable items
- Cover for portable valuables
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Landlord Insurance
If you’re renting out an investment property, you can get cover for the building and the contents you own.
Home & Contents
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Loss of rent
The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$50offwhen you quote and buy online
- Building damage or loss
- Loss of rent
- Contents damage or loss
- Legal liability
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
OptionalCovers
- Complete Replacement Cover
- Tenant Protection
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Building Only
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$25offwhen you quote and buy online
- Building damage or loss
- Legal liability
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
OptionalCovers
- Complete Replacement Cover
- Tenant Protection
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Contents Only
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$25offwhen you quote and buy online
- Contents damage or loss
- Legal liability
Get a quote
Policy document downloads
Product disclosure statement (PDS)
If you’re a renter, you can easily get cover for your stuff.
Home Contents
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$25offwhen you quote and buy online
- Contents damage or loss
- Legal liability
Specified valuable items
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
OptionalCovers
- Cover for specified valuable items
- Cover for portable valuables
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Fire & Theft Only
Contents damage or loss
Up to $25,000 for damage to, or loss of, the contents of your home caused by fire or break-ins.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
$5offwhen you quote and buy online
- Contents damage or loss, up to $25,000
- Legal liability
Get a quote
Policy document downloads
Product disclosure statement (PDS)
Strata Insurance
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Temporary accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Loss of rent
Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.
Office bearer’s liability
Covers up to $1 million for office bearers or committee members if a claim is made against them for a wrongful act.
Shared contents
Offers cover for contents shared between multiples strata properties, such as washing machines, gardening equipment and shared gym equipment that doesn't belong to a unit owner or tenant, covered up to a chosen Sum Insured.
Great for:
DuplexTownhouse Unit/flat
covers
- Property damage or loss
- Temporary accommodation costs
- Loss of rent
- Office bearer’s liability
optional cover
Shared contents
Call us for a quote
13 12 44
More about Strata Insurance
Policy document downloads
Product disclosure statement (PDS)
WHO’S COVERED
Do I need Strata Insurance?
If there’s more than one building on your block of land, or your building shares a wall or other common property such as a driveway or rooftop garden, then you probably need Strata Insurance. AAMI offers cover for properties with two to 10 buildings, with optional cover for shared contents such as washing machines and gym equipment.
Commercial Property Insurance
Building Only
Public Liability
Public Liability offers cover for your costs if you are found to be legally responsible for personal injury to a third party, or damage to their property.
If you’re a property owner and you lease your commercial premises to businesses, we can help you stay covered.
This package includes
- Public liability
And can be customised from the following
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Back in Business
Offers cover for contents shared between multiples strata properties, such as washing machines, gardening equipment and shared gym equipment that doesn't belong to a unit owner or tenant, covered up to a chosen Sum Insured.
Tax Probe
Also known as Tax Audit, this provides cover for the professional and accountant’s fees incurred by you in connection with an audit of your business’ financial or tax affairs by the ATO, or by a Commonwealth, State or Territory department, body or agency.
Learn more about Tax Probe
Operating covers
- Cover for portable valuables
- Business interruption
- Tax probe
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Glass & signs
This provides cover for loss of, or damage to, glass windows, signs and showcases at your business premises.
Commercial premises covers
- Property damage or loss
- Glass & signs
Request a callback
Or call 13 12 44
Policy document downloads
Product disclosure statement (PDS)
Do you run a business from your premises?
If you own the property from which your business operates, you can consider an AAMI Business Insurance package. We offer a range of customisable options that let you put together a policy that suits the needs of your business.
You’ll be able to get cover for damage to your property, public and products liability, theft, damage to glass, and more. You can also get Back in Business cover, which can help to compensate for a reduction to your business revenue following an insured event.
Learn more about Business Insurance
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
Specified valuable items
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Loss of rent
Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.
Loss of rent
The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.
Contents damage or loss up to your chosen amount
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Contents damage or loss
Up to $25,000 for damage to, or loss of, the contents of your home caused by fire or break-ins.
Temporary accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary accommodation
If your home is damaged by an insured event and you can’t live there while it’s being repaired or rebuilt, we’ll cover the time it should take to repair or rebuild, up to 52 weeks for temporary accommodation. The most we will pay for any one incident is up to 10% of the building sum insured, unless your certificate of insurance shows that you have Complete Replacement Cover® option, in which case we pay the reasonable and necessary costs.
Office bearer’s liability
Covers up to $1 million for office bearers or committee members if a claim is made against them for a wrongful act.
Back in Business
Offers cover for contents shared between multiples strata properties, such as washing machines, gardening equipment and shared gym equipment that doesn't belong to a unit owner or tenant, covered up to a chosen Sum Insured.
Glass & signs
This provides cover for loss of, or damage to, glass windows, signs and showcases at your business premises.
Public Liability
Public Liability offers cover for your costs if you are found to be legally responsible for personal injury to a third party, or damage to their property.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
Tax Probe
Also known as Tax Audit, this provides cover for the professional and accountant’s fees incurred by you in connection with an audit of your business’ financial or tax affairs by the ATO, or by a Commonwealth, State or Territory department, body or agency.
Learn more about Tax Probe
optional cover for
Home Owner Occupiers & Renters
If you accidentally drop, knock, spill or otherwise damage something at home, this optional cover can help. It can apply to your house itself, your contents, or both, depending on your policy.
Optional Cover
Accidental Damage at Home
what's included
For Building Insurance:
- We cover the building for accidental loss and damage at the insured address during the period of insurance.
For Contents Insurance:
- We cover your contents for accidental loss and accidental damage at the insured address during the period of insurance
Read the PDS for more detail, including how we settle building and contents claims, limits and exclusions.
Get a quote
Policy document downloads
Product Disclosure Statement (PDS)
optional cover for
Home Owner Occupiers
AAMI Home Assist can offer you help from a plumber, electrician, locksmith or carpenter in the event of a home emergency. So if you’ve had AAMI Home Assist on your policy for 24 hours or more and you come home to something unexpected like a burst pipe or blown fuse, we can help get it sorted ASAP.
Optional Cover
AAMI Home Assist
trades available 24/7
Available to 95% of Aussie homes
Some geographic limitations apply.
Available to 95% of Aussie homes
Plumber
Electrician
Locksmith
Carpenter
what's included
- No excess payable
- 3 callouts per policy period
- Repair materials (up to $50)
- Up to 2 hours of help per callout
- A trusted network of tradies
How AAMI Home Assist works
If you’ve selected AAMI Home Assist as an optional cover on your AAMI Home Insurance policy and you’ve had it for 24 hours or more:
For assistance in a home emergency - ie, a sudden and unforeseen incident at your home which requires urgent attention - call 13 22 44.
We can connect you with a plumber, electrician, locksmith or carpenter.
How AAMI Home Assist works
common emergency repairs
- Locked out of house
- Hot water system issue
- Blocked toilet
- Leaking pipes and toilets
Read the PDS and AAMI Home Assist Terms and Conditions for more detail, including limits and exclusions.
Get a quote
Policy document downloads
Product Disclosure Statement (PDS)
optional cover for
Home & Contents and Building Only Insurance
There’s not much more annoying than fixing broken glass. Whether it’s a shower screen, window, fixed mirror or skylight, it can be expensive and time consuming to sort out. Luckily, with this optional cover, AAMI can help.
Optional Cover
AAMI Excess-Free Glass
what's included
- Replacement of accidentally broken fixed glass in windows, doors, skylights, shower screens and fixed mirrors which are part of the home building
- Repair or replacement of frames in windows, doors and shower screens if necessary to enable the glass to be replaced
- No excess to pay when your claim is only for the broken fixed glass
- Access to trusted glass repairers
This optional cover is for fixed glass only. Refer to the PDS for more information.
Get a quote
Policy document downloads
Product Disclosure Statement (PDS)
Available to 95% of Aussie homes
Some geographic limitations apply.
How AAMI Home Assist works
If you’ve selected AAMI Home Assist as an optional cover on your AAMI Home Insurance policy and you’ve had it for 24 hours or more:
For assistance in a home emergency - ie, a sudden and unforeseen incident at your home which requires urgent attention - call 13 22 44.
We can connect you with a plumber, electrician, locksmith or carpenter.
Tax Probe
Covers you for the professional fees incurred if your business’s financial or tax affairs are audited by an authorised authority.
Back in Business
Covers you for a reduction in your business revenue as a result of damage to your property by an insured event.
Theft
Covers you for the loss of your business contents and stock from theft, attempted theft, armed hold up or an actual/threatened assault.
Property Damage
Covers you for physical loss or damage to your property (ie. your business contents, stock or specified items at the premises) from insured events such as fire, lightning and explosion.
Public and Products Liability
Covers you for the cost of compensation if your business is responsible for personal injury or property damage.
Home & Contents including Legal Liability
Home & Contents covers a range of insured events, such as fire, theft or attempted theft, storms, flood and lightning.
Legal liability covers your liability to pay compensation for death or injury to other people, or loss of or damage to their property, if it results from an incident that’s connected with you owning or living in the home at the insured address. Legal liability on contents covers your liability to pay compensation for an incident which causes death or bodily injury to other people, if it occurs anywhere in Australia or New Zealand.
Damage to other people and their property
Up to $20 million cover for your legal liability for an incident at your rental property connected to you owning the property.
Loss of rent
Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.
Loss of rent
The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.
Contents damage or loss
Only those contents which are owned by the landlord but kept within the property are covered.
Third party cover
You’ll have cover, for up to $20 million, for your legal liability if a third party is injured or has their property damaged in an incident at your house.
Legal liability
We cover your legal liability to pay compensation for death of or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens anywhere in Australia or New Zealand during the period of insurance:
which is unrelated to your ownership of the building, unit or land at the insured address, unless you are living in a unit and/or own the unit and your legal liability is not covered under a building policy which covers that unit; or
if it results from fixtures and fittings attached to the insured address and that you are legally responsible for under a rental agreement.
We also cover you for associated legal costs to defend a claim against you that is covered. We need to first agree to pay the legal costs before they are covered.
Legal liability
We cover your legal liability to pay compensation for death or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens during the period of cover:
in connection with you owning or living in the building; and
at the insured address.
We will also pay the associated legal costs which we have agreed in writing to pay. The most we will pay for all claims from any one incident under building legal liability cover is $20 million, including all associated legal costs.
Lifetime guarantee on building repairs
When we repair or rebuild the building, we guarantee the quality of workmanship of that work for the lifetime of the building if we:
- authorise;
- arrange; and
- pay the builder or repairer directly for this work.
For full details, see the PDS.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Specified contents at home
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Temporary Accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary Accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary Accommodation
If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.
Temporary Accommodation
If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.
Eligible Policies
Eligible policies include AAMI Motor (excluding SA and ACT CTP) and Home Insurance policies purchased between 12th July 2019 and 9th September 2019.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
Cover for spoiled food and medication
If an insured event causes food or medicine to spoil—for example, if a storm knocks out power to your fridge - we'll cover the cost, up to $400.
Cover for motor burnout
If the motor in one of your fixed appliances burns out or fuses and that motor is less than 7 years old, we'll help you take care of repair or replacement.
Home Building Calculator
This calculator has some questions included that you may not find in other calculators, which will impact the estimate that is calculated.
24/7 AAMI Home Assist
Available 24 hours after adding the option to your policy.
General maintenance
AAMI Home Assist does not cover general maintenance, such as the provision or replacement of windows, doors, glass, tiles, carpets and of fittings and fixtures. Other exclusions apply - please read the .
Preventative services
AAMI Home Assist does not cover preventative services, such as the removal of property, rubbish or debris. Read the .
Disaster response
AAMI Home Assist is not an emergency rescue or disaster response service. Read the to find out more.
Where an emergency situation poses a risk to your personal safety or property, or the personal safety and property of any other person, contact the appropriate emergency or rescue services.
This doesn’t cover damage caused by:
- Wear and tear
- The gradual deterioration of something with age
- Deliberate acts
- Defective workmanship
Limits and exclusions
This Optional Cover is for fixed glass only. Refer to the PDS for more information.
