Compare 3,825 1-800-Flowers.com Reviews & Experiences (2023) (2024)

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DebbieYulee, FL

Verified purchase

Contract & TermsPunctuality & SpeedOnline & AppRefunds & PayoutsStaff

Reviewed Dec. 13, 2023

I ordered an arrangement on a Friday for a funeral that was happening the following Monday. The day of the funeral I called to verify the time and I was assured that the flowers would arrive on time. As people were leaving the church the delivery man brought in the flowers and just placed them at the back of the church. No explanation, no apology, no offer to take them to the graveside. When I called the company to request a refund they offered 50% back, this was an arrangement that was almost $300, not to mention my sadness that the flowers did not arrive on time.

Ultimately, after a long time on the phone, they offered to send a new arrangement to the recipient of my choice, for no charge. I thought that was reasonable but still not satisfactory. The arrangement that ultimately was received by my cousin was pretty but not at all what was pictured on their website. I will never use this service again. I will give props to the representative that I worked with, (Lilibeth) who was kind and very sympathetic to the whole situation.

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StevenWichita, KS

Customer ServiceStaff

Reviewed Dec. 11, 2023

Their Customer Service Representatives are unable to assist! Firstly, there is a horrible language barrier/ability to understand them. Secondly, they are unable to communicate -resolve issues. I just renewed my Celebrations Passport on 12-2-23 and since then, I'm still unable to use it! I've given up and they may keep my $19.95 renewal and I'll order elsewhere/order something else instead of flowers! OMG! I'm so frustrated. Worst CS Ever!

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IgorNew London, CT

Customer ServicePunctuality & SpeedStaff

Reviewed Dec. 11, 2023

Did flowers order to deliver in Prague (Czech Republic) a WEEK AHEAD of our niece anniversary day. At early morning of delivery day got email stating order is ready for delivery from local florist, then nothing. At the end of the day, having no delivery confirmation from recipient, got into chat on 1-800-FLOWERS website with two representatives sequentially, both totally helpless to explain why this happened, can it be fixed ASAP and so on. Next day had a phone conversation with another one representative. Finally flowers were delivered 3 days later. The only apology from 1-800-FLOWERS is a formal "sorry" and $20 discount with next order.... Really, with another competitors on the market? Here, in US, I would get full refund for failed service from most of suppliers.

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SuzanneProspect, KY

Customer ServicePriceRefunds & Payouts

Reviewed Nov. 28, 2023

We tried to send flowers same day to a funeral for a close family friend, the extra charge for same day was paid but flowers not delivered on date promised, not even did they deliver the next day, which was the date of the funeral. When called they said they could send it the house, which we accepted. Then they notified us they couldn't find anyone with a large peace lily to deliver and they issued a refund (This was in Louisville KY so not a small town). We also ordered a personalized blanket to be delivered to the the daughter of the deceased and paid for expediated delivery. It was promised to be delivered in 4-5 days, it never. After 11 days I was told they couldn't fulfill delivery and I was issued a refund but could reorder (why would I put myself through this again). I wish I had it all over to do so I could have used a local vendor. Now it looks as if we did nothing close for a family friend. ABSOLUTELY DO NOT RECOMMEND.

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DouglassStuart, FL

Customer ServicePunctuality & SpeedOnline & App

Reviewed Nov. 24, 2023

I tried to order a center piece for Thanksgiving. After completing all the information the web site, I got a window stating that they could not accept my order at this time. The next day I had a withdrawal for $69.53 from my checking account. I received no conformation number and I believed the order had been canceled. Called customer service, and they could not help me without a confirmation number. According to customer service they never received the order and I would be credited in 48 hours. It is now four days later, no credit, no flowers, just a withdrawal from my account. In my opinion this is outright fraud. I would not do business with this company.

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StephanieWorcester, MA

Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

Reviewed Nov. 18, 2023

Do not put your trust in this company for your important occasions! I came here to leave a lousy review/complaint because I'm seething! I was blown away by the number of other people screwed over by this company! I ordered flowers for a funeral today - same day delivery. The idiot driver "couldn't find" the address... (of the funeral home on a main street in Westboro, MA, mind you!) So I get a call informing me of this at 3:30pm and letting me know the driver had already left the location and they "won't be going back" ! Oh really???? I blew my stack! The rep was very helpful and called back at 4:15pm with the news that they contracted another shop who guaranteed delivery by 8-8:30am tomorrow morning, which was still acceptable. Okay... happy and relieved now.

"Cue 6:37pm!" We're so sorry - we were just informed by the shop that they can't guarantee delivery for tomorrow morning, but... "We can send to the family's home"! Whaaaatttt??? "The family?" Well, let's see... in a big Italian "family"... who's house should I choose? Blood pressure goes thru the roof again and I demand to speak to a supervisor who at first is "too busy to talk with me".... It's laughable... I hold nothing back now, demanding they get her on the phone. She does. I say "you're not a Mom and Pop business! You mean to tell me a million dollar+ company like yours can't secure a flower delivery within the hundreds of shops you're contracted with?".

As I'm sure you can already guess, it was a complete waste of time! But... they will provide a "refund"! I told her they owed me money... not a refund (because they better not have charged a single penny on my card!), but they should pay me the amount of the flowers because of their incredible screw-up which now leaves me screwed, because guess what??? All the flower shops are now closed for the night and don't open in the morning until it's too late! They have lost my business for good... it's the 2nd time I've incurred this issue - there won't be a 3rd and I will be sure to let my very large family and friends know to steer clear. I am furious, embarrassed and heartbroken over this and I will never forget it!!!

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WilliamRiverside, NJ

Customer Service

Reviewed Nov. 15, 2023

I completed their automated survey and was advised, I would be given a $20.00 credit to my account and a replacement would be sent to the recipient. Neither of these things happened and and emailed again with no response. I ordered the high end flowers which arrived in a broken vase and a few of the flowers were broken. I even provided pictures which were sent to me by the recipient of this gift. I have used 1800FLOWERS for years but NEVER AGAIN.

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PatrickChattanooga, TN

Customer ServicePunctuality & Speed

Reviewed Nov. 11, 2023

Local florist delivered flowers ordered from 1-80- flowers for my 25th wedding my anniversary. Not what I ordered. They said, "we will send a replacement.." Never arrived. Chat again. "Oh we will send a replacement." Never arrived. Called Customer Service. “I will personally make sure it happens. I’ll even call your wife to apologize”…No flowers! I just gave up.

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As an expert in customer reviews and service-related industries, it's evident from the provided reviews that customers have faced several issues with 1-800-FLOWERS, ranging from late deliveries to customer service problems. The common themes include delivery delays, unmet expectations regarding the quality of the products, and difficulties in obtaining refunds.

Late Deliveries:
- The reviews consistently highlight instances where customers experienced delays in the delivery of flowers and other products.
- In one case, flowers for a funeral arrived three days late, causing distress to the customer.
Customer Service Issues:
- Several customers complain about poor customer service experiences, including communication barriers and an inability to resolve issues.
- Instances of unhelpful representatives and difficulties in obtaining timely and satisfactory resolutions are mentioned.
Refund and Payout Problems:
- Refund and payout issues are a recurring theme, with customers expressing frustration over the refund process.
- In some cases, customers were offered partial refunds, and there were challenges in obtaining a full refund for the failed service.
Product Quality Discrepancies:
- Customers noted discrepancies between the products they ordered and what was delivered, with images on the website not matching the actual arrangements.
- One customer mentioned that the arrangement received by the recipient was different from what was pictured on the website.
Ordering and Account Issues:
- Technical issues during the ordering process were reported, such as the website not accepting an order despite a subsequent withdrawal from the customer's account.
- Automated surveys promising credits and replacements were not fulfilled, leading to further dissatisfaction.
Passive Customer Service:
- In some instances, the burden of resolving issues was placed on the customers, as they had to contact different departments to obtain refunds in bits and pieces.
Emotional Impact:
- Several reviews mention the emotional distress caused by the late or failed deliveries, especially in sensitive situations such as funerals and birthdays.

In conclusion, these reviews collectively paint a negative picture of the customer experience with 1-800-FLOWERS, highlighting issues related to late deliveries, customer service communication, refund processes, and product quality. The company may benefit from addressing these common concerns to improve overall customer satisfaction and loyalty.