About Chong Hing Bank Internet Banking Services
- What is it?
- What are the services available?
- Who can apply?
- Can I access it overseas?
- Is there any service fee?
- "Report ATM Card Loss" or "Report Credit Card Loss"
Applying for Chong Hing Bank Internet Banking Services
- How do I apply?
- What is the difference between "Single Authority" and "Joint Authorities"?
- Can I subscribe to "Joint Authorities" if I am an existing "Single Authority" user?
- Why do I need to register my bank accounts to it?
Chong Hing Internet Banking Services Online Activation
- How to use "Chong Hing Internet Banking Services Online Activation"?
- How long does it take to go through the activation process?
- What can I do if I forget / lose my ATM PIN?
- Can I change my Logon Name and password?
Add / Delete Account
- How to use "Add / Delete Account" on Internet Banking?
- If I delete the display of one of my accounts on Internet Banking, can that account be added again"?
- Can I delete the display of registered third party account via Internet banking?
- Are there any maximum limit for number of accounts to be displayed on Internet Banking Account Overview?
Transaction Limit Setting
- What is "Transaction Limit Setting" ?
- Can I set a higher daily cumulative transaction limit via Internet banking?
Getting Start with Chong Hing Bank Internet Banking Services
- How do I access it?
- Can I change the "Customer Reference Number"?
- Can I change the password?
- How do I personalize a Logon Name?
Using Chong Hing Bank Internet Banking Services
Account Enquiry
- Can I check the balance and transaction history of all my accounts?
- How far back can I view the transaction history?
Fund Transfer
Fund Transfer within Chong Hing Bank
- What types of "Fund Transfer" can I make?
- Can I cancel the instruction for the fund transfer?
- Is fund transfer service free of charge?
- Is there any daily transaction limit?
Transfer to Other Bank's Account
- What are CHATS and Electronic Clearing Service?
- Can I cancel the instruction for the fund transfer?
- Are there any charge for the CHATS and Electronic Clearing Service?
- Is there any daily transaction limit?
- Can I transfer fund to unregistered other bank's accounts?
- How do I register a third party account in Internet Banking?
Online Telegraphic Transfer
- Can I transfer fund to other non-registered overseas bank's account?
- How do I register for using telegraphic transfer service?
- Can I cancel the instruction for the fund transfer?
- Is there any charge for the Telegraphic Transfer Service?
- Is there any cut-off time for the Telegraphic Transfer Service?
- Is there any daily transaction limit?
- Are there any restrictions on individual accounts holders’remittance of RMB to their Mainland accounts?
- When will the Mainland beneficiary account receive the remitted RMB funds?
Foreign Currency Exchange
- What type of foreign currencies can I buy or sell?
- Is there any cut-off time or effective time for Foreign Currency Exchange instructions?
- Is there any daily transaction limit?
Bill Payment
- What types of bill can I pay?
- Do I need to pre-register any bills?
- How do I register for using two-factor authentication?
- How do I pre-register bills?
- Is there any daily transaction limit?
- Is there any charge for the Bill Payment Service?
- How to set up "Forward-dated Payment" service?
- How long can be pre-set for the forward-dated bill payment instruction?
- How to know the forward-dated bill payment instruction is successful processed?
- Can “Forward-dated Payment” service setup on Saturday, Sunday or public holiday?
- Can I cancel the instruction for the payment?
e-Bill
- What is the difference between e-Bill Service and Bill Payment Service in Internet Banking Services?
- What types of e-Bill can I pay?
- Do I need to pre-register any e-Bill?
- How do I pre-register e-Bill?
- Can I cancel the instruction of e-Bill’s payment instruction?
- Is there any charge for the e-Bill Service?
- Can I pre-register e-Bill for third party bill owner?
- Is there any daily transaction limit?
- How long can I view the e-Bill history?
- How can I de-register e-Bill?
- How can I receive e-Donation receipt?
- Can I continue to receive paper bills after registering the e-Bill service for Water Bill and Demand for Rates and/or Government Rent?
- Can I register the e-Bill service if I have already subscribed for the e-Bills from WSD or RVD?
- When should I register for e-Bill service if I would like to receive e-Bill summaries for my next Water Bill or Demand for Rates and/or Government Rent through e-Bill service?
Fixed Deposit
- What kinds of Fixed Deposit transaction can I perform?
- Is there any cut-off time or effective time for Fixed Deposit placement and change maturity instruction?
- What is the minimum deposit amount for Fixed Deposit Placement?
- What do I select from Change Maturity Instruction?
- When will the renewed maturity instruction become effective?
Credit Card Services (For Personal Customers only)
- Can I check my Credit Card transaction history?
- How do I settle my outstanding balance?
- Can I transfer money from my Credit Card to other designated account?
- How do I perform Credit Card Cash Advance transaction?
Investment Profile Questionnaire
- Who can use the Investment Profile Questionnaire?
- If I am not a Chong Hing Bank customer, can I complete the investment profile questionnaire via Chong Hing Bank Website without applying Internet Banking Services?
- If I am not a Chong Hing Bank Investment Account customer, can I complete the investment profile questionnaire via Internet Banking Services?
- Can I complete the investment profile questionnaire via mobile phone or mobile app?
- Is Investment Profile Questionnaire applicable to Corporate Investment Account?
- When I subscribed iBond, I have only opened an Investment Account without completing the investment profile questionnaire. Can I complete the investment profile questionnaire via Internet Banking Services for the first time?
- Is it a 24-hour service for completing investment profile questionnaire via Internet Banking Services?
- Are the questions and assessment methodology the same when I complete the investment profile questionnaire via different channels?
- Can I get the score and result (i.e. the risk tolerance level and risk profile) immediately after I complete the investment profile questionnaire via Internet Banking Services?
- Can I lower my risk tolerance level after I completed the investment profile questionnaire via Internet Banking Services?
- Do I need to print and sign the questionnaire and return it to any branches for confirmation after I completed the investment profile questionnaire via Internet Banking Services?
- Will I receive any notification letters or electronic messages after I completed the investment profile questionnaire via Internet Banking Services?
- Will I receive alert regarding the due date of my investment profile questionnaire via Internet Banking Services?
- If I am not a Chong Hing Bank customer or I have not activated Internet Banking Services, can I experience how to complete the investment profile questionnaire?
Cashier's Order / Demand Draft and Cheque Book Services
- Can I purchase Cashier's Order / Demand Draft online?
- Is there any cut off time set for pre-ordering Cashier's Order, Demand Draft?
- Will the Bank charge me immediately after pre-ordering?
- How do I apply for Cheque Book?
- Is application of Cheque Book free of charge?
Rate Information
- Are the rates displayed at "Rate Information " regularly updated?
Internet Banking Transaction Enquiry
- Does "Internet Banking Transaction Enquiry" reflect all the latest transactions?
- How do I know whether my instruction has been executed successfully?
- How far back can I view the Internet Banking Services transaction history?
- What is "Pending Transaction" and "Approval History Enquiry"?
Investment Account Enquiry
- Can I enquire my Investment Account via Internet Banking?
- Which type of Investment products I can enquire?
- I have just subscribed an investment product at the branch, will the related record be displayed instantly on Internet Banking?
- Will the market price of investment product update instantly?
Account Operation
- What should I do if I forget my Customer Reference Number or Logon Name?
- What should I do if I forget my password?
- How do I reactive a locked Internet Banking Services due to multiple wrong password inputs?
- Can I assign different transfer limits to different users?
- Can I temporarily suspend my Internet Banking Services and resume at a later date?
- How do I cancel Internet Banking Services?
Two-factor Authentication
General Enquiry
- What is two-factor authentication?
- How does the Bank support the use of two-factor authentication?
- What types of Internet Banking Services require two-factor authentication?
- Does the Bank charge the customers for using two-factor authentication?
- Can I cancel the registered two-factor authentication service?
- If any of my two-factor authentication tools is stolen or lost, what should I do?
SMS-based one-time password (OTP)
- What is SMS-based one-time password (OTP)?
- How do I register for SMS OTP service?
- Is there any service charge to use SMS OTP service?
- Can I receive SMS OTP overseas?
- Why do I receive a SMS with strange characters?
- In case my mobile phone were stolen or lost, what should I do?
Mobile Token
- What is Mobile Token?
Customer Service and Support
- How do I send message to the Bank?
- Whom do I contact if I have questions in using Internet Banking Services?
Online Security
Technical Highlights
- What do I need to use Internet Banking Services?
- How do I enable Java, JavaScript and TLS? (Microsoft Internet Explorer 8 or above)
- If my Internet connection were cut off after my transaction confirmation, how would I know whether the transaction has been processed?
- What should I do if I do not get a response after clicking a hyperlink, a button or an icon?
