‎Chase Mobile®: Bank & Invest (2024)

Apr 2, 2024

Version 4.510

4.8 out of 5

5.5M Ratings

5.5M Ratings

Inventor / ESG Thought Leader , 03/09/2024

Longtime (Loyal) Customer

I have gotten the hang of Zelle and electronic payments. I may have written two personal checks last year and 50 business checks. We make wire transfers to China, France, Israel, Ukraine, and Domestic without any issues. I appreciate the fact that I can download PDF statements. I highlight what is tax deductible. I have not yet tried an accounting software program but will this year. Chase approved my business over four years ago. We didn’t know where we were going or what we were getting into. We were required to get special permission to open our account, since we expected to enter a highly regulated and sensitive business. Approval from NY came quickly. It has been a struggle but Chase put up with me. Our R&D is about complete and we will be a real operating company soon. It will be interesting and exciting to see how our Chase relationship evolves once we become a globally valuable Billion Dollar Chase Customer. I visit my Chase branch every Friday and make a $100 withdrawal. I am always excited to visit with my Chase tellers. My branch is located at the end of my street. Sometimes I walk my dog and take him into Chase with me. They used to have dog treats, which was always a warm welcome. I would be grateful if Chase brought the dog treats back. Thank you, Mark

Dryatofa , 10/02/2022

Great App but Slight Accessibility Challenge

I have found this app to be easy to use, and it appears to be accessible with screen readers. I have only come across a slight challenge that may make this app difficult to use for blind users. When you use the app to sign up for online banking, you are only given a five or ten minute session before your progress is lost. For a blind user, this is not enough time for card activation because we can't read the card number, meaning that we need to use a special software to scan the card and read the number aloud so we can type it. This process alone took me long enough to time out my session so when I finished typing the number my progress was lost. People who are blind simply can't read and type as fast as sighted people, so these sessions are not long enough. I understand that this is for security, but to make this app more accessible, I recommend thirty minute sessions. If this is not possible, another option would be to add an option to the session time out screen saying user is still there. Instead of just telling you the session will time out in one minute, it could ask if you are still there and if the user does not answer within a certain time it will automatically log off. I thank anyone who has read and considered this feedback, as well as any developers who could work to implement it.

MLB Clt , 09/14/2021

Mortgage experience and mobile experience stink

I was a chase credit card customer and the app was always fine for what I needed. We’re currently going through the home loan process and your app is embarrassingly terrible. I can’t believe such a large bank has an app that can’t render on an iPhone. For two or three weeks we had someone listed in the app as part of our loan team and it wasn’t the correct rep. We kept reaching out to him with no response, come to find out that we got put with a different rep but the app doesn’t update that detail into the loan moves into a new status. What?! The screens are all tiny and you can’t zoom in!! You can’t download the documents from your phone either. You also can’t go into the mortgage portal and open a document and try to go back and do something. The app signs you out instantly. The reps even mentioned how terrible it was. Anytime I use the app to look for tasks I have to close the app and re log in multiple times. The message your team function is completely useless. Our rep told us she doesn’t get a notice when we message through that method and to email her instead. Why the heck even put it there?! We also have been asked repeatedly to upload the same information over and over. According to the rep, they have tons of issues seeing our documents and they get “lost”. How reassuring. It’s only the biggest purchase I’ve ever made and all of my personal information. Y’all need to fix these issues. This app is bad.