'Cancel For Any Reason', For Ultimate Peace of Mind - Cover Genius (2024)

‘Cancel for Any Reason’ (CFAR) protection allows the world’s largest ticketing platforms such as SeatGeek as well as digital companies like Booking Holdings, owner of Priceline, Kayak and Booking.com, Coupang, MakeMyTrip, Via.com and EaseMyTrip to offer fair refund protection to their customers anywhere in the world.

Build trust and loyalty with your global customers with protection dynamically priced to optimize sales embedded directly in the booking path. The result is higher conversions and happier customers thanks to a seamless refund experience that doesn’t require them to provide a reason for cancellation. We’re licensed or authorized in more than 60 countries and 50 US states and provide instant refunds upon approval in 90+ currencies all from a single API call, so your customers are protected wherever they are.

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CUSTOMERS WANT HASSLE-FREE REFUND PROTECTION

Customers desire a pain-free refund experience as much as a seamless booking process. The global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius explores consumers’ experiences when requesting refunds and their interest in adding CFAR protection to their next live event ticket purchase or travel booking.

  1. 60% of respondents said they would be highly likely to purchase a live event ticket, airfare or accommodation if offered ‘Cancel for Any Reason’ (CFAR) refund protection.
  2. In addition, they’re willing to pay 133% more for CFAR, due to the convenience of not having to sort through paperwork.
  3. Overall, those who have purchased CFAR protection for their tickets or travels are more satisfied with their experience, shown by a 17 point jump in Net Promoter Score (NPS) compared to non-CFAR protection.

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Helping Your Customers Book With Confidence

Whether it’s a bout of the flu or a broken-down train, there are all kinds of unexpected reasons why your customers can miss their departure or booked event. And when things go wrong, the right protection can prevent disappointment from turning into a costly disaster. More importantly, our flexible global distribution platform XCover lets you offer customized solutions that deliver tailored protection for any scenario, anywhere in the world.

A HASSLE-FREE REFUND EXPERIENCE

When life doesn’t go according to plan, a fast resolution makes all the difference. We’ve tailored the refund process to either be the same as your current refund process, or we can handle them for you, so you can deliver a seamless experience that’s fast, simple and stress-free. If things don’t go as planned, with just one click, customers can change their plans and receive instant refunds upon approval in 90+ currencies via various payment methods.

Despite high demand, 5 out of 10 respondents were not offered “Refund Protection” for the most recent purchases. This gap presents an opportunity for digital companies to drive customer satisfaction and loyalty with CFAR Refund Protection.

Through this globally-available breakthrough solution, we help you meet your customers’ needs by enabling them to complete their bookings knowing that refunds are available, no questions asked. Grounded in fairness and a better-end-to-end experience, offering CFAR protection leads to higher revenue and happier customers as evidenced by our industry-leading post-refunds NPS.

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A USER-CENTERED APPROACH

Our CFAR refund protection provides your customers maximum utility while balancing profitability and sustainability for partners and carriers. By dynamically setting deductibles based on purchase date, we ensure fair outcomes for your customers so they keep coming back, boosting customer satisfaction and resales.

With AI-backed optimization of pricing and deductibles, XCover’s tech-led approach reduces risk and low attendance while optimizing core conversions for our partners.

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Watch our solutions come to life

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How Coupang increased core conversions by adding “Cancel for Any Reason” protection

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How MakeMyTrip gives travelers convenience and peace of mind with ‘Cancel for Any Reason’ protection

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How Ryanair drives loyalty by creating adaptable embedded protection using XCover

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How Icelandair Integrated XCover To Become The First National Airline To Offer Covid Protection

WANT TO FIND OUT MORE?

Get in touch and discover how our global distribution platform can help grow your business.

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'Cancel For Any Reason', For Ultimate Peace of Mind - Cover Genius (2024)

FAQs

Is cancel for any reason travel insurance worth it? ›

Most basic travel insurance policies only cover cancellations under certain circ*mstances. Cancel For Any Reason add-ons let you do just that, but they can be pricey. It might make sense if you have uncertain plans and can't book refundable tickets or fares.

Does travel insurance cover cancellation? ›

It's a feature that responds to unforeseen events that could prevent you from embarking on your trip, such as accidents, emergencies, or even bereavement. While most travel insurance policies include some level of cancellation cover, the extent of this cover can vary significantly between different insurers.

What does Cover Genius do? ›

Licensed or authorized in over 60 countries and all 50 US States, Cover Genius enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers.

What is not covered in travel insurance? ›

Reasonably foreseeable events. Known storms, epidemics, acts of war. Travel restrictions imposed by government authorities. Pre-existing conditions, unless the Premium plan is bought within the window for coverage.

What is the best reason to cancel an insurance policy? ›

Reasons to consider canceling your insurance policy:

You believe you're paying too much for insurance. Your business has changed, and you need different coverage. You're moving out of state, and your current insurer doesn't offer policies in your new location. You're unhappy with the service your insurer provides.

Does travel insurance cover if you change your mind? ›

If required conditions are met, you may be eligible for reimbursem*nt of 50%-75% of your of your insured, prepaid non-refundable trip costs if you are canceling at least 48 hours prior to departure, unless otherwise noted.

Does a credit card cover holiday cancellation? ›

If you paid for your holiday by credit or debit card, some travel insurers might ask you to make a claim with your card provider before making an insurance claim. Making a claim with your credit card provider could mean you get more of your money back.

What happens to travel insurance if trip is Cancelled? ›

The details vary from provider to provider and with each plan. If you do need to cancel, you will be reimbursed 100% of the prepaid, non-refundable trip cost for which you are insured and can provide documentation. All of this coverage, is only if the trip is cancelled due to a specific, unforeseen covered reason.

Who owns Cover Genius? ›

OUR FOUNDERS

Cover Genius was founded by Chris Bayley and Angus McDonald in 2014. Since then, we've recruited a global team of experts who deliver on our mission to enable the world's largest digital companies to protect their global customers.

How much does Cover Genius pay? ›

Cover Genius Salary FAQs

The average Cover Genius hourly pay ranges from approximately $25 per hour (estimate) for a Customer Content Assistant to $109 per hour (estimate) for an Insurance Specialist. Cover Genius employees rate the overall compensation and benefits package 4/5 stars.

Is Cover Genius a unicorn? ›

Cover Genius was founded in 2014 by Angus McDonald, a former Yahoo exec, and Chris Bayley, a former Google BDM, initially selling travel insurance before expanding into other coverage. It hit unicorn status in 2021 and is now headquartered in New York, with 30 million customers globally.

Is Cover Genius an insurer? ›

We're not a typical insurance company, we're an insurtech, which means we have expanded capabilities including reinsurance and owning captive insurers.

What is the NPS score for Cover Genius? ›

Cover Genius' post-claims NPS stands at +65‡, the highest independently monitored score for any insurance company worldwide. Cover Genius is the insurtech for embedded protection.

How many customers does Cover Genius have? ›

Licensed or authorized in over 60 countries and all 50 US States, the insurtech enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers.

Who owns XCover? ›

XCover is owned by Cover Genius, the insurtech for embedded protection who was recently ranked #1 in the Financial Times list of fastest-growing companies.

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