Amazon Holding Seller Funds - Amazon Sellers' Lawyer (2024)

Amazon Holding Seller Funds & Inventory

A suspended account brings an Amazon seller’s entire business down.

Amazon Holding Seller Funds - Amazon Sellers' Lawyer (1)

“Your Amazon selling privileges have been removed. To sell on Amazon.com, please provide a detailed plan of action on how you will address these issues.”

Being barred from selling on Amazon is detrimental enough – but to top it off, Amazon will refuse to release your funds while your account is suspended. Regardless of the transaction in question or issue that brought on the suspension, Amazon will holdallof the funds in your seller account balance.

Is this fair? Absolutely not.

Of course, Amazon wants to maintain flawless customer service for all of their customers – their core principles state this explicitly. But what about the sellers? Running an ecommerce business should not be a constant risk – but when you sell on Amazon, that’s exactly what it is.

Merchants Seea Rise inAmazon Holding Seller Funds

Maybe you signed up for an Amazon seller account with the goal of launching your dream business through the platform, or maybe you just wanted to try your luck at making some money online by selling a few unwanted items. Either way, Amazon holding seller funds is probably not an issue that came to mind.

When you make a sale, the money is yours, right?
Unfortunately with Amazon, that’s not always the case.

A rising trend in Amazon holding seller funds has many sellers concerned – with any issues that come up on your account, warranted or not, Amazon’s policies state that your funds can be held for up to 90 days. When an online merchant’s money is withheld for three months, other aspects of the business are put on hold with it. This includes the ability to purchase new inventory, make other business investments, and keep the company up and running properly.

What if my money is being held even after I’ve submitted an appeal?

If Amazon is withholding your money and refusing to release it after your plans of action and your appeals, you have every right to take Amazon to arbitration.

If the amount that Amazon is refusing to release to you is up to $10,000 and you are successful at arbitration, Amazon is obligated to pay the costs. If the amount Amazon is refusing to release to you is over $10,000 but up to $75,000, you can use the American Arbitration Association’s expedited arbitration system.

If you hire us to represent you in that matter, we can also provide you with flat fees so that you will know exactly what it will cost to seek an order directing Amazon to release your money. Expedited arbitrations can be completed within 60 days of filing. The rules in expedite arbitrations state that you are entitled to your hearing within 30 days of the arbitrator being appointed to your case.

If Amazon is refusing to release your money to you, you are not impotent. Amazon does not have the final decision-making power. We can stand with you, we can help you stand up for yourself.

The Seattle Attorney General’s office receives hundreds of complaints against Amazon, with most of them coming from merchants alleging issues of Amazon holding seller funds arbitrarily. With no valid explanation as to why the funds are being held and no true platform to express their arguments, sellers are undoubtedly receiving the short end of the stick when it comes to disbursem*nts.

What’s more, it is near impossible for online merchants to go up against Amazon. The platform’s power increases daily as they enter new markets including food and grocery, custom designs, and handmade products, and it is becoming clear that online merchants on other platforms don’t stand a chance. Along with unmatched prices for every product available, Amazon has now ventured into selling services and even lending options for sellers. How can you beat that?

It is a difficult choice for every ecommerce entrepreneur, without a doubt. One route is to reach Amazon success, only to have the all-too-common issue of Amazon holding seller funds from you without warning. The other route is to try and fight against Amazon with your own website sales or selling on other platforms, which is a war that will not end in favor of anyone except Amazon at this point in time.

If you have funds being held by Amazon, call our law firm for a free consultation: 1-877-9-SELLER.

GET HELP NOW: The law firm of Rosenbaum Famularo, PC is required by law to assure you 100% confidentiality. We protect your privacy under the Attorney-Client Privilege.

On November 29, 2018 / Arbitration, Legal, Seller Tips, Suspension
Amazon Holding Seller Funds - Amazon Sellers' Lawyer (2024)

FAQs

How long can Amazon legally hold your money? ›

Sometimes, Amazon may also hold funds for up to 90 days. This usually occurs when there is a big chance of fraud or when a seller has previously broken Amazon's rules. Amazon may hold your payment for over 14 days as an “account level reserve.”

Does Amazon hold funds for new sellers? ›

After you complete registration and start transacting, you're placed in Reserve Tier I. For Reserve Tier I, 100% of the funds received for processed transactions are held in reserve for seven days after the transaction processing date, before being automatically disbursed to your bank account.

How do I complain to Amazon about a seller? ›

4 Easy Steps to Report a Seller on Amazon
  1. Step 1 – Identify the Nature of Violation. If you want to know how to report a seller on Amazon, first you must know what violation they committed. ...
  2. Step 2 – Document the Seller Violations. ...
  3. Step 3 – Contact the Seller Directly. ...
  4. Step 4 – Report Abuse from Seller.

How do I open a case with Amazon seller support? ›

How to open a support case on Amazon Seller Central?
  1. Type your issue on the input box that says "Describe your issue"
  2. Click Continue.
  3. Click on Email or Phone (whichever support method you prefer)
  4. Fill out the questions and click Send.

What is the Amazon 180 day rule? ›

After you leave an Amazon Household, only the primary Amazon Prime member will keep Amazon Prime benefits. You'll no longer have access to shared content in the Family Library, and you won't be able to join a different Amazon Household for 180 days.

How long does Amazon take to release funds? ›

Payments are normally disbursed every two weeks, so the time period between the sale and the date you are paid for it will be between 14 days and 1 day depending on when the sale closed in relation to the next disbursem*nt day.

How long does Amazon take to pay sellers? ›

It usually takes 3 to 5 business days from the time we settle your account and initiate an ACH transfer before the funds arrive in your account.

Does Amazon refund sellers? ›

If the customer does not return the product to an Amazon fulfillment center within 45 days of initially receiving it, Amazon will recharge the customer if they were already refunded, and will reimburse the seller for the item. Typically, Amazon automatically reimburses you after 45 days.

Does Amazon help new sellers? ›

Grow with tools and programs

Speed matters-and for Amazon sellers the first 90 days are especially critical. That's why we invented the New Seller Guide, a set of brand, logistics, pricing, and promotional services that are backed by data science and designed to fuel the growth of new sellers.

How do I escalate an Amazon seller issue? ›

Effective escalation process

You will need a comprehensive plan of action and an escalation letter that points out all the important keys that the investigators have somehow missed. Include in your escalated appeal for a senior investigator or Seller Performance Manager to review your revised plan of action fully.

How do I escalate a complaint to Amazon? ›

Amazon Pay, the company's online payments processing service, accepts complaint files about payment through its phone number or address. The phone number is 866-216-1075, and the address is Amazon Payments, Inc. PO Box 81226 Seattle, WA 98108.

How do I get my money back from a seller on Amazon? ›

To request a refund:
  1. Go to Your Orders.
  2. Locate the order.
  3. Select Problem with Order.
  4. Select your problem from the list.
  5. Select Request Refund.
  6. Enter your comments in the text box.
  7. Select Submit.

How do I open a dispute with an Amazon seller? ›

Contact a merchant to resolve an issue

On the Account Activity page, find the appropriate order or transaction, and then click Details. On the View Order Details page under Contact merchant, click the merchant's email address, enter your message, and then send them an email about your issue.

Where are Amazon seller Central cases? ›

All your cases are listed in Your Interactions on your account. You can access Your Interactions in Your Account.

How do I file a seller claim on Amazon? ›

Log in to your Amazon Payments account on the Amazon Payments Website. Locate the order or transaction on the Overview page. Click the Details link to view the transaction details. Click View/File Claim to view the claim details.

How do I get my Amazon account out of hold? ›

The fastest way to unlock your account is to submit the requested details yourself through our secure sign-in portal. Our Customer Service team can guide you in this process, but will ask you to follow the same instructions.

How long does Amazon take to unhold account? ›

For example, if your account is on hold due to suspicious activity, you may be asked to provide additional information about your recent orders or activities. Once you've submitted all the necessary documentation, Amazon will review your case and decide within 3-5 business days.

How long does Amazon have to refund your money? ›

Refund Times
Refund MethodRefund Time (After Refund Is Processed)
Amazon.com Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardUp to 10 business days
6 more rows

How long does Amazon try before you buy hold your money? ›

Prime Try Before You Buy is a Prime-exclusive program where you can try eligible items from women's, men's, kids', and baby clothing, shoes, and accessories before you buy them. You have seven days to try the items at home and we'll only charge for the items you keep.

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