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ConsumersAdvocate.orgRating: 3.4 / 5 (Very good)
113 Customer Comments & Reviews - see all comments
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CSA Travel Insurance is owned by Europ Assistance, a company that specializes in emergency assistance services.CSA Travel Insurance is based in San Diego, California and was started in 1991.The company mainly offers two types of travel insurance that covers basic items such as trip cancellation, interruption and delays. CSA Travel insurance optional items include rental coverage and trip cancellation for any reason with its Custom Luxe plan.
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How is CSA rated?
Breakdown
3.5/5
Coverage
3.5/5
Extra Benefits
3.0/5
Financial Strength
Overall Rating: 3.4 / 5 (Very good)
CSA Travel Protection is one of the leading travel insurance providers in the industry, despite their average financial ratings.One of the features unique to their plans is their Consult a Doctor service, that puts customers in touch with medical professionals, no matter where they may be. They offer a wide array of affordable coverage, and their ample array of service providers across the globe ensure that their customers will find the help they need during their travels.
CSA Plans & Coverage
Coverage - 3.5 / 5
CSA Travel Protection offers two coverage plans: Custom and Custom Luxe.Their basic Custom plan covers the essentials, at good limits, whereas the Custom Luxe also includes generous plan maximums, and a large array of extra features, such as car rental coverage and supplier default.
Available Plans | Comprehensive Trip Cancelation/ Interruption Medical Baggage Accidental Death Group |
Trip Cancellation/Interruption Coverage | Injury/Illness/Death of Traveler Natural Disaster at Destination Terrorism/Evacuation at Destination |
Emergency Medical and Emergency Transportation Coverage | Doctor, Hospital, or Other Licensed Provider Emergency Medical Evacuation/Repatriation |
Baggage Coverage | Lost/Damaged/Stolen Baggage Delay Coverage |
Emergency Medical Coverage Details
Emergency Medical Pre-Existing Condition Coverage | |
Maximum Emergency Medical Reimbursem*nt | $250,000 |
Maximum Emergency Medical Evacuation Reimbursem*nt | $1,000,000 |
Baggage Coverage Details
Maximum Baggage Reimbursem*nt | $2,000 |
CSA Financial Strength
Financial Strength - 3 / 5
CSA is underwritten by Generali, an Italian insurance company founded in 1831, and the second largest insurer in the world by revenue in 2010. Despite the long history of their parent company, CSA itself has standard financial ratings with A.M. Best and Moody's.
Underwriter | Generali |
Moody's Financial Rating | Baa2 |
AM Best Financial Rating | A |
CSA Price & Reputation
Price & Reputation - 3.5 / 5
CSA Travel Protection enjoys an excellent A+ rating with the BBB, notwithstanding their 45 negative reviews. The company has shown willingness to consistently address customer complaints and give feedback on any issues, which generally have to do with the fine print on their contracts.
BBB Rating | A+ |
Number of BBB Positive Reviews | |
Number of BBB Negative Reviews | 45 |
Date Collected | 2018-01-16 |
CSA Customer Assistance Services
Extra Benefits - 3.5 / 5
CSA Travel Protection offers 24 hour global support and a large array of assistance services, including eyeglass and medication replacement, return travel arrangements, emergency cash transfers, and identity theft resolution services. With more than 108,000 service providers worldwide, CSA's assistance is never more than a phone call away.
24/7 Support | |
Mobile App |
Travel Assistance Services
- Return Travel Arrangements
- Rebooking
- Lost Baggage Search
- Lost Passport/Document Assistance
- Emergency Cash
- Translation Services
- Legal Assistance Referral
- Roadside Assistance
Emergency Medical Assistance Services
- Physician Referral
- Emergency Medical Case Management
- Arrange Medical Payment Where Available
- Emergency Prescription Replacement
- Eyeglass Replacement Assistance
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2 More
Concierge Assistance Services
- Restaurant/Event Referral and Reservation
- Ground Transportation Recommendations
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113 Customer Comments & Reviews
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HELEN P
4/16/2023
I have been waiting 2 years with NO resolution. Cancelled cruise because husband was hospitalized with legionaries disease for 2 months. Filled out all the paper work doctors notes etc. All I am getting is the run around. I have faxed, e mailed and postal service ..
Lynn H
4/4/2023
I consider this company a complete SCAM! Received a call from one of their representatives after numerous emails trying to fully understand their refund policy and he confirmed that if I cancelled the trip for whatever reason before our rent date that all funds would be refunded. NOPE! Don't waste your money. So tired of people taking money.
peteconnellaz
8/31/2022
My claim is now close to 6 months old with NO resolution. You have all of the paperwork that you requested but I get no response from your company. I canceled our trip because my wife is quite ill. I have left voice mails and emails and I get nothing. Now I have had to contact Generali (your parent company) and now I have contacted the Attorney General from my state to assist me. What a horrible experience.
alebeaux68
5/26/2022
This company sells loads of policies but never pays a claim. They string customers along and then deny each and every claim. I have purchased their policies for years and every time i have filed a claim it was denied. I was covid +; received an anti viral infusion and they denied my claim because it wasn't within 5 days of my check in date, regardless that i was in isolation and dreadfully sick from covid that affected my entire household. I guess i would have had to have died w/in the 5 days of check in to have received anything. Shop elsewhere for insurance
wmaxshull
5/10/2022
CSA Travel Protection-Generali has been a pain to work with regarding a claim. I have submitted all requested document via their portal as well as by US mail. Every time i speak with their representative they claim they have not received the required documents. I have been revered to a claims supervisor 3 times. No one ever calls me back.
J
John H
3/23/2022
I got stomach bug night of trip while there. Left a day later. They would not refund because I needed to see a doctor. Who does that for a stomach bug? The answer is no one. Hats off to them for basically stealing money in circ*mstances like this.
lreddick1948
12/6/2021
I purchased travel insurance for a property that I rented on VRBO. The host cancelled my rental that I had purchased . When I called after much time spent trying to get to the righ person to handle this matter about the trave insurance that I no longer needed, I was never able to actually talk to a person, but recived a robot answer that my payment of 361.00 would not be refunded. This is totally unfair because i did not cancel anything. It was the property owner who canclled.
R
Robert G
10/10/2021
Worst travel insurance ever. Our trip was postponed due to the COVID-19 virus causing the BVI border to be closed. I tried for weeks to get CSA insurance to change my travel dates to the revised dates (the border is now open). My requests fell on deaf ears. CSA travel insurance continually asks for documentation even after I sent them documents several times showing the revised dates. There is not a method to speak to a person.Do not waste your money with this company. They will not honor their commitment. I looked at the reviews, unfortunately, after my experience. Most all reviews are a 1 and many saying it would me 0 if it was an option.
don.leming
10/4/2021
I have a CSA/Generalli travel insurance policy and have had a hard time getting them to process & pay my claim for medical expenses incurred in Mexico in 2021. They never return calls and I have submitted the requested travel & medical expense documentation 3 times (fax & email) but they keep emailing me that I need to submit the documents that I have already submitted. This is an obvious stalling attempt on their part.
S
Susan R
9/24/2021
My parents canceled their vacation rental 2 months ahead of time and now they have to fill out 5 forms just to get their money refunded!!!! The time it would take to get all of these forms filled out is absolutely ridiculous. My parents are 73 and 81 and cannot manage to all of this online. CSA is a travel insurance that has made it incredibly difficult - if not impossible - to get the refund that is deserved. I called customer service and was 20th in line!!! After a 25 minute wait I finally got to speak to someone but of course nothing could be changed. The website says "cancel for any reason", but that is NOT true!
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Best to compare and buy from big-name insurers inminutes
- Lowest prices guaranteed on any plan
- 24/7 emergency assistance worldwide
- Over 100,000 verified customer reviews with a 97/100 rating
- Safe & secure checkout with instant confirmation of coverage
- Access to cruise, domestic & international policies from only top ratedinsurers in the market
READ FULL REVIEW >
VIEW RATES
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