Written byThe Inspired Investor Team|Published onMarch 19, 2020
Last updated December 2023
The last few years have changed how many of us are working and living, which has made digital technologies even more relevant as we look for ways to meet our day-to-day needs most effectively.
To help ensure that you've got the most essential self-serve tools at your fingertips to meet your investing needs as quickly as possible, we've put together some of our best online resources and tips to address the questions our service representatives get asked most often.
While some tools and site references are specific to our clients, most articles are accessible to all.
Before we get into specific questions, we want to share one of our favourite features: theSEARCHfunction. In the top-right corner of each page when you are signed into your account, you'll see a "search for symbol or keyword" prompt. Not only can you type in the name or symbol of a security you're searching for, but you can also use keywords to find hundreds of useful articles.
Now for our FAQs:
1)How Do I Know if My Account Has Been Opened?
As soon as your account is opened, you'll receive an email from us. While you're waiting, check out ourGuide to Getting Started.
2)How Do I Place a Trade?
The fastest way to place a trade is online or through theRBC Mobile1 banking app. Your go-to resources online can be found under "Trade & Transfer," where you can choose the type of trade you want to place. On mobile, you can select "Place Order." Check out I’m Ready to Place a Trade for a step-by-step videothat will walk you through how to buy and sell a stock or exchange-traded fund.
3)How Do IAccessor TransferFunds?
Cash transfers, contributions, withdrawals and foreign-exchange transactions can all be done online – including in-kind transfers. On the secure site, you can find the resources you'll need under "Trade & Transfer." For a quick how-to overview, check out theHow to Fund Your Accountvideo or find out more inTransfers, Foreign Exchange and Contributions FAQs.
4) How Do I Check My Order Status?
The best way to check the status of your orders is online or through the mobile app. You can view your order status through "Transactions" under "Trade & Transfer" online, or under "Order Status" on mobile. One tip: always check the status of your previous orders before placing a new order or modifying/cancelling an existing one.
5) I Still Need Tax Documents. How Can I Get Them?
You can accesstax documents issued by RBC electronically when you sign up for eDocuments. Once signed up, which you can do through "View & Manage Documents" under your profile, you can view and download your personal tax documents right away. Plus, you'll have access to an archive of tax slips starting with your 2018 documents.
6) How Do I Find and/or Submit Forms?
Many accountforms and agreements– also found under your profile –can be filled out and submitted online. For those that can't be accepted online, we encourage you to mail them to:
RBC Direct Investing Inc. Royal Bank Plaza
200 Bay Street, North Tower
P.O. Box 75
Toronto, Ontario M5J 2Z5
7) How Do I Confirm My Beneficiary Information?
You can verify your beneficiary designations online through "View & Designate Beneficiaries" under your profile. You'll also find links to the relevant forms for any account on which you haven't named a beneficiary. You can find out more about your beneficiary choices inNaming a Beneficiary: Choices for Your Account Type.
8) How Can I Learn More About the Online Site?
There is a full series of how-to videos that can help you learn to navigate the online site, put money into your account, read a stock quote, transfer assets and more. You can start withGetting to Know the RBC Direct Investing Site, and you'll find the full library of how-to videoshere.
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RBC Direct Investing Inc. and Royal Bank of Canada are separate corporate entities which are affiliated. RBC Direct Investing Inc. is a wholly owned subsidiary of Royal Bank of Canada and is a Member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund. Royal Bank of Canada and certain of its issuers are related to RBC Direct Investing Inc. RBC Direct Investing Inc. does not provide investment advice or recommendations regarding the purchase or sale of any securities. Investors are responsible for their own investment decisions. RBC Direct Investing is a business name used by RBC Direct Investing Inc. ® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. Used under licence. © Royal Bank of Canada 2023. All rights reserved.
1RBC Mobile is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc.
The views and opinions expressed in this publication are for your general interest and do not necessarily reflect the views and opinions of RBC Direct Investing. Furthermore, the products,services and securities referred to in this publication are only available in Canada and other jurisdictions where they may be legally offered for sale. If you are not currently resident of Canada, you should not access the information available on the RBC Direct Investing website.
